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“Rooftop view and good wifi”

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Quinta Cesar Hotel San Juan de los Lagos
Reviewed 11 December 2016

Stayed there for 4 days after having stayed in Eztencia Real (and left early). The hotel was quite clean and the wifi worked well. A huge pro was that you can go out on the rooftop and really enjoy the view! My room was close to the elevator and I could hear the noise of it going up and down. There was no breakfast at the hotel which I think is a con. Overall I had a nice stay.

  • Stayed: December 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Eyþór G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 December 2016

Dear Mr. Eyþór G: thank you so much for your time in writing a review about your experience with us. Your comments are always welcome and help us improve our services and facilities. We hope to have you in the near future with us.

Receive a warm greeting from all the staff that stand in the promise of make of your visiting an Imperial Experience

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2 - 8 of 24 reviews

Reviewed 27 July 2016

The exterior of the Hotel looks great, and so do the photos you look at on the internet, but once you are there, you are confronted with an understaffed hotel which was almost empty when we arrived by taxi. I required assistance to get 2 pieces of luggage, my mom's wheelchair, my 85 y/o mom from out of the taxi, and no one was around to even tell us where to check-in. When I did figure out where to go (mind you! I had to leave my mom on the basement floor, on her w/c, alone, to go to the first floor reception. The clerk appeared drowsy, and uninviting or friendly. After registration, I went and got my mom, left suitcases in the lobby, and returned later to pick them up. We checked the room out and it was IMPOSSIBLE to maneuver across this huge column that was the first thing I saw when we opened the door. An open w/c would not have fit, so I asked for another. The second room had an A/C unit that did not work and when it was repaired, it was a bit noisy. The shower room door leaked and the soap dish inside the shower stall had a lose screw and every time we took a shower, the soap kept falling off the dish. The staff was friendly, but very lay-back. My mom fell out of bed; probably because we got a Full bed for two; however, the bed was VERY high for an 85 y/o woman, and so she fell. Staff was quick to respond when I called. I told them mom fell out of bed (fell on her buttocks), and they came immediately to help pick her up. The hotel reminded me of a hotel ready to close. The location was excellent, about 10 minute walk to the Basilica; however, taking a w/c to the Basilica was a big ordeal. The street heading to it, was very steep and I was barely able to control the w/c; had to get my mom to walk a bit, in the hot sun.

Room Tip: Ck d room b4 u accept; ask ? re facilities if traveling w/ handicapped Sr.
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  • Stayed: June 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank lanursa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 December 2016

Dear guest: thank you so much for your time in writing a review about your experience with us. Your comments are always welcome and help us improve our services and facilities. We hope to have you in the near future with us.

Receive a warm greeting from all the staff that stand in the promise of make of your visiting an Imperial Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017
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  • Stayed: February 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Alishasantos
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QuintaCesar, Director de Relaciones con Clientes at Quinta Cesar Hotel San Juan de los Lagos, responded to this reviewResponded 28 August 2017
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Reviewed 8 August 2017 via mobile
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Stayed: August 2017, travelled with family
Thank daalmaca85
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QuintaCesar, Director de Relaciones con Clientes at Quinta Cesar Hotel San Juan de los Lagos, responded to this reviewResponded 10 August 2017
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Reviewed 25 May 2017 via mobile
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Stayed: May 2017, travelled on business
Thank terc1
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QuintaCesar, Director de Relaciones con Clientes at Quinta Cesar Hotel San Juan de los Lagos, responded to this reviewResponded 26 May 2017
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Reviewed 29 March 2017
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Room Tip: estube en el cuarto piso vista panoramica hacia la basilica y la puesta de el sol
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  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank juliojaime2015
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quintacesar, Director de Relaciones con Clientes at Quinta Cesar Hotel San Juan de los Lagos, responded to this reviewResponded 3 April 2017
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Reviewed 3 January 2017
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Stayed: December 2016, travelled with family
2  Thank mauvais73
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Management response:Responded 5 January 2017
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Additional Information about Quinta Cesar Hotel San Juan de los Lagos

Address: Calle Benito Juarez 99 | Col. Centro, San Juan de Los Lagos 47000, Mexico
Region: Mexico > Jalisco > San Juan de Los Lagos
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in San Juan de Los Lagos
Price Range: C$49 - C$98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quinta Cesar Hotel San Juan de los Lagos 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Our facilities are inspired by the golden era of the Roman Empire, every detail was finely cared for to give that appearance. From Doric columns to sculptures of emperors and classic paintings. We are located in the most important central and commercial street, just a couple of streets from the basilica cathedral that houses the miraculous Virgin of San Juan and a few steps from the bus station. ... more   less 
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