I have been going to head to toe for years I must admit I have cancelled appointments and not given enough notice. I recently booked in for a hair cut and was told I had to pay a deposit which I agreed, however after my hair cut which cost me £70 I asked if I could book in for a colour I was then told I had to pay another deposit. I was ok with this however I could not pay it there and then as I had just paid for my hair cut plus a bottle of conditioner, I then suggested I pay the deposit nearer the time of my appointment. I was told I couldn't do this and would therefore loose my appointment if I didn't pay there and then, I understand processes and I did try to compromise by suggesting I pay nearer the time so I do not loose my appointment but I was flatly refused. I have spent so much money at that place and felt like I was being treated like a criminal, I will not be returning ever again!!!
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