One of the nights I stayed there was torrential rain which flooded the floor of my room about an inch deep, water coming through the palm leaf ceiling wet the bed also.
I went to speak to the manager who got mops and buckets to try to mop up the floods.
Many rooms had a similar problem. Several couples were given dry, new rooms but there was none left for me.
I slept on the half of the bed which wasn't wet.
I spoke, over the phone to the owner next day and he said we would get a nights refund.
This was then refused by the owner upon my return after contacting booking.com.
I then have had a fight on my hands with this situation as I had to provide booking.com with evidence.
Luckily, after 3emails to booking.com and several phone calls and plenty of photographs of the flood I have eventually been overhead most of a nights stay from booking.com.
I have requested a full nights stayy as promised verbally by the owner.
Spoilt what could have been a wonderful stay at Qurem palace Goa.
The owner just had to stick to his word and give some good customer service.
Also, before departure I received a bit of interrogation from the manager as to why I had left bad feedback.
I felt quite intimidated.
Be careful, all that glistens is not gold.More
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