We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (372)
Filter reviews
372 results
Traveller rating
123
149
69
19
12
Traveller type
Time of year
LanguageAll languages
More languages
123
149
69
19
12
Show reviews that mention
All reviews reception desk irish pub ski lift swimming pool free ski lockers the hotel staff jacuzzi gondola wifi andorra spa parking mattresses skis arcalis runs snow
Filter
Updating list...
1 - 6 of 372 reviews
Reviewed February 13, 2018 via mobile

A fabulous hotel

Unlike most hotels this isn’t used by many British people . Fabulous service ,great food and very much catered for vegetarians and meat eaters as well as healthy options , dining room staff very helpful and friendly as was the bar staff . Rooms very cosy and spotless . Ingrams staff wasn’t based in the hotel but that didn’t prove difficult as all information was given by the hotel staff . Gondola on the doorstep up to the pistes , free ski lockers provided by the hotel ,ski hire shop 2 minutes walk away and fabulous coffee shop/bar/restaurant also 2 minutes away . Took a trip to Arcalis ski resort and free minibus provided by hotel instead of public bus . Reception staff worked hard to explain requirements needed and very much professional and friendly . We arrived late and cold salad and water provided in room . One downside was water had to be paid for but given the drinks in the hotel were very reasonable this wasn’t such a hardship . Cant say enough positives about this hotel as we thoroughly enjoyed it and wouldn’t hesitate in recommending it to anyone who wishes to spend time in me messana

Stayed: February 2018, travelled as a couple
Thank vikkie1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josé a, Manager at Magic La Massana, responded to this reviewResponded March 1, 2018

Dear Vikkie,

Thank you for choosing to stay at Màgic Ski Hotel and for taking the time out to post a review.
Your comments make us very happy and invite us to continue, even with more motivation.

We are pleased to know that you have enjoyed your stay, and we hope to see you soon,

Kind regards,

José Abadía
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2017

This is a really wonderful hotel and I would definitely return - the hotel is spotlessly clean and well maintained. The beds are really comfortable (great mattresses!) We slept so well here. The hotel has a large / spacious Irish pub within it, which is very lovely for a drink - however, sadly nearly every night we were there the hotel only had 1 person working the bar (one night was a football game on - it took 30-40 minutes to be served). We felt so horribly sad for the poor lady working the bar - why does the hotel do this? I do not believe this is a one-off (staffing issue), we saw this every single night for the 6 nights we stayed. They shouldn't treat the bar staff like that. We tipped the bar lady well as we felt so very sorry for her. We complained at the reception desk about how she was being treated - there was little to no interest. The other thing I'd say is, the breakfast was really poor (HORRIBLE COFFEE and supposedly hot items like bacon/beans/eggs/mushrooms were stone cold every single morning). For breakfast, you'd be better going to one of the local cafe's - don't waste your money booking the included breakfast. The pool is tiny (nothing like the hotel pictures which make it seem huge). We went there for a swim and found a family of 5 had taken up the entire pool with a ball game - the pool was so small we couldn't get in. The jacuzzi / hot tub is also tiny and we could never get to use it (always full). So sadly, we took out swimming bathers there for no reason - anyway, don't expect to be able to use the pool if that's why you are choosing the hotel. Other than that, this is a lovely hotel, if they fixed those problems it would rate as excellent.

Stayed: September 2017
1  Thank RoseLondon2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josé a, Manager at Magic La Massana, responded to this reviewResponded September 19, 2017

Dear Rose,

Thank you for sparing time and posting your review of Màgic Massana hotel.

We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services.

We're glad to see that you enjoyed Andorra and hope to see you soon!

Jose Abadía
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 1, 2017

The hotel is well located, near the telepheric to transport you to the ski pistes. As would be expectable in a snow hotel, the space is not much, the rooms are small and there aren't common areas. It has its own parking área, although very difficult for large cars.

Stayed: April 2017
2  Thank pmeira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 10, 2017

Excellent place to stay, the food here is of a wide variety and great quality. Rooms are clean and a decent size, they are cleaned daily. The hotel caters well for children, couples and groups. The only issue was the Wifi was so poor it was unusable. Ski lift is 5 minutes walk max. Large cages for your ski stuff, would go there again - please fix the wifi :)

Room Tip: Would recommend, the ONLY point that lets them down is the poor wifi which us unusable
  • Stayed: March 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank aujlab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josé a, Manager at Magic La Massana, responded to this reviewResponded April 23, 2017

Dear Aujlab,

Thank you for the nice comments about our hotel.
We are happy to hear that you enjoyed your stay here and we hope to see you soon back.
Kind regards,

Jose Abadía
Manager
Màgic Massana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 22, 2017

I have always said if you go to a foreign hotel and its full of your own nationality or other tourists well then its a tourist hotel and expect what you get ! On the other hand if you go there and its full of its own nationality.... then there is hope that you have found a jewel in the crown.
This place had loads of Spanish tourists along with some English speakers and lots of Russian tongues too. Things may be looking up.
After checking in we checked out rooms. We were given adjoining rooms (5 of us) and although there was some difficulty getting the communal door unlocked it was eventually achieved. The rooms were spacious if a little dark, poor lighting for readers, memory foam mattresses very hot at night along with the heat of the room, the bathrooms were nice,clean and a plentiful supply of towels and hot water for showers. Shower gel supplied along with other nescessities. floor heated too. Mini bar in room quite expensive and fridge not very cold. Local supermarket a cheaper bet.

Two lifts available to all floors. Ski lockers (holding 3 sets of skis) in basement 5e refundable deposit required. All dry in the morning.
Food, restaurant located at lower ground floor (no natural light) and for ski season was a buffet for breckie and evening dinner. While some food did tend to run out persistence usually saw the staff replenish same, especially the seafood. Food quality and choice.... excellent. Staff pleasant and attentive. Limited bar food also available upstairs with happy hour from 4pm to 6pm but only on beer and wine 1/2 price. Nice barman.... not so nice barlady.
Overall, having stayed in every resort in Andorra at this stage, La Massana and the Magic hotel I/we would gladly return next year.
Its in an ideal location both the resort and the hotel and all at a fair price too....... how bad.
Didn't get to try out the pool and spa on the 6th floor, so no comment, just remember these facilities are all extra charges. Oh and on extra charges. Keep your reciepts from drinks at dinner so you have proof when it comes to settling your bill at the end of your stay...... it avoids complications.
Have fun !

Room Tip: Try get a room above floor 2 as it will be quieter at night.
  • Stayed: March 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josé a, Manager at Magic La Massana, responded to this reviewResponded March 24, 2017

Dear Mr Michael,

Thank you for participating in our Online Questionnaire. Your opinion is very important for us to improve our services.
We look forward to welcoming you on future occasions.

Best regards

Jose Abadía
Manager
Màgic Massana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews