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“One of the most amazing houses I have ever stayed...”
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Front Aerial Villa View. The largest property on the hill.
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Front Aerial Villa View. The largest property on the hill.
Nestled in a Tropical Canopy The terrace level recently completed a total renovation.
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Very good
16 reviews
Front Aerial Villa View. The largest property on the hill.
Nestled in a Tropical Canopy
The terrace level recently completed a total renovation.
Enter across a carp pond walkway. A forest view to the left and a panoramic sea view in front.
Views across the Jungles of Thalang and the Andaman Sea
Views Across the Jungles of Thaland and the Andaman Sea
The terrace at night. view from under the sala.
Swimming pools hand crafted stone water features
The grounds include a 6m water fall.
Outdoor Dining under the poolside sala.
Super Kingsized master suite with six goose down pillows and silk covers.
Stone bath with jacuzzi overlooking the forest.
Bedroom 1
Bedroom 3.
Villa Surin's Resident Parrots
Bedroom 3. Bathroom Lounge.
Bedroom 2
Bedroom 4
Bedroom 4
Example of Breakfast
Open Living Area
Full Size Table Football & Pool Table
Enjoy a game of table tennis in our 120m2 games room.
A mini golf pitch and putting green
Our newly renovated gym with hardwood decor and commercial standard equipment.
The villa surin dining room boasts seating capacity for 30.
A Nespresso all day coffee bar for Cafe Luongo, Espresso, Latte, Machiatto and Capuccino.
Versitile grand sala lounge, for meals, sunset drinks and spa treatments
Bedroom 5. 30m2 suite. Handmade wooden furniture. Ceiling Fan. Built in Aircon. IPTV. Vanity Unit.
Bathroom 5. Stylish addition 2016. Natural stones & built in teak wardrobe and decor.
Suitable for events. Ask further for our special packages.
September 2013 Guests Enjoying a Poolside BQQ and Cocktails
Local Map of Surin Beach and our Villa
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Overview
Villa -
9 Bedrooms, 11 Bathrooms, Sleeps 30
Bang Tao Beach, Choeng Thale, Thalang District, Phuket

Reviews from our community

Very good - based on 16 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
54kelvinf
Hong Kong, China
1 review
“Worst ever holiday in Phuket”
Reviewed February 9, 2014 for a stay in February 2014

if you are expecting a room with no Wifi/cable tv, noisy air-con, smelly/dusty bathroom and short-handed service, this one is a perfect match.
The service standard is poor and they charge you over-time if you want breakfast at 7 am.
Some bank notes in my bag were disappeared after the house-keeping.
The manager is trying very hard but he knows little about services and clients.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: can not think of one.
Liked least: Services.
Travelling group: Large Group
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Feb 2014
Dear Kelven,

Thank you for taking the time to review your stay. Obviously we are disappointed that it did not meet your expectations. If we are made aware of any issue we remedy as soon as possible and the feedback we have been receiving from our guests has been positive, with over the last calendar year 22 percent of the villa customers being repeat guests. Unfortunately you notified that you were unhappy with the noise of the air con on your penultimate evening and the motor could only be changed the following day.

Regarding the wi fi, we have since your stay upgraded our IT system. We now have 8 routers in the villa (previously 4) giving hi speed wi fi in all areas and at over 5x the download speed.

Each room, including that in which you stayed now has 200 international channels, internet TV and free movies on demand.

I believe there was one day when your bathroom and room were not cleaned. This was when the rest of the group had gone on the boat trip and your family stayed mostly in the room for the day. Housekeeping informed me that they were not permitted to enter the room by your wife. We now have a policy that before housekeeping go home they must contact the guests if they have any final requirements.

In your rental contract you agreed to include staffing hours only 8am-5pm and overtime at (100baht) $3 an hr for extended hrs. In your groups case we worked the staff on different shifts to minimize the overtime, so for example only $6 was charged for the 5am start when a group of you were playing golf with an early tee time.

The issue of notes disappearing from your bag was never brought up until this review, I contacted you after reading this and you explained that this was because you were only aware of the possible issue sometime after you had returned to hong kong, leaving the possibility that this did not occur at the villa and you would therefore not be submitting a more detailed report on the incident. Given the gravity of the accusation, the housekeeping staff who had serviced your room were suspended and have now been replaced.

Although I was available everyday, there were clearly some communication issues which made you uncomfortable to relay your concerns immediately. We now give our guests a mobile phone with a sim card for 24hr assistance to help on this front.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christin...
Bangkok, Krung Thep, Thailand
1 review
“One of the most amazing houses I have ever stayed in!”
Reviewed August 20, 2013 for a stay in August 2013

- Surin is the best part of Phuket. It's an absolutely stunning beach, c30 minutes away from Patong with a much better vibe, nicer fellow holiday-goers, and just the right balance of peace/quiet and places to eat/drink.
- The house location is fantastic. On top of a hill overlooking Surin - a short drive from the beach itself with a private driver included in the rental to take you on the 3 minute journey.
- The house itself is MASSIVE and beautifully decorated/finished. There are several living areas, including one with a pool table and gym. The pool is huge and has a very large selection of deck chairs, semi-outdoor couches, and a little bungalow area.
- The 4 main / king rooms are huge and very well decorated. Then there are 2 other areas including a 3 bedroom area sharing a bathroom and an 80sqm room with 6-7 single beds.
- The staff is the other real strength of the villa. The house staff were polite, and very helpful. The concierge (Jay) is an absolute legend. Young, smiley, polite, always going the extra mile. And the owner (Anteo) is one of the most efficient and helpful person to pull together all the detail for a perfect trip.

10 out of 10 - can't wait to go back.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The staff and the house.
Liked least: Not applicable
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Aug 2013
Thank you Chris for your kind comments. I changed the entire staff of the villa last month to take the service to a higher level, so very glad to hear your positive feedback in this regard. Look forward to welcoming you and your friends back in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Reviewed July 8, 2013 for a stay in June 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Emma L
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“great stay”
Reviewed June 25, 2013 for a stay in February 2013
1
person found this review helpful

Had been to Phuket before but was not all that familiar with this part of the island. Villa was impressive, with a large pool and many antiques and rooms. Staff were attentive, especially the manager who had some funny stories about the villa and was well connected ( getting us into clubs for free, and discounts at the beach restaurants). Except for the free breakfast, we ate out most of days but had a great fusion BBQ banquet on the Sunday which worked out at about twenty five bucks a head.
Location was probably the best aspect. The villa is offset in the trees with very little noise except for the jungle animals, but also was a couple of minutes from the bars and beach clubs and 20 minutes from patong.
If I had to make a criticism, the single rooms were much smaller than the main rooms so something to bear in mind if you are splitting the bill equally, but would recommend the villa for large parties.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris j
London, United Kingdom
1 review
“Magic place with great service”
Reviewed June 14, 2013 for a stay in May 2013

it is a beautiful place. what i liked the most about the place is that it felt like a home away from home. staff is genuinely concerned about your satisfaction of your vacation and they will go out of their way to accommodate you. anything that i asked and requested was met with a smile and i appreciated their prompt response. it was the little things that meant a lot to me.if you want the mechanical, methodical, cold systematic responses and treatments, this place is not for you but if you want a home away from home experience and treatment from the staff who are truly concerned about your enjoyment, i strongly recommend villa Surin. thank you Anteo and all the staff for an amazing time. i will definitely be back very soon.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: luxury hospitality location
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colin p
Melbourne, Australia
1 review
“Pleasant Family Venue”
Reviewed June 6, 2013 for a stay in April 2013

We had previously stayed in Kamala, but chose this villa as that one was already booked. The villa was more expensive but was on a grander scale except for the single bedrooms which were quite basic. The staff were quite helpful rearranging beds for us and provided a cot and accessories for my neices baby and overall there was a good personal touch to the service.

My own objective was just to relax for a few days, but the villa manager was helpful in arranging activities for the youngsters, getting them into clubs for free and some discounts at the beach bar.

There were some minor issues ( one air con unit wasn't working properly first night and wifi didnt reach every part of the villa) but they were addressed promptly when advised to the manager.

Overall the holiday went well. Everyone agreed that this was our best trip to Thailand and that Surin was a nicer spot than Kamala.

Before we left the manager went through the improvements they were planning for the villa including one of my suggestions to get some more outdoor furniture for the pool side and I would probably book again if we got the same deal.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Jun 2013
Hi Colin,

Great to hear back from you and thanks for taking the time to share you experience. Since your stay we have been busy on renovations and upgrades to the villa.

On the service front we now have 2 live in staff, and there is assitance round the clock for assistance with the facilities in the villa.

Your recommendation for more poolside furniture was a good observation and have already taken delivery of 4 new upholstered sun lounges and drinks rests.

Would be more than happy to offer you the same terms should you decide to return next year.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MarkFOwen
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A real shame”
Reviewed May 21, 2013 for a stay in March 2013

The villa is old and in need of some serious updating. Most of the services and amenities listed on the website are false. No "Well maintained fleet of scooters", no wine cellar (no wine at all and the wine list if 100% fiction (let alone the non existent "sommelier available until 10pm"!!) . We went to Tescos to buy our own. The "integrated sound system" doesn't function. We made do with a stereo that had one functioning speaker.
We were a large group and occupied all 9 rooms. 3 of the guests were taken ill with chlorine poisoning (a gas that used to be released during wartime!) which was a result of maintenance to the pool (chemicals added to the pump room which was right next to our bedrooms). As a result of the poisoning and the fact 3 rooms become un-occupiable we negotiated a refund of the security deposit (THB45,000). The charge came through but the refund did not and now I cannot get in contact with the vendor / villa manager Anteo.
All in all a real shame. The villa is in need of some serious updating to make it anywhere near as nice as the website claims. If it was as per the website I think it would justify the money being requested but it just isn't. We also had problems with breakfast charges etc. Local staff (cooks / cleaners etc) were nice. Villa manager (and I suspect owner) was out of his depth and should not be trying to run a villa. They need to be more honest with what they are able to deliver and charge accordingly. One star is generous. If you don't believe me feel free to try it!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: leaving
Liked least: Everything else
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 May 2013
Dear Mr Owen,

We have reviewed your bills both settled and unsettled and there were no breakfast charges. The supervisor gave your entire group unlimited complimentary cooked breakfast and at the insistence of one of your party (Naomi) the villa also then provided delicatessen bakery products and freshly squeezed juices daily again on a complimentary basis. This amounted to a benefit of approximately $1000 for your group over the 5 days of your stay.

There are two functioning integrated sound systems in the villa, one in the gym / games room area and one in the living room. The latter a member of your group removed to direct the sound out onto the poolside terrace and both speakers were functional when plugged in.
You raised the issue of the motorcycles on your first morning, and we offered one of the villa bikes for free though after having admitted that you did not possess a valid motorcycle license we offered to procure one for you from a third party who did not require the license, but this offer you declined. I am sorry if you found our adherence to the law draconian, but please understand that the villa itself is liable in the event on an incident with one of its vehicles.

We have reviewed the website and all the services are available, some which are indicated require advance notice and are provided by third parties and are subject to a charge such as yacht hire, motorcycle hire or a special events chef. Although we do hold an inventory of wines, I did not find a reference to a wine cellar on the website which states that the wine from the list is delivered in minutes up to 10pm This wine merchant provides sommilier advice which was not requested. We also note that your group benefited from a number of significant inclusions which were not mentioned on the website at the time of your booking (Catch and Diamond Beach Club Membership, 2 vehicles instead of 1 and the breakfast upgrade)

At the time of your complaint there was no evidence of a contaminant in your room which was verified with testing on the day you left. It was suggested that your ailments (redden eyes and lethargy) may have been attributable to your heavy drinking till 5am and 6 hours in the pool, but you were adamant that the villa was responsible and we agreed to refund you the cost of the cocktail bar for your party that night. This facility was fully utilized serving over 100 on the house mojitos, pina coladas and capiroskas. You then refused to pay for the entire remaining catering and event fee cost of the party, on the basis that you could no longer use these rooms and would be seeking a discount from this figure. Despite making this assertion, both yourself and your mother did not vacate these rooms and when asked why your response was “I couldn’t be bothered”. This was something we decided to overlook and refunded the entire party cost which was performed in your presence.

We have checked with the bank and written to confirm to you that the 45,000baht fee for your party was voided successfully. You also left a further 12,000 baht of unpaid bills to third parties which we have since settled on your behalf.

As also communicated to you we have currently not received any payments from your credit card provider.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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