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Secrets Silversands Riviera Cancun
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Reviews (11,829)
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8,369
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Reviewed February 26, 2012

My wife and I stayed Feb 19-23, 2012. This place was top notch from the beginning. The BEST part of the trip was just hanging on the beach, enjoying the warm water and sand, and being served by the best server on the beach, Felipe Bautista. Felipe took care of us almost every day on the beach, the whole day. He was not only incredibly friendly, but always wanted to be sure you were taken care of. He brought us all the food and drinks we wanted while we relaxed on the beach! Felipe, you are Awesome, and your hotel is lucky to have such a great employee.
At the excellent breakfast buffet's, we had Thomas, and he was very kind and helpful. As a matter of fact, all the Hotel service staff were excellent. Everyone wanted to be sure we were taken care of and comfortable.
There is an excellent reef straight out from the middle dock that has beautiful fan and brain coral, and wonderful wildlife! I met up with a few hotel guests and we swam out there and snorkeled for hours.
Also, the guys at the sailing were amazing. They will take you out for lessons or just let you take the Hobie Cat, only asking for tips! Victor took me out on an amazing sail out to the bigger reef and along the shoreline.
All in all, we LOVED this resort, and we WILL return! We highly recommend Silversands, and be sure to look for Felipe on the beach!
-Sean and Christine

  • Stayed: February 2012, travelled as a couple
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12  Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 25, 2012

We have been to many resorts in Mexico, and I am very hard to please. This hotel is amazing!!! The service and the food was great. The only thing that could find wrong was we needed to request extra towels a couple of nights. I would highly recommend this hotel and will go back.

Room Tip: Rooms on the end of the building are harder to cool.
  • Stayed: February 2012, travelled as a couple
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4  Thank Tommy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 25, 2012

Nice place, all the drinks are top of self. The staff is good and quick. The beach not so great. The rooms are clean and spacious. The room service quick and hot. The pools very clean and well maintained lots of room around them. The food is really good top end, I met the Executive Chef he was French nice guy and he really paid attention to detail. Overall this was a good experience, the only reason that I am not going back is that is way off the beaten path and very boring its so boring that I was ready to leave 5 days in my 10 day visit, transportation varies in price and availablility.

Room Tip: Stay as close to the Ocean as you can because the back portion of this place has mangroves in a swamp and they give off a very bad smell, and thats putting it mild, again not hotels falt its mother nature.
  • Stayed: October 2011, travelled as a couple
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5  Thank LOCOCOMPLETO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 24, 2012

We stayed at SSS Feb 14-19th and the first day was great then a large corporate group(monster energy drink) started checking in. The pool area turned into a loud drunken festival. We were at dinner one night and the monster people just walked in bypassing the hostess wearing shorts with no shoes and never got asked to leave. The resort was basically sold out to a large corporation. We have been to SSS 3 times in the past and this was by far the worst experience ever. I think the management was scared to speak up to this group so they just allowed them to ake over the place. The food was wonderful as always. Most of the staff were always smiling and greeting you in passing.

Room Tip: Mke sure there is not a large corporate function if you bok this resort.
  • Stayed: February 2012, travelled as a couple
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7  Thank Salty152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded February 27, 2012

Dear Salty152,

On behalf of Secrets Silversands Riviera Cancun Management and staff we want to thank you for taking the time to share your experience with us through this mean.

We regret to know that you have not enjoyed your stay with us as much as we would have like to. Please receive our sincere apologies for this. Our goal is to provide an outstanding service to fulfill our guests expectations, and we regret this was not the case in your experience.

We hope to have the honor of welcoming you back to Secrets Silversands allowing us the opportunity of providing you a truly wonderful and memorable experience.

Cordially,

Zuko Garcia
Social Media Coordinator/E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2012

My girlfriend and I traveled from August 19th-26th of 2011 to SSS (our apologies for the very late post). If we had to describe our visit in one word, it would have to be “perfect”.

The grounds – The entire resort is extremely clean, modern, and comforting. Everything is extremely well maintained from the landscaping, to the pools, and even the beach. Many have complained on here as to the beach condition, but we had no issues with this at all. They have specific employees that are constantly clearing any seaweed from the beach. I would say that not once was our stay affected negatively due to any issues with beach cleanliness.

The staff – We have been to Mexico roughly 15 times between the two of us and have rarely run into such amazing staff. They aren’t only kind and attentive, but they all take the time to get to know you and memorize your name. Alonzo was by far the best bartender we have ever had. He was constantly whipping up new creations for us that were simply amazing as we sat with the beach behind us in the Barracuda Bar. Alberto was an incredible room service employee that always greeted us with a huge smile and was always extremely on time. There are so many great employees that it would take far too long to post all of their names. They truly made every breakfast, lunch, dinner, and experience amazing for us.

The rooms – Thanks to the AMAZING Zuko, we were upgraded to a partial ocean view from our standard room upon arrival. THANKS ZUKO! The room was always extremely well maintained, cozy, inviting, and comfortable. Waking up to the view of the sunrise on the ocean left us speechless every single morning.

The night life – There was always something to do! Live bands, shows, games, and other entertainment always filled the Veranda Lounge. At the same time, for the nights that you weren’t looking for that excitement, it was never a bother from the room, beach, or other bars.

The spa - I gifted a spa treatment to my girlfriend for her birthday which was amazing (of course I took advantage and got myself one as well). We received full use of the spa facilities for 2 days when getting the couples massage. We were sure to use this as it was very relaxing and a great getaway from the rest of our trip.

In conclusion, we HIGHLY recommend Secrets Silversands to anyone interested. We read all of the negative reviews (mainly about the beach) and were slightly worried before arrival. Once there, we realized that none of those problems were an issue to us what-so-ever. Feel free to look at the videos from our trip (more will be posted in the near future) at www.youtube.com/frugaltravelista . A special thanks to everyone at SSS for making her birthday and our anniversary one that we will never forget! After searching for a place to continuously return to, we look forward to our next trip “home” to SSS this August! Thanks again Zuko!!!

Room Tip: Zuko is a huge help and an incredible employee! Contact her prior to your trip with any requests and she always seems to do her very best to accommodate!
  • Stayed: August 2011, travelled as a couple
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8  Thank Christa023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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