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“Beautiful & Great Food”

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Ocean Coral & Turquesa
Ranked #15 of 28 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Reviewed 29 April 2012

We traveled April 5-12th with another couple. The distance from the airport was great, only about 35 min as well as the distance to Playa Del Carmen (which you MUST check out). When you first walk into the Lobby of the resort it was breath taking. The whole check in process went smoothly and the staff were all very welcoming. Our welcome coordinator, Anilu, was very kind and funny. Her goal in the end was to have us come to a breakfast where they promote upgrading to their privilege services. We chose to spend our time elsewhere, but maybe we should have so we could actually have better selection of alcohol. Joaquin the concierge was helpful and was always around if you needed him, very hard worker!

Our rooms were beautiful and in a good location. (4th floor 5404 and 5406)

Pools/Beach: They have 4 pools (kids, activity, pool bar, relaxation) Not sure if it was due to just the time we were there, but there were kids in the pool bar constantly. The swim up bar is one of our musts when we choose a resort and when we looked into this resort, it said that this was an adult pool, so that was a bit aggravating. (We got used to as we had no choice) The bartenders in the pool bar were not very attentive either. They pretty much stayed in one corner and you had to go to them. The other thing about the pools is if you want a chair...you seriously have to get up by no later than 6am. We have been to other resorts, and yes guests do this at all, but never to such an extreme! Every chair, at every pool AND beach, were taken. Not sure how they could control this, but they should do something! Also, the chairs are so close together you're sitting on top of the next person.
Besides those things....the set up of the pools was nice, water a good temp, beach was large with great sand.

Restaurants: we did the Sensai twice, Hibachi was very very good! Don't miss out on that. We did the al la carte the second and that was good as well. The Mexican was good and fun. Italian was another favorite! Our meals were amazing and our waiter Iriving was fabulous!! My husband and I went to the Villa Marina which was very good as well, while the other couple we were with had a private honeymoon dinner. They said it was fabulous food and they had their own waitstaff to make it a very special night. (He also surprised her with having them make up their room while they were at dinner with a bath and petals...beautiful!) We did not go to the French as the menu didn't appeal to any of us. We did the Score "sports bar" which we all agreed was horrible. The food and decor...not sure whats going on there. They have a smoothy bar at the pool which was yummy, refreshing and an awesome idea! The buffet always had plenty to choose from and always good! We didn't get bored with it at all.

Entertainment: They had activities and contests at the pool bar every day. We participated in the bartender challenge with Michelle and Leo. It was a fun time, but I did win and never received my certificate :( We only saw one show at night and it was not good in our opinion. The theatre is very small. They have entertainment/dancing at the pool bar at night which we did every night and was a good time!

Over all the resort as a whole is beautiful and well maintained. The staff was welcoming, fun and kind. Food and Rooms Great! We would definitely recommend this resort to other travelers!

Room Tip: 4th floor 5404 5406 behind the relaxation pool
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  • Stayed: April 2012, travelled as a couple
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3  Thank ALola19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 3 May 2012

It is with reward that we learn that your last vacations at our resort were satisfactory. It is good to learn that our accommodations and offer made of your vacations a nice experience. We regret that the reservations of the beach/pool chairs by other guests caused you unconformity, however we must remark that our resort does not encourage this situation, on the contrary, the towels used for reserving pool chairs are retired by the members of our staff after 2 hours if any guest is using it. It is regrettable that some members of our bar staff did not provide you with the proper service from a resort of our category, we can assure you that our main goal is the total satisfaction of our guests and we will take the corrective measures to aid this situation, if needed . We are grateful for taking your time to post your review and for your recommendations. We hope that you will return to our resort in a near future.

Kind regards,

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6,792 - 6,798 of 11,939 reviews

Reviewed 28 April 2012

By missed, my wife and I are missing it very much we mean!
It was our 3rd time there. We decided to have our wedding there! Everytimg we go there, we love the food (from snacks to specialty resteraunts to buffet). Food is extremely important to me and living in Brooklyn, New York means eating all kind of quality grub. Scenery is very beautiful and the rooms are pleasant. We always get privilege rooms and enjoy the better liquors that come along with that!
Employees are well mannered and extremely polite.
As far as the wedding goes! Wow (Ana and Karen, the best). They had everything perfect! Our families doubted it would rival a traditional catering hall, but they were all shocked (to be honest my wife and i were shocked too!).
Really wow!
Thanks,
Yelena and Allen

Ps. We will be back next year!!!

  • Stayed: April 2012
    • Value
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4  Thank Kras16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 30 April 2012

Gladly we learn that we were able to fulfill your expectations and that your wedding at our resort was a memorable experience for you and your family. Be sure that we will extend your gratitude to our wedding department and all the members of our staff that contribute to your wedding arrangements. Thank you for your kind comments and we hope to host your first anniversary trip.

Best regards,

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Reviewed 28 April 2012

Our family(5 couples,3 children and 91 year old grandmother) just arrived home from Ocean Coral(which is the privilege club and H10 membership area) The facilities are lovely, well groomed and beautiful. Our only complaints were the Theater which strangely was indoors and hot and the Spa which again had no outdoor component.Rooms were lovely and spacious. Outdoor showers and Jacuzzi were a nice touch- and the butlers were happy to fill them when required.
The pools were plentiful and there choices for everyone.The special beach area was great!!
Enrique was the best bartender- very professional and always a smile!!
The beach was well tended and no seaweed until quite far out, good for snorkeling.
Great beach to walk on- you can walk to the town appx 5 km away- lovely town -very friendly.
Food-
The restaurants were all quite good- my favorite was the Mexican followed by the Italian. The Japanese was predicable. The steak and seafood was my least favorite- the lobster was a little tough and the steak was okay. The presentation was excellent and the quality fine.
The staff were great- Alejandro made sure all of our needs were met! I would highly recommend
this resort! We hope to return

Room Tip: Ask for upper floor
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  • Stayed: April 2012, travelled with family
    • Value
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5  Thank Ellepow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 30 April 2012

We are glad to read your comments regarding your last vacations in our property. It is gratifying to learn that you found our facilities, personnel and Privilege services satisfactory. Rest assure that your gratitude will be extend to the members of our staff. We hope that when returning to Riviera Maya, you give us the opportunity to host your vacations.

Kind regards,

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Reviewed 28 April 2012

The staff at the Ocean Coral & Turquesa gave excellent service. The hotel was very clean. The entertainment staff kept you busy and was a lot of fun. The shows were great too. I would highly recommend this resort.

  • Stayed: April 2012
    • Value
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2  Thank Denise144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 30 April 2012

Pleasantly we learn that your stay was satisfactory and above all, that members of our entertainment staff made your experience enjoyable. We want to restate our gratitude for sharing your opinion and hope to host your next vacations.

Warm regards,

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Reviewed 28 April 2012

just returned last nighjt from this resort travelled with a group of 14 including 3 children. Excellent resort we were happy with every aspect the staff was so friendly and could not do enough for us. all the restaurants were great my favorite being the japanese.I would like to say a special thankyou to Raul in the Privlidge club and Edureque on the beach your service was exceptional. we will be back again. The best resort and the best beach.

  • Stayed: April 2012, travelled with family
    • Value
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5  Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 30 April 2012

We want to restate our gratitude for choosing OCT as your vacation destination, and also for taking your time to share your opinion with the community. Is gratifying to learn that you found satisfactory our staff service and food offer. We will be more than glad to welcome you one more time on the near future.

Best regards,

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Reviewed 27 April 2012

We went to this resort from April 3 until April 17th. This is our 6th time in Cancun area and this was the best by far. The room we were given was in building 16, it was very clean and Maginola did a wonderful job. To our surprise a humidifer was brought in the second day and it made the room very comfortable. we ate a lot at the buffet and Blanca was the evening server and she and others made it really special every night we ate there. we enjoyed the variety and the different theme nights. We ate at the crape restaurant and they were very good despite the one night there was a strong wind and the lettuce was flying off the plate. We spent all our time on beach and Gabrial and Angelica were the best, making sure we always had a drink. everyone was so friendly and they all work very hard and long hours. WWe loved this place so much that we plan on coming again next year and in 2014 celebrating our 50 anniversary by brining our children and grandchildren to this great place. I could say so much more but from check in to check out this was a wonderful place!

Stayed: April 2012
7  Thank Tausha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 28 April 2012

It is truly a pleasure for us to learn that you enjoyed your stay at our resort and that you appreciated the friendliness of our staff. We are thankful for writing your experience and we look forward your next visit in 2013 and 2014.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2012

Absolutely awful, awful experience. You could not pay us to return here. We are not picky travelers and generally stay at Best Westerns if we travel, if that tells you anything. First we arrived at the resort and the bell boys wouldn't stop hounding us to take our luggage. We didn't feel comfortable with them taking it and had to tell them repeatedly to stop grabbing at it. Now I will go step-by-step through our experience:

Front Desk
Check-in. We owed $900 for the all-inclusive ammenities and they charged us $1700. After 30 minutes of trying to figure out how to refund our card, they tell us we have a room with two double beds. I tell them it is our honeymoon and then they start sighing with frustration and go to get a manager. After another 20 minutes, they get us in a room with one queen bed.

Room
Beds are not "firm"...they are ROCK HARD. I would have been more comfortable sleeping in a lounge chair. See the problem this presents on a honeymoon? The room itself is clean and nice-looking, but you soon begin to realize the severe lack of accomodations in the room. The frosted glass shower and bathroom stall door leave little to the imagination and I hope your number two smells like roses otherwise it will permeate the room with ease.

Food
Minus the Tepanyaki Japanese restaraunt, everything was extremely average or below average. The buffet lacks in American cuisine and is very European which is okay if you like that, but don't expect any cereal, waffles, etc. The American restaurant was disgusting and had plain, unseasoned and cold food (burgers, hot dogs). The Italian restaurant was the first place we ate and the portion sizes were small and the entrees were a bit bizarre. We enjoyed the coffee shop and good mochas. Concerning alcohol, make sure you are a "priviledged" member. The free alcohol is not worth drinking. Even though we would've enjoyed a few drinks here and there, we mostly didn't drink because they were so awful with the cheap liquor.

Concierge
Watch out. A friendly man offered to help us get a cab to Playa Del Carmen. He told us there was another couple traveling there and offered to have us split a cab to save money. We were very happy. We sat next to the couple we were traveling with and the man happened to speak fluent Spanish. He had overheard the concierge talking about the travelers to Playa del Carmen and figured out he had overcharged both couples by $35 and planned to pocket the extra money. The man went over and demanded the money back and he gave us ours back as well. The cab showed up and we still split the cab, but instead we offered to pay for the way there and they could pay for the way back. We did not trust the staff after this. We also did not keep anything in the safe as we overheard another couple telling us their passports and jewelry had been stolen out of it after housekeeping came in.

Entertainment
Not great, not terrible. Karaoke and dance night, Mayan Dance show, a very bizarre silent comedy show and a few American movies in their theatre room. Prepare to pay extra for motorized water sports and pretty much anything else you'd like to do.

Pools
Would have been nice if they were not freezing. We hated the fact that none of the property had hot tubs. We asked for a room with a jacuzzi and we were willing to pay the extra price of $50 more every night and they said they had no rooms available.

Being recently married we felt in love and happy so that was enough to keep our spirits high, but that was it. The resort continually threatened our good mood with bad service, bad food, bad liquor, a rock-hard bed and mediocre ammenities.

Room Tip: Pay the extra for a jacuzzi room.
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  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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5  Thank Michelle907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ocean Coral & Turquesa

Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#15 Top resorts Hotel in Puerto Morelos
#15 Luxury Hotel in Puerto Morelos
#15 Spa Hotel in Puerto Morelos
#15 On the Beach Hotel in Puerto Morelos
Price Range: $245 - $649 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico

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