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Reviews (12,597)
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Reviewed April 29, 2012

We traveled April 5-12th with another couple. The distance from the airport was great, only about 35 min as well as the distance to Playa Del Carmen (which you MUST check out). When you first walk into the Lobby of the resort it was breath taking. The whole check in process went smoothly and the staff were all very welcoming. Our welcome coordinator, Anilu, was very kind and funny. Her goal in the end was to have us come to a breakfast where they promote upgrading to their privilege services. We chose to spend our time elsewhere, but maybe we should have so we could actually have better selection of alcohol. Joaquin the concierge was helpful and was always around if you needed him, very hard worker!

Our rooms were beautiful and in a good location. (4th floor 5404 and 5406)

Pools/Beach: They have 4 pools (kids, activity, pool bar, relaxation) Not sure if it was due to just the time we were there, but there were kids in the pool bar constantly. The swim up bar is one of our musts when we choose a resort and when we looked into this resort, it said that this was an adult pool, so that was a bit aggravating. (We got used to as we had no choice) The bartenders in the pool bar were not very attentive either. They pretty much stayed in one corner and you had to go to them. The other thing about the pools is if you want a chair...you seriously have to get up by no later than 6am. We have been to other resorts, and yes guests do this at all, but never to such an extreme! Every chair, at every pool AND beach, were taken. Not sure how they could control this, but they should do something! Also, the chairs are so close together you're sitting on top of the next person.
Besides those things....the set up of the pools was nice, water a good temp, beach was large with great sand.

Restaurants: we did the Sensai twice, Hibachi was very very good! Don't miss out on that. We did the al la carte the second and that was good as well. The Mexican was good and fun. Italian was another favorite! Our meals were amazing and our waiter Iriving was fabulous!! My husband and I went to the Villa Marina which was very good as well, while the other couple we were with had a private honeymoon dinner. They said it was fabulous food and they had their own waitstaff to make it a very special night. (He also surprised her with having them make up their room while they were at dinner with a bath and petals...beautiful!) We did not go to the French as the menu didn't appeal to any of us. We did the Score "sports bar" which we all agreed was horrible. The food and decor...not sure whats going on there. They have a smoothy bar at the pool which was yummy, refreshing and an awesome idea! The buffet always had plenty to choose from and always good! We didn't get bored with it at all.

Entertainment: They had activities and contests at the pool bar every day. We participated in the bartender challenge with Michelle and Leo. It was a fun time, but I did win and never received my certificate :( We only saw one show at night and it was not good in our opinion. The theatre is very small. They have entertainment/dancing at the pool bar at night which we did every night and was a good time!

Over all the resort as a whole is beautiful and well maintained. The staff was welcoming, fun and kind. Food and Rooms Great! We would definitely recommend this resort to other travelers!

Room Tip: 4th floor 5404 5406 behind the relaxation pool
  • Stayed: April 2012, travelled as a couple
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3  Thank ALola19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded May 3, 2012

It is with reward that we learn that your last vacations at our resort were satisfactory. It is good to learn that our accommodations and offer made of your vacations a nice experience. We regret that the reservations of the beach/pool chairs by other guests caused you unconformity, however we must remark that our resort does not encourage this situation, on the contrary, the towels used for reserving pool chairs are retired by the members of our staff after 2 hours if any guest is using it. It is regrettable that some members of our bar staff did not provide you with the proper service from a resort of our category, we can assure you that our main goal is the total satisfaction of our guests and we will take the corrective measures to aid this situation, if needed . We are grateful for taking your time to post your review and for your recommendations. We hope that you will return to our resort in a near future.

Kind regards,

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Reviewed April 28, 2012

By missed, my wife and I are missing it very much we mean!
It was our 3rd time there. We decided to have our wedding there! Everytimg we go there, we love the food (from snacks to specialty resteraunts to buffet). Food is extremely important to me and living in Brooklyn, New York means eating all kind of quality grub. Scenery is very beautiful and the rooms are pleasant. We always get privilege rooms and enjoy the better liquors that come along with that!
Employees are well mannered and extremely polite.
As far as the wedding goes! Wow (Ana and Karen, the best). They had everything perfect! Our families doubted it would rival a traditional catering hall, but they were all shocked (to be honest my wife and i were shocked too!).
Really wow!
Thanks,
Yelena and Allen

Ps. We will be back next year!!!

  • Stayed: April 2012
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4  Thank Kras16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded April 30, 2012

Gladly we learn that we were able to fulfill your expectations and that your wedding at our resort was a memorable experience for you and your family. Be sure that we will extend your gratitude to our wedding department and all the members of our staff that contribute to your wedding arrangements. Thank you for your kind comments and we hope to host your first anniversary trip.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 28, 2012

Our family(5 couples,3 children and 91 year old grandmother) just arrived home from Ocean Coral(which is the privilege club and H10 membership area) The facilities are lovely, well groomed and beautiful. Our only complaints were the Theater which strangely was indoors and hot and the Spa which again had no outdoor component.Rooms were lovely and spacious. Outdoor showers and Jacuzzi were a nice touch- and the butlers were happy to fill them when required.
The pools were plentiful and there choices for everyone.The special beach area was great!!
Enrique was the best bartender- very professional and always a smile!!
The beach was well tended and no seaweed until quite far out, good for snorkeling.
Great beach to walk on- you can walk to the town appx 5 km away- lovely town -very friendly.
Food-
The restaurants were all quite good- my favorite was the Mexican followed by the Italian. The Japanese was predicable. The steak and seafood was my least favorite- the lobster was a little tough and the steak was okay. The presentation was excellent and the quality fine.
The staff were great- Alejandro made sure all of our needs were met! I would highly recommend
this resort! We hope to return

Room Tip: Ask for upper floor
  • Stayed: April 2012, travelled with family
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5  Thank Ellepow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded April 30, 2012

We are glad to read your comments regarding your last vacations in our property. It is gratifying to learn that you found our facilities, personnel and Privilege services satisfactory. Rest assure that your gratitude will be extend to the members of our staff. We hope that when returning to Riviera Maya, you give us the opportunity to host your vacations.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 28, 2012

The staff at the Ocean Coral & Turquesa gave excellent service. The hotel was very clean. The entertainment staff kept you busy and was a lot of fun. The shows were great too. I would highly recommend this resort.

  • Stayed: April 2012
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2  Thank Denise144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded April 30, 2012

Pleasantly we learn that your stay was satisfactory and above all, that members of our entertainment staff made your experience enjoyable. We want to restate our gratitude for sharing your opinion and hope to host your next vacations.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 28, 2012

just returned last nighjt from this resort travelled with a group of 14 including 3 children. Excellent resort we were happy with every aspect the staff was so friendly and could not do enough for us. all the restaurants were great my favorite being the japanese.I would like to say a special thankyou to Raul in the Privlidge club and Edureque on the beach your service was exceptional. we will be back again. The best resort and the best beach.

  • Stayed: April 2012, travelled with family
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5  Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Alejandro G, Manager at Ocean Coral & Turquesa, responded to this reviewResponded April 30, 2012

We want to restate our gratitude for choosing OCT as your vacation destination, and also for taking your time to share your opinion with the community. Is gratifying to learn that you found satisfactory our staff service and food offer. We will be more than glad to welcome you one more time on the near future.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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