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“Excellent place to stay !”

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Now Jade Riviera Cancun
Ranked #9 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
St.Pual
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent place to stay !”
Reviewed 14 February 2012

We just got back from our trip to Now Jade Resort in Cancun. The service was second to none ! We met the most awesome bartender there named Darius Banevicius. Darius chatted with us in English, which if you've ever been to Cancun is more of a luxury...
Darius made awesome drinks such as The American Flag, Sex On The Beach, Awesome Miami Vice's and the all famous " Darious Special " You Rock Darius !!!!

My brother Brian also got married at the resort. The staff was very helpful and the photos turned out to be so good ! Picutures on the beach with the waves and the sand !!! How romantic !!! The pool was huge and featured a swim-up bar and water Volley Ball.
Jaun, the activities director played Bocchi Ball with our kids and exercised with them in the pool to music.

We also bought a swim with the dolphins tour from Aquaworld down by the swimming pool.
We paid $120 for our daughter and she got 3 hours of hands on time with the dolphins ! By far the best Swim With The Dolphins package we've ever seen !!! Our Friend Chris Litchy also bought a scubba dive tour with the same company and said he loved every minute of it !! So if you stay or have your wedding here, buy your dolphin and Scuba tours from the guys poolside, and not from the front desk of the hotel....

We'd love to come back here !!! It was sooo awesome !!!

Room Tip: We stayed in a Jr. Suite in Building 1. Our room number was 1105. While our room didn't face t...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Keith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 28 February 2012
Dear Sir / Madam,

Thank you very much for your nice words and for sharing your good experience with us and with all our potential Tripadvisor visitors. We will share your comments with operations staff, especially with Darius & Juan. They will be happy to know they were able to assist you.

We really hope to welcome you again very soon!

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Pittsburgh, Pennsylvania
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 February 2012

We stayed at the Now Sapphire in January 2011 and we were so pleased with it that we decided we would try another Now property, the Now Jade. We just returned from a 4 day 3 night trip. We had 4 couples traveling together and overall we had a fantastic time. The resort could not have been more beautiful and was very clean. Upon arriving we decided to upgrade from a tropical view room to an oceanview room, because we read many reviews that said alot of the tropical view rooms overlooked a swamp. Well from our room you really couldn't see the ocean, but we could almost see the pool area. But I guess it was better than looking at a swamp! The layout of the resort is really nice and everything is easily accessible. The restaurants are very good, and even though we had 8 people in our group we never had a problem gettting a table nor did we have a wait. This was all a big thank you owed to Zaragosa (sorry about the spelling!) We met him the first day we arrived and he took care of us during our stay. Thank you so much Zaragosa! There was also great wait staff at the pool area. A big thank you to Carlos and Adrian! You never went thirsty with them around! The food was overall very good. Especially at the Spice, they had great sushi and the grouper was awesome! We also loved the CoCo Cafe. They have great caramel latte! Everyone raved about the Mercure, the food was delicious, but the filet mignon was not what I expected a filet to be. Castaways had an awesome ceviche also. The wait staff at all the restaurants, and the bartenders at the lobby and beach bar, and the wait staff on the beach were all terrific. Although my boyfriend and I didn't have any problems, two of the couples we were with had a terrible time with their room keys. They didn't work most of the time, which can be quite frustrating. Even though we decided that we liked the Now Sapphire just slightly more, there is no reason why we would not stay here again. Great service, beautiful and clean resort! You really can't go wrong. People who stay at these resorts tend to always find a complaint, but when you think about what you spend and what all is included, do we really have anything we should truly complain about? The staff at these resorts really work hard and go out of their way to accommodate all guests. We really owe them thanks, not complaints. So thank you to all the hard working staff that play such a huge part in our having such memorable vacations!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KeyWestLvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 28 February 2012
Dear Sir / Madam,

We really wish to thank you for taking the time to share your experience in Now Jade Riviera Cancun on Tripdadvisor. We value this feedback and continuously share it with our staff members to improve our service in all possible ways.

It was great to hear that the employees you encountered were friendly. Zaragoza, Carlos & Adrian will be so happy to know they were able to assist you.

We look forward to welcoming you back to the Now Jade Riviera Cancun.

Warm Regards,

ORV
Social Media
Report response as inappropriate
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Uzes, France
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 14 February 2012

Sometimes all inclusive hotels lack quality but this hotel seems to be different. Staff are friendly, decor modern and the rooms are very comfortable. Only downside is the beach, not the best in Cancun but the pool is very well looked after and serviced.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pwchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 28 February 2012
Dear Sir / Madam,

We thank you immensely for taking the time to share your experience on Tripadvisor and for your nice comments about our resort, service and staff.

We hope to welcome you again very soon!

Cordially yours,

ORV
Sociel Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashland, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 February 2012

Just returned from a week at Now Jade and had a very nice trip. The hotel lobby is impressive, the rooms were very nice. We had an ocean front room in building 5 and the view was great, especially while showering in the huge bathroom. Building 5 was close to everything so it was a great location. We enjoyed the infinity pool and the pool bar. The beach was OK. My only complaint was that you had to walk down the beach to the far left or right to go into the water because there were too many rocks.
We were pleasantly surprised by the food which was actually alot better than some other all-inclusives we've been to. The French restaurant was great. Mexican and Italian were very good too. The people were very friendly and the service was very very good. Go to The Mix bar down by the beach. The bartender Daruis was very friendly and took the time to make conversation with us. One suggestion would be to carry better top shelf liquor. Drinks were just OK.
We were there for the Super Bowl and they put on a great party!
Be careful walking around if it's wet because the floors are extremely slippery!! I saw one man take a hard fall in the hallway and we also saw a girl in a cast who had slipped and broken her arm and she told us she saw another guy fall and he had to be airlifted out with a broken leg.
They could do a better job keeping the place clean. We saw blood on the floor that was there for 5 days before it was cleaned up, room service trays in the hall for days, dried egg on the floor in front of our room that was never cleaned at all. But no bugs, thank goodness.
Overall the trip was good!

Room Tip: Building 5 was a great location
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 28 February 2012
Dear Sir / Madam,

Thank you for sharing your experience about your recent stay at the Now Jade Riviera Cancun your feedback is extremely important to us. Thank you also for appreciating our staff's work and our customer service. We are sure Darius and Ivan will be pleased to read your comments. Thank you on their behalf.

We are always interested in suggestions that would allow us to improve our already high standards, and your comment about the floors have been addressed to the involved department. Thank you.

We look forward to your return to the Now Jade Riviera Cancun and to having the privilege of being of service to you again soon.

Sincerely yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
92 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 12 February 2012

2/9 - 2/12/12
2 adults
preferred room/ocean view

we just sadly returned home to snow and cold temps! but we certainly had a great time! i think some reviewers on this sort are just plain nuts or not well travelled or too needy. we had direct transfer from airport which was nice. got to the resort around 12. our room was not ready. dont like that as it is kind of a pain to have them hold your luggage, pick out what you want, etc. that being said, it was fine. we ate lunch which was just okay. servie is super slow. only serve corona on tap (not our favorite). people watched. had fun and relaxed. our room was ready before three pm. preferred is worth it in our opinion. the staff in the preferred lounge is super accomodating and very super friendly. and, they have cans of modelo! yeah!

rooms are quite large. nice bathroom. big porch w/ the jetted tub - which we did not use. ocen view and a view of the adult pool and bar.

took a cab into PDC as it was rainy. had fun! came back to resort. went to capers for dinner. very good food and service.

drinks w/ darius at mix bar. he is fabulous. cant say enough good about his smile, his warm personality and great bartender! we met alot of super nice poeple also.

friday - gorgeous sunrise while having coffee on the porch of our room. sunny day! down to beach to get some sun and relax. very quite in the adult area beach. great for reading a book and just relaxing. the sand is soft. yes, there is lots of rock and seaweed. but, didnt bother us one single bit! went into to PM for lunch and a walk around. what a cute little town! cant wait to get back there!

had dinner at mercure. service was good. food was good. i do not agree w/ other posters that the steak was wonderful...while not bad, not a true filet in our opinion. good, nonetheless.

on another note, there is some strange funny business w/ ordering wines that are listed on their wine list and that the restaurants have in stock. they either dont have what you want or cant sell you what you want as they dont have the pricing? no big deal, but, still....they should get it worked out....enough said on that.

saturday was sunny so back to beach again! started to rain. relaxed on porch w/ some modelos. back to beach. had a great afternoon!

saw a few weddings on the beach. very pretty setting for a wedding.

all workers we encountered were nice and accomodating and friendly. what hard workers they are!

did see some people doing the "towel game" at the adult pool...seems strange as there was always pool beds and loungers available. i just dont get it....seems a bit rude to save four loungers for you and your friends while you are off sleeping or whatever the case may be. especially when there are chairs available....

saturday we ate again at capers - this time we ate outside. very enjoyable once again...

our only issue was that there is not many daytime food options available. did not like the wine issue we encountered. it would seem that they only had the most expensive US wines availble but there were plenty others listed on the wine menu.

all in all, we had a great time and relaxed.

we usually are not AI type people...so, would we return? i dont know the answer to that questions. is it NOW Jade, no, it is not.....we just are unsure about the AI thing.....

check in and out was smooth. we had no issues or waits or anything to complain about.

if i can answer any questions, please let me know. enjoy our upcoming trip to the NOW Jade.

Room Tip: preferred ocean view
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  • Stayed February 2012, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank laob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 28 February 2012
Dear Sir / Madam

Thank you so much for staying with us and for taking the time to comment about our hotel on TripAdvisor. We appreciate your feedback and your kind comments, which have been shared with the resort Staff. Thank you also for your observations, which are addressed to the involved department to improve our service.

We are happy to read you enjoyed the drinks and the service provided by the staff. Darius will be glad to know he was able to assist you.

We really hope to have the opportunity to welcome you again in the near future.

Cordially yours

ORV
Social Medai
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Ridgeley, WV
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 February 2012

We have stayed at the Now Jade Riviera Cancun resort twice. Once last year (2010) and again this year. (2011)

The rooms are quite comfortable, and although we did not have an ocean front room, we had a lovely view. The rooms are quite spacious, clean, and the bedding is most comfortable.

The food at all the restaurants is delicious and fresh. The waiters go out of their way to help and serve you. The entertainment last year (Elvis) was much better than this year. On the last night, because of a wedding the entertainment was combined with a buffet. There was hardly room for food and guest both. The sound was overwhelming and took away from the show. (I am not sure why all the other restaurants had closed. Apparently some problem or special reservations.)

The Spa experience was great in 2011. It was an all afternoon experience with many amenities. This year was a bit disappointing, however. The Spa was under renovation, and the hotel used guests rooms to accommodate the process. The room which I had to use must have doubled as a place for the employees to stay. I had to wait outside on a concrete ledge which was covered with ants because of spilled ketchup! Yuck!There were no "extras" such as a steam room, etc. It was not at all like a spa.

Even though this year was not as enjoyable as the last, we would not hesitate to go again. We felt as though it was a great value for the price. (Booked through Apple Vacations.) However, before booking, I will check to see if there is repair or renovations occurring.

Room Tip: Corner suites on west side have a lovely view.
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cantrells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 28 February 2012
Dear Sir / Madam

We thank you warmly for the time you took to write this review on Trip Advisor after your stay in our Now Jade Resort. We appreciate your comments about the food and the rooms.

We renovated the spa last year and all the services were given at the governor suites. Unfortunately you did not have the opportunity to see it. Please do not hesitate to visit us.

Thank you again and hopefully welcoming back to the Now Jade Riviera Cancun.

Best regards

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 February 2012

This review, hopefully, will be helpful for a late 20's group of people!! We went in a group of 8.....4 couples, just looking for an amazing time of relaxing and hanging out!! We're a crew that loves to enjoy cocktails, good food and great company!!! This was the place! Everything at this resort worked out great!! I was someone who constantly was checking out reviews of the resort before we left and there would be a few good ones, a few bad ones....I kind of got worried!!! There was no need for the worry.....everything was great!

I would consider myself someone who borders on the picky side, hotel wise and food wise, and I would say that I was very happy with the hotel, service, cleanliness, and food! We had direct transfer to to the airport to the resort, which is 100% worth it...nice to not have to make multiple stops! Check in was very easy. People complaining about check in process are being overly needy! It might take you a few minutes, but nothing excessive! We waited no more then 3 minutes and they were offering us a drink while we waited!

3 of the four of us had our rooms ready by 3 which was check in time, and we were there well before check in and, they were more the accommodating in allowing us to check in ahead of time. Check in was quick and friendly. They do offer you the $200 in coupons which was fine, if you use the spa or any extras (I didn't use any), they offer taking you to the other resorts to view the properties....we declined and that's all we heard about it, they were not pushy or overly aggressive like we were warned about!

Beach seemed good, little seaweed....however they racked it each morning....looked beautiful and felt nice for us!! We were more pool people, however!!

Pool was great, people do save spots (us included) each morning....it was worth it to have our fantastic seats each morning!! We had good service and felt well taken care of each day! Annabelle was great....she remembered us each morning and we were first on here list each morning at 10:00 when the bar opened!! A few $$$ throughout the day really made for a good day of service!

Rooms were very nice, only thing was ours wasn't always cleaned, which we didn't mind, but some people would complain about. Again, depending on the person, this will matter and for others it won't. We had it cleaned 4 of the 5 days very late in the day....bit really who cares?!?! Bathrooms were amazing, shower overlooked the ocean and hot tub was great for relaxing!!

Food.....great, great!! Capers was better then I expected any resort food to be!! We reAlly enjoyed the food at Capers, Mericur, and Cin Cin. The habachi grill was so so. It was good, but nothing great, compared to the others! We didn't try the Mexican restaurant. The buffet was good for breakfast, very poor for lunch. If there was one complaint it would be the Buffett for lunch....minor considering there were other options!! Carnival was a good alternative for
lunch!

Drinks were great!! A few of us have traveled to other resorts throughout Mexico and we thought the drinks were stronger and had better alcohol then other resorts!! You could live with a good buzz for your entire trip if you choose! ;). Darius at the Mix bar wasour favorite....he had drinks waiting for us each evening and was more then accommodating for our group of 8!!!

Overall, a fantastic trip!! I would recommend to a friend! We had a great time....I can see people that might be in a tizzy....only because they think they shouldn't have to wait and are better then others. If you're a reasonable person that wants to enjoy a great trip with friends, for a reasonable price, the NOW JADE is a great option!

Relax, drink up and ENJOY!!!!

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 28 February 2012
Dear Sir / Madam,

Thank you for sharing you comments on Tripadvisor. We are pleased to read that you and your friends had a fantastic vacation in our property and the staff provided you a fantastic service. We will share your comments with them, especially with Darius.

Your comment about the housekeeping, the food and the drinks will be addressed to the director of areas and superivors, they will share your remarks with the operations staff. Thank you

We truly enjoy serving our guests and we hope that you will provide us an additional chance to serve you in the near future.

Best regards

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Now Jade Riviera Cancun

Property: Now Jade Riviera Cancun
Address: Blvd. El Sid Mz. 20 | Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#7 Family Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun 4*
Number of rooms: 550
Official Description (provided by the hotel):
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
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Also Known As:
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun Resort And Spa
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Riviera Maya, Mexico

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