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Reviewed 4 weeks ago

Only 20 min. from airport. Resort was very clean, comfortable rooms and staff made our stay very enjoyable. 3 members of Entertainment team were the best: Amara, Paola and especially Giovanna. Also Lourdes' service at the Carnival Buffet was wonderful. Great choice of food in all the venues and no need to reserve in advance at the specialty restaurants, a great plus. Only negative was the fact that the 24h coffee shop does not serve any food before 7 amso if you're going on an early outing, plan ahead,

  • Stayed: September 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank 03Sams10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this reviewResponded yesterday

Dear Guest

It was wonderful to welcome you to Now Jade Riviera Cancún and many thanks for your great review. We are pleased you enjoyed the benefit of our proximity to the airport with short transfers. We are a resort that offers a lot more choice, activities, entertainment and extras in a convenient location.

Your feedback is very valuable to us and of course one of the best reasons to keep up our work and motivation. We all are happy to read you had a fantastic time here at Now Jade.

Please be back soon for another holiday with us!

Saludos,
Luis Agiss
Social Media
econcierge.nojrc@nowresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

So... we decided to return this year to Now Jade.

Our second experience was MUCH improved !

Check in was much friendlier, quicker and our room was ready as soon as we arrived.

Shout out to staff members...

Jonathan at the Front Desk
Antonio at the French Restaurant
Jesus & Israel in the Buffet Restaurant
Alvaro & Tomas at the Pool (These two are amazing gentlemen)

* If this group of employee's are not team leaders or involved in the training / on boarding of new staff... they certainly should be *

We upgraded to an ocean front room - That was worth the extra.

There was a lot of seaweed this time... we understand that there is nothing that the resort can do about this... they did have staff cleaning the beach every day.

Overall... we had a great time.

A large, clean resort that we would certainly

Room Tip: Because the Hotel is all marble floors... it's bet to be on the upper floors. Which also improves the view of course.
  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this reviewResponded yesterday

Dear Guest

Thank you for taking the time to review your stay at Now Jade Riviera Cancún.

We are glad to read that you had a great time with us and enjoyed our services and facilities.

We look forward to welcoming you back again.

Saludos,
Luis Agiss
Social Media
econcierge.nojrc@nowresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

First of all, everyone was wonderful, staff, other guests, everyone in general, all the way down to the transportation staff to and from the airport. Amstar reps were great, and delivered everything as promised. Concierge staff, especially Gustavo, Rafael, and Sara, went well beyond there way to make sure everything was excellent. Also Irena in the wedding planning department was able to deliver everything as promised and made for a once in a lifetime memory. There was no pressure to tip, although we did due the outstanding job by everyone. Pools were clean, well maintained, food was excellent, Entertainment was top notch. We will visit again in less than a year. Excellent job Now Jade. You earned our repeat visit.

Stayed: September 2018, travelled with family
3  Thank stevens1402018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this reviewResponded yesterday

Dear Guest

Thank you for your review of Now Jade Riviera Cancún, we are so glad you had such a positive experience with us.

It is wonderful to hear that staying at the Now Jade was your best choice in México.

We thank you for choosing Now Jade Riviera Cancún as your preferred place of stay in México and we hope to welcome you back soon!

Saludos,
Luis Agiss
Social Media
econcierge.nojrc@nowresorts.com

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Reviewed 4 weeks ago via mobile

I was looking for a quick 3 Day getaway to avoid the Storm that was passing through my hometown area. I booked Now Jade because the pricing was very attractive, especially for a last minute booking. I was not disappointed one bit.

Upon arrival I was impressed with how nice the resort looked based on what I had paid. The greeters were friendly and welcoming and I knew that I had booked a great place. The check in process was quick and seamless and they allowed us to upgrade to Preferred Club for a small upcharge.

All of the restaurants were much better than most all inclusive offerings. You do not need reservations and the wait time was very low, if there was one. The food selection was vast and the food was full of flavor and well prepared.

My only complaint would be about the WiFi. It was very spotty at times but hey... your supposed to be on vacation right??? The pools and community areas were clean and full of energy. The bartenders were gracious and a lot of fun. The wait staff and room service staff were attentive and helpful and they were not waiting around for tips (which seems to be the new norm at resorts) like at some other places.

I would certainly visit Now Jade again and I look forward to visiting some of their other locations as well.

Enjoy!

Stayed: September 2018, travelled with friends
2  Thank Mzlooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this reviewResponded yesterday

Dear guest

Thank you so much for recognizing our staff and thank you for your loyalty to the resort as well.

We love what we do every day to keep our hospitality promise.

See you next year!

Saludos,
Luis Agiss
Social Media
econcierge.nojrc@nowresorts.com

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Reviewed 4 weeks ago via mobile

This is an awesome resort!
The food & facilities are great and the staff is the best! They truly make it living the good life on vacation. They can’t do enough for you.
The weed was coming in on the beach but they work all day to clean it off.
The tourist population was low this year so they cancelled the wine & tequila tastings and the guacamole classes. Two restaurants were closed every evening. A bit disappointing but understandable.
But they worked very hard to make the vacation very pleasurable.
We felt very safe with security at the airport, the transportation and the resort.
Definitely recommend the location and resort!

Stayed: September 2018, travelled as a couple
2  Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this reviewResponded yesterday

Dear Guest

I am thrilled you had such a lovely stay with us and would like to thank you most sincerely for your kind words and for taking the time to review Now Jade Riviera Cancún.

I very much hope to welcome you back to your new México home away from home and I thank you for choosing to stay with us; it was as much a pleasure for us as it was for you.

Saludos,
Luis Agiss
Social Media
econcierge.nojrc@nowresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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