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“Fantastic Property! This is the way to relax!”
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51 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Puerto Morelos, Yucatan Peninsula

Reviews from our community

Very good - based on 51 reviews
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Reviews from our community

Date | Rating
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English first
Thebooman...
Black Hills of South Dakota
Level 6 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Fantastic Property! This is the way to relax!”
Reviewed July 30, 2011 for a stay in July 2011
2
people found this review helpful

Prior to this trip, we had only done all-inclusive trips to the area. This one was probably the most relaxing thus far. We also became much more immersed in the town and spent enough time to actually get to know some of the locals.

The proximity of this property to the store, town square, main dock/pier etc. is just about perfect. It is only about 4 doors away from all the above.

We stayed in Toucan 2 (the upstairs 1 bedroom) and had an incredible view of the pool below and the beach/Caribbean sea from our porch/deck. In addition, while at times quite warm, we had a constant breeze blowing through the apartment. There are plenty of screened windows/doors that can be opened for ventilation. There was only one day that got warm enough that we thought we would have to turn on the A/C that night to sleep, and by the time the sun set, it cooled off nicely enough that it was not necessary. The A/C was never turned on the week we were there even during the day, because if we got hot, we just jumped in the pool to cool off.

I thought about mentioning that the mattress was a bit uncomfortable, but then I realized that any time we sleep in a hotel, motel, resort, family or friend's house or essentially ANYWHERE ELSE but home and our own bed, the bed is uncomfortable for the first few nights. As anywhere, we did get used to it and slept great the last several nights of the trip.

The one possible downside to Toucan 2 or 4 is if you have any mobility issues you may want to book Toucan 1 or 3 which are at ground/pool level, as the stairs to the pool area from 2 or 4 are a bit steep. However, the access from the street is fine with a few easy stairs and if you don't use the pool or beach it wouldn't be an issue.

Toucan 2 includes all the appliances, utensils, plates/ bowls and cups you need to prepare meals. The store (Casa Martin) is just around the corner and has most of what you need for the same.

An MP3/CD player is provided, as well as some nice music on CD's (at least to us), but it is not a docking type player so you will have to bring a 3mm audio cable if you bring an Ipod/ mp3 device.

WiFi is also provided as well as a Vonage Voip phone with a US phone # so calls to and from the US cost nothing. That came in very handy when I lost an ATM card and had to call to cancel it.

Now here is the best part of our stay at Casa Toucan.
Jon and Alicia, who are the new owners, unfortunately had to leave for a family emergency just before we arrived, and didn't make it back before we left. However, my wife and I felt more hospitality from them via trip advisor messages , than we normally experience when face to face with most people in the service industry. We (again, unfortunately) have never met them, but feel that we know them enough to say that if you book a stay at Casa Toucan, they will do absolutely anything they can to make you feel at home and appreciated for you business.

Thanks Jon and Alicia for your part in making our vacation as good as it was!

Boo and Michelle

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Pool and location
Travelling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glorianna...
Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“a perfect little beach casita”
Reviewed May 19, 2011 for a stay in November 2010
1
person found this review helpful

My sister and I shared the little casita. We loved everything about it: the location, the view, the pool, the gorgous garden, the owner Michele's hospitality. Outstanding!

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Other
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Friends getaway
A romantic getaway Older travelers
Families with young children Families with teenagers
Tourists Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Reviewed October 1, 2010 for a stay in March 2010
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: The location to the Beach and Town Center
Liked least: The double bed in the Casita. Prefer larger bed
Travelling group: Family (extended)
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Recommended for:
Young singles Friends getaway
A romantic getaway Families with young children
Families with teenagers Tourists
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Chisago City Mn.
Reviewed September 30, 2010 for a stay in March 2010

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse / significant other
Your age range 45-54
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
julnol
Coffs Harbour, Australia
Level 6 Contributor
175 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
“You couldn't want a better location!”
Reviewed September 22, 2010 for a stay in September 2010
5
people found this review helpful

I have to admit there were a couple of disagreeable negatives with our stay but overall I would happily recommend Casa Toucan.
Firstly, on arrival, we were locked out of our apartment until 7pm - and by then panic had set in (an unfortunate communication problem on their part but we were the ones who suffered). Secondly, the manager thought it was ok to "sublet" the pool (a very small pool) on Saturday afternoon to her friend + grandchildren (who stacked the poolside furniture to to construct tunnels, climb on etc ... and 5 hours around the pool with no toilet .... hmmm they had to go somewhere!). Not right.
BUT I would still recommend this property. The location is superb.
It is right on the beach.
It is private.
It is quiet
It is virtually next door to La Suegra de John Gray.
It is a very short stroll to the town square.
It has beautiful views of the sea, the boats, the lighthouse, the wharf.
It has air-con in the bedroom.
It has WiFi
It is very clean, reasonably well appointed and comfortable (though I was glad to say goodbye to that hard bed).

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Friends getaway
A romantic getaway People with disabilities
Older travelers Tourists
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Sep 2010
Please note that this review was of a stay during prior ownership and prior management. We bought Casa Toucan in 2011 and no longer use an outside manager, and we will never have the problems cited in this review. Also, the "hard bed" was one of the first things we replaced!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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