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“KPfromKansas”

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Now Sapphire Riviera Cancun
Ranked #6 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Kansas
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“KPfromKansas”
Reviewed 19 February 2012

Just returned from a week at the Now Sapphire from Feb. 11-18. We had a wonderful time at Now Sapphire. We have stayed at several All Inclusive resorts and Now Sapphire has the best food from the buffet to the specialty restaurants (you do not have to make a reservation at the restaurants, which was great, the only exception is all the restaurants are not open every night, so be sure to look at your activity sheet they leave in your room each day to see which restaurants are open. We had a beautiful room, we were on the second floor and it was very quiet. Two items they need to work on is: they only offer Corona beer on tap and Budweiser (most of the time the canned beer was not cold). There are several other Mexican beers that are excellent, but they did not offer them except if you upgraded to Preferred then you could get Modelo. Another thing that they did not offer that all the other All Inclusive resorts offered is a snack bar that has things such as nachos, hamburgers, hot dogs that you snack on during the day while you are enjoying the sun and the pool area throughout the day. The beach bar and pool bar close at 5 o'clock each day, so the only place to get something to drink is in the lobby bar or in the restaurants. They offer room service 24 hours a day. We decided to enjoy the room service on our last evening and was not disappointed, the food was very good and plenty of food. We requested two rooms close because we were traveling with another couple, we were in the same building but not close because the way the building is divided. Unfortunately our friends did not get a king size bed like we had. The resort needs to offer more king size bedrooms.

Room Tip: We stayed in building 7, it is not a ocean view room, but it was very quiet and relaxing.
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
10 Thank SunburnKansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 8 March 2012
Dear Sir / Madam,

Thank you for posting your comment on TripAdvisor. We are happy to read your review about your stay with us. We are happy to know you enjoyed the resort facilities; the especialty restaurants, the room and the room service.

We share all of the remarks with the operations staff to let them know our guests´ satisfaction.

We hope to hope to welcome you again very soon.

Cordially yours,

ORV
Social Media
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Canada
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 February 2012

Highly recommend upgrading to the Preferred Club as it is worth every penny! We had an ocean-view room with a hot tub on the balcony overlooking the beach. We also had access to a preferred adults only pool. You can reserve your own hut on the beach as well.

The food was very good at the a la carte restaurants but the buffet was nothing special. Breakfast is always buffet but preferred guests are privy to an la carte breakfast. Staff is very friendly and accommodating. Don't go near the front lobby if you don't want to be hassled relentlessly about visiting other resorts which undoubtedly is a timeshare gimmick. All in all a very wonderful and relaxing vacation!

  • Stayed June 2011, travelled as a couple
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Helpful?
8 Thank tripmonkey88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 8 March 2012
Dear Sirs,

We thank you for your remarks made on tripadvisor. We will share all of the comments with the resort staff in order to improve our service and facilities.

It is a great satisfaction to know you enjoyed the food at the specialty restaurants.

We would like to thank you once again and we are looking forward to welcoming you back in the near future.

Cordially yours

ORV
Social Media
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Pueblo West, Colorado
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 February 2012

Just returned from the Now Sapphire after spending the week of February 8th-15th. What a nice resort. The staff was great, the food was great, and the room was great. Starting with Sally in the Preferred Lounge for registration to Ivan at the preferred palapa's to Jesus at the water sports, they took exception care of us. The food was great though the staff at the French restaraunt seemed arrogant, every place else made us feel welcome and were very attentive. The place is smaller than most which we found to our liking. We started everyday with a cup of coffee at the coffee shop (COCO's) whose staff made us feel special and then off to sailing on the Hobie Cat's If you haven't sailed try it and ask for a short lesson. Jesus's will teach you and you won't regret it. We look forward to our next Visit.

Room Tip: go Preferred and get a ocean view ground level suite. The wait staff along the palapa's will st...
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
9 Thank 2Bestbuddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 6 March 2012
Dear Sir / Madam,

On behalf of the Now Sapphire Riviera Cancun we wish to thank you immensely for taking the time to convey information on us to the readers and also for your gracious comments about our resort and facilities.

We look forward to welcoming you back to the Now Sapphire Riviera Cancun soon.

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midwest, Nebraska, USA
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 February 2012

We just returned from a week at the NOW Sapphire Riviera from Feb 8 - Feb 14, 2012 and it was wonderful...

CONS: Although we had requested two rooms with king size beds in the same building so we could be close to our travel partners, we got a room with 2 double Disappointing... but the room was still wonderful and we were in the same building with our friends. There were times that I felt our a/c was making our room smell slightly musty and this smell was also in the preferred lounge. It wasn't unbearable but it was unpleasant. The good news was that the weather was good, so the A/C wasn't needed most of the time.

We had a preferred ocean front jr suite (I'm assuming because we had told our travel agent that we wanted ocean front rooms.) I was glad for this luck and would not stay here without preferred status. What Preferred Status meant for us (these things might not be important to anyone else.)

1.) Quick, private check-in and access to the preferred lounge to sit and relax in relative privacy. This lounge provided servers or you could pour your own top shelf liquor and it was the only place besides the preferred pool we could get Modelo and Negra Modela beer which was our choice rather than Corona or Bud products.
2.) Access to the preferred pool where you are treated like royalty. A few days were very windy and the preferred pool (adults only) is sheltered so it was still very enjoyable.
3.) Preferred outdoor seating at the BlueWater Grille.

Our favorite restaurant was Fresco (Mexican) and Bluewater. We also ate at Lemongrass and Market Place Buffet and found all the food to be very good. A varied selection and always fresh, appealing, and many selections cooked to order in the buffet. I had read many criticisms of the food but I have none at all.

Rooms were very clean and the mini-bar fridg was restocked daily with water, corona, and various soft drinks. The liquor bottles were not restocked and I was told that this was only done on day 1 of the stay. This may be the issue with some of the other reviews stating that the mini-bar was not restocked. We asked for a mid-day refresh of soft drinks and beer and were always accommodated.

Yes... this resort is older and if you don't want a single 2 X 2 inch tile missing in the entire facility, then this place isn't for you. I found it to be a great value for our money. Clean, lush, tropical, with good food and every single person we dealt with was polite and pleasant. We especially were impressed with Irene at Moments Lounge who kept us stocked with Don Julio, Raphael at the Preferred Lounge, Eduardo and Jorge at Bluewater Grille, Flor taught us to Scuba Dive and was wonderfully patient, and Israel and Tony at the preferred pool were amazingly friendly and accommodating.

MISC: I had heard nightmares about the timeshare push.. We politely declined and weren't bothered again. Pools are not heated and were refreshing, but not freezing. Evening entertainment was so-so.. but we weren't there to be entertained. It was always ancillary to our plans. Enjoyable.. but not a highlight.

I had heard that the spa was expensive so I took my spa budget and took a 15 minute ($20 USD) taxi to the Jungle Spa for a primitive ,healing massage. It was amazing and if you want a great massage... give this a shot too. AppleVacations arranged a fishing trip that was great.. and we used the resort to arrange a reef scuba dive. Smaller resort and fairly quiet with some rowdy fun moments.. Kids are welcome but there weren't many.. Mostly couples, not many singles. This isn't in the 'party zone' of Cancun but the fishing village of Puerto Morelos and it reflects that personality!

Yes... we will go back without a doubt!!

Room Tip: More privacy on levels 2 or 3... Servers on the Sand Bar will deliver to your room if you are garden...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank MichelleKaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 6 March 2012
Dear Sir / Madam,

Thank you for sharing your feedback with the Tripadvisor community. The feedback is very important, which is shared with the areas involved in order to improve and make corrections in the needed areas.

We appreciate very much your gracious comment about the rooms, the specialty restaurants and the Preferred Club. We will be more than pleased to know they were able to assist you every moment, we will share your comments with them.

Once again than k you and we hope to welcome you again to the Now Sapphire Riviera Cancun.

With kind regards,

ORV
Social Media
Report response as inappropriate
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Philadelphia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 February 2012

We had been to Sapphire in August 2010. The grounds were perfect. The grounds now seem to be in need of some TLC. Things were not as precise as our first visit. The staff is incredible!. For such a highly rated resort.........the activities are so...so.. they need to be announced so that folks can be aware and join in. The night time shows were ok. The disco has a pool table and only one pool stick that is usuable. Just little things that could be fixed easily. The staff works so hard and is so willing to please you forget about the little negatives.
It is a wonderful resort in regard to seniors walking around... everything is located in a circle and easily accessible. All & all we had a wonderful relaxing vacation.!

Room Tip: We were in room 101........perfect location for the beach, pool and bar!
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MaryAnne_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 6 March 2012
Dear Sir / Madam

Thank you for sharing your feedback on Tripadvisor. All of the remarks are addressed to the involved department in order to improver our service.

We are happy to read you liked the resort resort and we hope to welcome you again very soon.

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Breckenridge, Colorado
Level Contributor
368 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 14 February 2012

Very good food for an all inclusive place. Beach is very nice and the rooms are very nice. The suites by the beach are especially good with an outdoor hot tub on the beach! Staff is very helpful and friendly!

Room Tip: Stay closer to the beach...obviously!
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank SiriusSkier23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 6 March 2012
Dear Sir / Madam,

Thank you for posting your comments on Tripadvisor. We are very happy you enjoyed your stay with us.

Thanks for recognizing the excellent service our employees provide each day, to make our guests feel pleased. Thank you for sharing your review with us through the Tripadvisor. We really hope to see you back.

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 February 2012

Just returned from a lovely vacation at the Now Sapphire Resort. February 4 - 8 We usually stay at a Riu Resort but decided to switch it up this time. The check in had a few hiccups but the staff worked very hard to speed the process up. We upgraded to the Preferred Club and had an ocean front room in building 3. The room was beautiful and the beds were very comfortable. The resort was just breathtaking. Coco's Cafe has the best coffee. We had the buffet for breakfast every morning...delicious. The Bluewater Grill had the best lunch. (you will not be disappointed) hamburgers, fries, pizza, salad, and the best nacho's. I would recommend the specialty resturants for dinner. No reservations needed (very nice) as you are on vacation and not watching the time. Beautiful pool...and plentiful lounge chairs. (getting a lounge chair was never an issue) The beach was beautiful. Yes there is sea weed but come on...it's the ocean! Plus they do clean the beach often. The only disappointing thing I can say about our vacation at Now Sapphire is....I wish we could of stayed longer.
So....GO - HAVE FUN - YOU WON'T BE DISAPPOINTED!!!!!!

Room Tip: Ocean front rooms are truly the best, I would recommend building 3 - close to everything.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank marriej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 6 March 2012
Dear Sir / Madam,

On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments about your stay with us. It is always a great pleasure to read comments such as yours, for they serve as an inspiration to help us in our continued commitment to improve the high standards you have experienced during your vacation.

We look forward to welcoming you back to the Now Sapphire Riviera Cancun very soon!

Cordially yours

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Now Sapphire Riviera Cancun

Property: Now Sapphire Riviera Cancun
Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Official Description (provided by the hotel):
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico

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