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“trip in february” 5 of 5 bubbles
Review of Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
Ranked #5 of 26 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
MN
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“trip in february”
5 of 5 bubbles Reviewed 25 February 2012

Had a great experience at the Now Sapphire. Spent 7 days at Puerto Morelos and had great time. The Now Sapphire was an awesome place and great place to stay. The people were great. Love it

Stayed February 2012, travelled as a couple
Helpful?
6 Thank janet d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 8 March 2012
Dear Sir / Madam,

Thank you for sharing your feedback with the Tripadvisor community. We are happy to read that your visit to the Now Sapphire Riviera Cancun was a great and that our staff was impecable in the service.

It will be an honor for us to welcome you back soon and hopefully very often.

With kind regards,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,472 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,233)
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 24 February 2012

Try not to deal with the front desk staff to much. Especially Danila. After being treated so poorly, I won't even waste my time.

  • Stayed March 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank MiguelitoM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 8 March 2012
Dear Sir / Madam,

We sincerely regret for any inconvenience you have experienced at the front desk. We have shared your feedback with the UVC staff. Thank you for sharing it.

We hope to have another opportunity to welcome you again in the near future.

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davenport, Iowa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 24 February 2012

We have been to many all inclusive resorts, while this may not have been the best it was close.
We went with the preferred club garden view.
Pros:
Check in was very quick and private, we got there at 12:30 and were in our room by 1:00. No pressure to talk to other resorts. Our room was the typical resort room with a king size bed. It was very clean and everything worked great.
We traveled as a couple so the longest we waited for a table for dinner was 15 min. The food was above par for a resort. Breakfast was at the Bluewater Grill every day, the staff was always super friendlyand the mamosas were a great start to the day.
Cons:
The only slight down side that I can come up with was the maids, the room was clean but we were to get turn down service but that only happened once.
We look forward to going back next year.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank chris f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 8 March 2012
Dear Sir / Madam,

Thanks for leaving your comment of our hotel and staff on Tripadvisor. We are so pleased to hear you had a nice experience with us. Thank you for recognizing the service provided by the staff. They really are a great asset of the hotel and we have forwarded to them your appreciation. Your remarks have been addressed to the involved departments.

We hope to welcome you again very soon at Now Sapphire Riviera Cancun

Cordially yours,

ORV
Social media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 22 February 2012

We spent one week at the Sapphire 2/10-2/17, purchased the Preferred package before we left and requested a first floor oceanfront room. Check in for the preferred package is in the Preferred Club Lounge. This is a lovely large room and there is almost always a snack available there as well as top shelf drinks, computer access and concierge. Check in was flawless as well as effortless. Although we arrived early (11am) we were given immediate access to a first floor oceanfront and told we could change that to a room more centrally located in two days which we chose to do.
The rooms are large, airy, cleaned everyday and cleaned well. The preferred package gets you a some pringles, m&ms and three little airline sized bottles of liquor. This is a one time only but the fridge is restocked daily with beer, sodas, juices and water.
The beach is beautiful, white powdery sand and yes, a bit of seagrass, which only requires that you step over it on your way to the water. They sweep this beach all day long and the little that is there is really not a problem for anyone. The big tractor that pulls the weeder is a thrill for the children who run up like its an ice cream truck. Never many children and always well behaved and monitored by their parents. It is breezy, and one day even too windy to sit on the beach in the early am, but the breeze is also a blessing as it is very hot otherwise.
The Restaurants (specialty) were really great, don't miss the raspberry mousse at the Mediterranean restaurant, where there is also a salad bar. The Cibu was also very good. We only ate these 3 times as the buffet and the Blue Water Grill were also wonderful. I just can't see people complaining about this as there is so much to choose from. If you are going for food, try the Riu Palace Riviera Maya. We were seated immediately every time we went.
The Blue Water Grill is oceanfront, outdoor and open for breakfast lunch and dinner some nights. Lunch and dinner is open to all, breakfast only to the preferred package. Mimosas available at both buffet and BWG at breakfast.
The Staff were cheerful and always willing to help.We had not one single complaint.
The Preferred Club Pool was quite lovely and had BaliBeds, as well as beach recliners. The only problem is figuring out how this reservation system works with the concierges. The Beach has one (Ivan) and the preferred pool has one (Israel). There is some confusion about whether or not you have to make a reservation for the recliners in the pool. Reservations are made the day before, so the first two days you may not get one. This was only a modest annoyance as we prefer the beach to the pools.
The Differences You Might not Expect: There is no bracelet system, but the staff do keep track of room numbers. There is no fuss re towels, you don't turn in a towel card, you can take as many as you want whenever you want. There is no extra charge for the room safe.
Taxis are very expensive $45 rnd trip to Pueto Morelos.
The BIG PLUS is the oceanfront room and the fact that this is not a huge hotel so you never feel like you are sharing with 400 other people.
The ONLY MINUS was the reservation system.
We will definitely return.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
14 Thank KG47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 8 March 2012
Dear Sir / Madam,

Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review of your recent stay with us.It is very gratifying for us to read throughout your comments and realize that your stay was pleasant enough to share your experience with Tripadvisor.

We hope to host you again very soon at the Now Sapphire Riviera Cancun

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

In 2 words Fantastic, awesome
Facilities were great, Food and restaurants top notch, staff very friendly, rooms totally luxurious
Great place for middle age vacationers, very few school aged children at least during our 1 week stay.
Complaints none

  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Len D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 8 March 2012
Dear Sir / Madam,

Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review of your recent stay. We are very pleased to read your appraisal of our team, services and facilities. We will share them with the resort staff.

Once again thank you for your comments and we hope to welcome you again at the Now Sapphire Riviera Cancun.

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leamington, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

The Now Sapphire was a beautiful resort with pools and fountains everywhere. The food was great and the grounds and buildings were well maintained. However check-in was very disorganized. We arrived at about 10 a.m. anticipating an early start to our vacation. The luggage was left on the lawn by the curb, not locked up, and we were ushered to a large nice room with good food. We were second in line, but almost last to get our room. Check in was supposed to be by 3 pm, and we went back to this room many times to check to see if our room was ready, at 4:30 we were finally given a key even though it was still not ready and just after 5 it was finished but when we went to use our key it did not work and I had to go to the front desk again to have that fixed. It was almost 6 by the time we got in. So much for out first day! The rooms were great, the food was great, and the rest of the service was great too. The equipment from the sports area was good most of the time. By the end of the week only one of the three hobby-cats was working so your time on them was very limited. The kayaks were great. The snorkeling off the beach was very limited. It was mostly sea grass and garbage. The garbage could be easily cleaned up. We saw coral starting in the sea grass, but would be washed away in the next storm. If they put out some large cement flower pots with holes, you could start an artificial reef and habitat for fish (we saw this in Cozumel). We went out to the reef one day to snorkel and it was excellent ($40 each). The pool was beautiful and if you like a good party, there was always music and people having a good time around it. The beaches were great and raked clean every morning.

Room Tip: We really enjoyed the ocean view and further away from the pool is quieter.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Judy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 8 March 2012
Dear Sir / Madam,

Thank you for sharing your feedback with the Tripadvisor community. We share all of the remarks with the operations staff, which help us to continue improving our services and identify where we can make the necessary corrections.

We hope to have another opportunity to welcome you again.

Cordially yours

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
1 review
5 of 5 bubbles Reviewed 20 February 2012

We recently had a group of 33 people at the Now Sapphire for our wedding Jun 19 -26. The resort was absolutely fantastic! I cannot say enough about it. I was a little concerned at first because I usually prefer larger resorts, and the Sapphire is a mid-size, a little smaller than I'm used to, but it was the PERFECT size for our group. It was big enough that it felt like a village, but small enough that our group could always locate one another. The service is the best I've ever had! The staff all knew our names and knew the group we were with - so if we walked into the bar or a restaurant the staff would immediately tell us who from our group was there and where they were. We were absolutely treated like royalty. The bars and restaurants were great. We loved that the resort had no wristbands and the restaurants didn’t require reservations. I will say that it's not much of a party resort, things slow down around midnight, but if you have good people you can make your own fun.

Our wedding was absolutely spectacular. We couldn't have asked for more. Ramon, our wedding planner took care of everything and it was all perfect. Our entire group loved the Now Sapphire - it is absolutely gorgeous and it was the perfect location for our wedding. Thank you to all the staff at the Now Sapphire for a fabulous vacation and wedding.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SapphireBride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 8 March 2012
Dear Sir / Madam,

It is great to know that you chose the Now Sapphire Riviera Cancun for your wedding. Congratulations! we are very happy to hear that you enjoyed your stay with us.

Thanks for recognizing the excellent service the employees provide each day, to make our guests feel pleased. Thank you for sharing your review and beautiful photos with Trip Advisor community.

We really hope to see you back for your first wedding anniversary.

With kind regards,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Now Sapphire Riviera Cancun

Property: Now Sapphire Riviera Cancun
Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Official Description (provided by the hotel):
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico

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