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“I would Go Back Again and Again”

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Now Sapphire Riviera Cancun
Ranked #6 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Tianjin, China
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“I would Go Back Again and Again”
Reviewed 1 May 2012

The ONLY thing that kept this hotel from getting 5 stars is the fact they originally gave us a room with double beds rather than the king we requested. Thanks to Jessica's intervention we upgraded to building 1 which was right on the beach reserved palaypas. (Easily reserved each day by contacting Ivan or the concierge) The white sand beach, with the aquamarine water, breezes, and of course Jesus our attentive waiter made this one of the most relaxing enjoyable 4 night 5 day vacations I have ever taken. We never had to leave the resort, the Italian, French, and Mexican restuarants were top notch and the food was awesome. I would rcommend thios resort to anyone and everyone. It is also close enough to the airport that you can be there within 20 minutes.

Room Tip: Upgrade to building 1
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  • Stayed April 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
6 Thank hastygrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 11 May 2012
Dear Sir / Madam,

Thank you for sharing with us your positive experiences during your most recent stay at the Now Sapphire Riviera Cancun. We appreciate the time you took to write a review. We share all of the commentes with the operations staff, especially with Ivan, Jessica and Jesus.

We hope to serve you again and that you will choose Now Sapphire Riviera when you return to Riviera Maya.

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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CT.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 April 2012

My wife and I along with her brother and his wife went there April 14 to 21. Had an absolutely great time. Sapphire is a smaller sized resort but delivers big time. We didn't go preferred but all I could tell we couldn't reserve the palapalas'(?) on the beach. We had no problem getting 4 seats getting up at 7 or so. The resort was sold out for most of the week but it never seemed crowded at all. We went in the pool and the ocean and enjoyed both. We ate dinner at the Asian restaurant (at the hibachi grill) and it was great, ate twice at the Parisian restaurant on the little island and it was great (got to buy a bottle of wine), twice at the Mediterranean (best medium rare filet I have ever had at any resort) and once at the Steak house. Breakfast was fine by me as I am an eggs and bacon guy (best bacon I have had at a resort). Seemed to have many options for omelets.
My only 'complaint' is our room was about as far away from the action as you can get but it wasn't a bad walk. Last year at Moon palace we were about a half mile away away.
Over the last 20 years we have stayed at many resorts including Sandals and whatever and this was one of the nicest vacations we have had. In the lobby bar be sure to ask for Carmen, she is the best.

Room Tip: Location from the airport is great, our room this trip has far away but not a bad walk.
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  • Stayed April 2012, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
4 Thank jab471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 11 May 2012
Dear Sir /Madam,

Thanks for taking the time to share your experience on Tripadvisior about your recent stay at Now Sapphire Riviera Cancun. We appreciate having had the opportunity to have you select us for your vacation. Great to hear the facilities and hospitality from the staff were right on target.

We have shared your remarks about our resort with the operations staff to improve our service in all posible ways.

We hope to have the opportunity to welcome you again in the near future.

Cordially yours,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
arlington, texas
Level 5 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 30 April 2012

My husband and I and another couple travelled to NOW Sapphire April 23 - 27. I had emailed them requesting rooms near each other, king bed and hopefully by ocean. Well, we were near each other but one had 2 double beds so that wouldn't do. Went to the lobby and asked if we could upgrade to preferred club and we got in building 1 which was perfect, 3rd floor, tropical view of the pools not ocean but great! We loved our rooms and the location could not have been better!! Convenient to everything. Basically buildings 1- 5 are good location for beach.
The beach is beautiful and no rocks. You can walk for miles also which we enjoyed doing. Since we upgraded to Preferred Club we had a palapa reserved with our names on it. WELL WORTH it to us otherwise you had to get up early and reserve the shaded chairs. We had our amazing waiter also all day named Jesus!!! Thank you Jesus!! We tipped!
Also the PC members got their own room for internet and other perks and also had wifi on the beach! WOW! Loved that. I know you are on vacation but it's nice to hear from your dogsitter.
Food delicious in the buffet and the restaurants, which we also tipped. 3 of the restaurants require long pants/collar shirts for men. Never did wait in line for the grill by the beach (outdoor sitting). Just ate at the buffet for lunch which was great.
Pool was huge, and swim up bar great, water just a little chilly for us tho.
All the staff are soooo friendly!
Can't wait to go back to this amazing resort!!!! We're already looking at going before the end of the year. I hope we can get great rooms then also.

Room Tip: Upgrade to Preferred Club, it's worth it to us just to get a better located room and the perks t...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 11 May 2012
Dear Sir / Madam,

We are very happy to know you had a great stay with us. Thank you for all the feedback given about our property and staff. We will be sure to share your feedback with our staff letting them know you found their service to be great, especially from Jesus. He will be glad to know he was able to assist you.

We are looking forward to see you very soon.

Sincerely yours,

ORV
Social Media
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Chester Springs, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 April 2012

We had a wonderful time at the Now Sapphire! Definitely upgrade to the Preferred Club, it is REALLY worth it and we would have been very disappointed if we didn't. You get use of the Preferred Club Lounge which is very nice as well as the Preferred Club adults only pool which was quiet and great with many chairs & umbrellas, cabanas to reserve as well as a bar! It was also nice to be right on the beach, where you can also reserve beach chairs and umbrellas as part of the preferred club. We enjoyed the restaurants, except we felt that Cibu was a little disappointing. We had to wait an hour for a table and then it was really warm inside. The Bluewater Grill was our favorite, which I think is also for preferred club only, because you are outside on a deck overlooking the beach. Ask for Alejandro, he is the best! We had a few issues with the room like our fridge and remote didn't work, but the staff was very responsive and took care of things right away. The concierge was extremely helpful in helping me with a cell phone issue I had with AT&T as well. Overall, I would definitely recommend!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank kimberly2278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 11 May 2012
Dear Sir / Madam,

We are very happy that you spent your vacation at the Now Sapphire Riviera Cancun. It’s awesome that you share with us your experience on Tripadvisor. We appreciate the time you took to share your feedback.

We have shared your gracious comments with the operations staff, especially with Alejandro and the Concierge staff.

We are really looking forward to see you again very soon.

Cordially yours

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Okotoks, Canada
Level 5 Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 April 2012

Spent a wonderful week at the Now Saphire for a family wedding (group of 16)- we had not been there before- it was recommended by the vacation/wedding planning company. We could not think of anything we would feel needed changing or improving. Hotel, rooms and grounds all clean and well kept - staff very friendly and helpful. Food was excellent - we took most meals at buffet - it was ever changing and always fresh (magnificent seafood and fresh fruit!). There are 5 a la carte restaurants - between our group they were all tried - and all considered excellent - two, The Bluewater Seafood Grill and the French Paramour were rated "over the top".
The white sand beach is wonderul - water warm - we took advantage of the catamarans and sea kayaks that are available (no charge). Great snorkelling trip to reef that is only about a mile offshore.
Transportation available if you need to leave the resort - some of our group went into Playa Del Carmen shopping one evening (about 30 min bus ride), one golf excursion to Coral Grove course which was about 20 min.
The hotel did a brilliant job of the wedding evening - all details were handled - and as for a wedding ceremony on the white sand overlooking the blue green Caribbean - hard to top !!
You will want to take some folding $$ for tips ( yes the service is worth tipping !) as it is hard to get large bill changed in the resort - not a lot of need for cash !

Room Tip: There are water front rooms available- some have hot tubs on the balcony! We had a "jungle"...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Billk54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 11 May 2012
Dear Sir / Madam,

Thanks for posting you feedback on Tripadvisor about your recent stay at the Now Sapphire Riviera Cancun. It is great that you let us know how much you enjoyed your stay and the service provided by the staff. We will share your comments with them.

Our chef will be so happy to know you enjoyed the food at the specialty restaurants.

Once again thank you for staying with us, we really hope to see you back very soon.

Cordiall yours

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax
Level 3 Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 April 2012

We have been traveling down south for the last 15+ years. This hotel has been a greatest experience, they have the best service I have ever experience. The food is outstanding and the rooms are awesome. The resort itself is very very clean. The night is also very good they have live music and dancing. Not that I could stay up to late. The pool area is very clean and they do something that no other resort does that I have been to, you don't get a card for the towels you can change them as many times as you want a day.
We had a great time. To top it of the airport was only 30minutes away. Westjet was the best airline we have been on for our vacation down south. No delays comfortable seats very good service. WHAT MORE CAN YOU WANT

Room Tip: I think they are all great room of course the prefer room are on the beach but the same as the rest...
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MangoHalifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 11 May 2012
Dear Sir / Madam,

We thank you for taking the time to give us feedback, as we learn from every single guest. We hope that you will come back to stay with us soon, and again, thank you for your time.

Cordiall yours

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford CT
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 April 2012

Now sapphire is a beautiful resort the staff friendly and we were celebrating our wedding anniversary it couldn't have been any better they had a banner on our door saying happy anniversary also they provided fresh fruit and a very nice bottle of bubbly they even gave us Terry cloth bathrobes the only problem we had was the garden room they have a musty mildew smell for some this may not be a problem but for us it was, my request to have our room changed was granted to the same smell so my wife could not take the smell anymore she never slept that 1st nite the next day we went for the breakfast buffet this was overwhelming they had everything around this beautiful resort had the best drinks anyone could have had fun talking with others got some great sunshine had lunch at the bluewater grill It was very good make sure
you ask for a table by the water it's a perfect view, we never finished our stay we left the resort that afternoon and never went back I also recommend book it .com they did this deal for us it wasn't their fault the room stunk like mold and mildew they sent me a hand written letter expressing their thank you for using them I was impressed when we got home my wife sent now sapphire a note with no response maybe would have given us credit for future use for ocean view this was truly a nice resort but the garden rooms need some help people with any type of allergies be sure to get ocean view

Room Tip: Ocean view is the only way to do this resort don't make the mistake we made spend the money for...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boattraveler94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this review, 11 May 2012
Dear Sir / Madam,

Thank you for your great review about your recent stay at the Now Sapphire Riviera Cancun. We are happy to know you had a great wedding anniversary. We will share your feedback with the staff.

Sorry to hear you did not receive a reply from us, please we kindly ask you to resend it again. Thank you

We hope to welcome you again in the near future.

With kind regards,

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Now Sapphire Riviera Cancun

Property: Now Sapphire Riviera Cancun
Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Official Description (provided by the hotel):
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico

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