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“Everything is excellent at the Excellence!”

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Excellence Riviera Cancun
Ranked #2 of 26 Hotels in Puerto Morelos
Certificate of Excellence
Toronto
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Everything is excellent at the Excellence!”
5 of 5 bubbles Reviewed 15 March 2011

We stayed for a week at the end of February. I would say that everything about this hotel is recommended. The food was wonderful, as were the accomodations. What stood out however, was the service. Everyone, from the expedient check in personnel to all the servers and housekeeping staff.
The hotel was at capacity, but because the way the hotel is laid out, you did not feel that people were on top of each other.
Excellent!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3,577)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 14 March 2011

We just came back from a perfect week at Excellence Cancun. There is one thing that stands out in this resort(I have been to many), and that's the outstanding staff! I just can't say enough about the bartenders, waiters, maids, etc. that made our vacation so perfect. Secondly, some resorts really skimp on help. This is particularly noticeable at bars. This is not the case at Excellence Cancun.

The beach was the best of the best amongst the other resorts. The beach was groomed many times though out the day. Like walks along the beach, you can go miles in either direction.

Food was very good at all the restaurants and we visited all but one. We did not wait to get in to any restaurant. Typically we arrived between 6-7pm.

As noted above, we have stayed at many other Riveria Maya resorts. Excellence Cancun is a smaller resort allowing one to get around easier. This allows you to meet others easier and see them again during your stay.

The thing I remember most about the entertainment was the high quality of the various bands/singers. This was very entertaining.

It was a "Perfect Week". We will be back.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corky372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alberta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 March 2011

The Excellence is a great place. On this trip we met some very good people. There were three couples from Nova Scotia, A pair from Kitimat, a couple from St.Thomas, another two from Crowsnest Pass, and there was Mary and Dan from Tennesee,a newly weds from New York. Everyone we met were so much fun and upbeat.
The resort is just fabulous . Staff is great, rooms good ,food is more than I could eat. No one should leave this place feeling hungary. The only thing I did not care for , and it was minor, was the entertainment.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlbertaPuppies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nottingham
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 14 March 2011

Had a amazing time on our honeymoon, from the moment we arrived till we left the service was spot on.
Food and all drinks were outstanding.
French restaurant especially.
The only thing i was not impressed with was the beach, in fact disappointed. We have been to cayo coco in Cuba and were blown away with the beach there but this did nothing for us.The beaches in general that we saw in mexico were nothing in comparison to Cuba.
Would defiantly recommend the hotel however if you are a beach person this may not be the best option.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eleneryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 bubbles Reviewed 13 March 2011

My fourth visit to Excellence Riviera was every bit as good as the first three. I adore this place, and it's getting even better because the staff recognizes me now, so it feels like home, from the moment I arrive to the moment I leave.

I tip my hat to all of the staff, but one in particular stood out as truly excellent. Enricho, a manager at Toscana, the Italian restaurant, went above and beyond. His strawberry flambee was to die for!! His friendly, yet professional demeanor made us all want to come back again as soon as possible. Kudos to Enricho.

Everything was top notch. I have no complaints. It's my place, and I'm having a hard time imagining going somewhere else now.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MHEATH1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, NE
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 12 March 2011

We had a great time here. We usually stay in Cancun or Playa Del Carmen so we can get out and about once in a while, but this was a relaxing change of pace. The restaurants were amazing. The steak was exceptional by the pool, the japanese was fun, and even the French restaurant was great. Mexican was good too! We located the grill on the beach on the last day which is nice if you don't feel like getting out of your swim suit to eat. They do enforce the dress code even at the buffet. First time we had good desserts in Mexico. Watch for the chocolate cake, it was awesome! Pools were spacious and quiet or noisy depending on what you were looking for. Floatie rafts are free of charge if you can find them. Wait staff was very accomodating everywhere we went.
Only had one problem on the first night. They upgraded us to a swim up room on the first floor which faced the courtyard in the center of the hotel. LOUD band at night when we were ready for bed. Sounded like they were in our room. They moved us the next afternoon to a very quiet room and sent a bottle of champagne for the inconvenience. Tipping may not be required but leaving a buck or two sure does get a lot of appreciation.
We took a fun bike tour with Gabbi to Puerto Morelos. If you haven't been on a bike for a long time, it may not be a good time to test your leg strength. Lasts about 90 min. and you can run to the drug store if you have forgotten something from home.
The shows at night were OK, the Circus was by far the best. You could hear crickets chirping during the Mexican show as sometimes Mexican humor can be a bit odd. Ask for premium liquors or else you get the local cheap brand. The Lemon Drop at the Martini bar was the best!
We would definitely go back for a relaxing vacation.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank husker75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DE
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 10 March 2011

If you want a beautiful beach, great pools and nothing but relaxation and luxury, this is the place. The beach is one of the best I've seen down there... And this was my 4 th time to this part of Mexico. The pools were fantastic! There was the fun/party pool, the quiet pool, the lazy river pool, and a couple more very quiet pools.....something for everyone. It's worth the money to upgrade to excellence club so you don't have to rush out at the crack of dawn to save a beach chair....there is none of that in the excellence club pool. The
Martini bar is the best....great for gathering in the evenings before dinner/shows....and they do make some good martinis. I've had better food At some other resorts, but who goes for the food anyway? If u are there for the food you shouldn't be going to Mexico period. Highly recommended. I don't think you can go wrong with any all inclusive in that area.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAM3DE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excellence Riviera Cancun

Property: Excellence Riviera Cancun
Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Official Description (provided by the hotel):
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico

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