My partner and I stayed at ERC from Dec. 24th-30th and had a great time. The service staff were incredible and we stayed in the Excellence Club section (strongly recommend it, worth every extra penny).
The food was very good with the exception of The Mexican restaurant which was poorly run, unproffesional and was serving the worst of Tex- Mexican food.
We loved the spa, the staff, our room, the room service boxes, the wonderful cocktails, how clean the resort was, the beach beds, the manicured grounds, the varied activities, the shows.
We disliked the fact that the beach was public with little to no security, we stayed at The Excellence Punta Cana and they had two guards that prevented anyone from entering either side of the beach. I was a little bit shocked on Christmas day to have screaming children on our beach. The sand is gorgeous and racked frequently but the water was quite murky and had floating debris in it often-we stuck to the emaculate pools instead.
All in all we loved the resort and think that The Excellence group of resorts is amazing and we will frequent all of there properties often. The staff are so well trained they make you feel at home instantly. My partner and I are a married female couple and they treated us with the same integrity as any of the other guys, this has not always been the case at resorts in the Carribean, we had the same amazing reception in Punta Cana.
Moses, Amable and Heidi rock the Excellence Club-they made our vacation!
- Official Description (provided by the hotel):
- This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Savannahville Tours N.V., Expedia, getaroom.com, Hotels.com, Priceline, TripOnline SA, Cancelon and Evoline ltd so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Excellence Riviera Maya
- Excellence Riviera Cancun Hotel
- Excellence Riviera Cancun Puerto Morelos
- Excellence Cancun
- Secrets Excellence Riviera Cancun
- Cancun Excellence Riviera
- Excellence Resort Cancun
- Excellence Riviera Cancun Riviera Maya, Mexico