I have never been more disappointed in my life with a hotel. I wanted to treat my mother and sister to a special vacation. This is the most I’ve ever spent and by no means am I rich. I saved for this. The staff was very rude. I was at the pool and signing every bill to my room for convenience for the second day when one attendant told me that my name doesn’t exist and that I’m lying to them and that i don’t stay here. My mother said to her she must be mistaken and her and her associate laughed at my mom. You can’t understand how this made me feel. They made me get up and go to a computer when they eventually realized they were wrong. They did not apologize. I had to go to the lobby and explain what happened and they said sorry we will make it up to you. All they did was send a fruit basket. For the money I spent this is beyond unacceptable. It felt racist to be honest. I would never recommend anyone to come here. They dont have enough chairs by the pool for everyone and they make you compete over them. Never stay here.
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