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Reviewed January 4, 2015

Was absolutely great since it was wonderful estate, super
general manager who helped with restaurants etc
wonderful balcony with view, and garden , it was quite and the
trip downtown was just 10-15 min





  • Stayed: December 2014, travelled with friends
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Review collected in partnership with this hotel
Thank gabriele867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmHouse, General Manager at Palm House Luxury Guest House, responded to this reviewResponded January 5, 2015

Dear Gabriele867,

Thank you for your review.

I am delighted to hear that you had a memorable stay with us especially that you were celebrating your wedding anniversary in South Africa.

I wish you and your family a FANTASTIC 2015!

See you all soon


Shaun Lawrence
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 4, 2015

We were received very well on arrival. The receptionist was very friendly and helpful. We were checked in properly and everything was thoroughly explained as was the case over the phone when the booking was done. The surrounding area is quite pleasant and the guest house is very neat both outside and inside. The rooms are very neat and up to expectation. The pool was also very clean. The breakfast was also devine with a variety to choose from. The kitchen staff was also quite polite and helpful so was the security officials. Regards, Mmane Kobue

  • Stayed: December 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank mmanek2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmHouse, General Manager at Palm House Luxury Guest House, responded to this reviewResponded January 5, 2015

Dear Mr Kobue,


Thank you for taking the time to compile a positive review.

At Palm House we strive for service excellence and I am please you were well taken care of.

I wish you well for the year ahead and hope to see you all soon.

Regards


Shaun Lawrence
General Manager

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Reviewed January 1, 2015

Really not much to recommend the Palm House, unless September is not the best choice and may improve in the season. Facilities nothing like the advertising, practically a one man band from arrival at the gates through to leaving somewhat disappointed for the first time after many previous visits to South Africa.

Room Tip: No opportunity to see other rooms or suites.
  • Stayed: September 2014, travelled solo
    • Service
1  Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmHouse, General Manager at Palm House Luxury Guest House, responded to this reviewResponded January 2, 2015

Dear David E,

Thank you for your review.

I apologize that we did not meet and exceed your high expectations and wish you well for the year ahead.


Regards


Shaun Lawrence
General Manager

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Reviewed November 11, 2014

Staff looked after us very well, nothing was too much trouble. The view of the back of Table Mountain from the comfort of our bed was an absolute treat.
Guests arriving late was a little annoying as they woke us up but then it was possibly due to the location of our room.

  • Stayed: November 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Lynn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmHouse, General Manager at Palm House Luxury Guest House, responded to this reviewResponded December 27, 2014

Dear LynnE,

Thank you for your review.

I am pleased you had a pleasant stay with us and I wish you a joyous festive season and year ahead.

Regards


Shaun Lawrence

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Reviewed November 5, 2014

We are a family of 3, our son is 18 months old. We found that the family cottage was a bit small and the bathroom was very small. I must admit we were somewhat disappointed with the size of the cottage. My son still drinks a bottle and we were unable to warm his milk - you should consider having a microwave in the unit. The unit also had a bad smell about it and the inside of the bathroom door had a hole in it. That should have been fixed. The carpets had stains on it from from the bedside tables. not a good sight. Also the towels had stains on it - not good. As for the staff - they were brilliant. The service was good and they were always willing to assist. Thank you to all the staff. Thank you.

  • Stayed: October 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank 482shireenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmHouse, General Manager at Palm House Luxury Guest House, responded to this reviewResponded December 27, 2014

Dear 482SHIREENC,

Thank you for your review.

I am sorry to hear that you were not satisfied with the size of the Family Cottage.

We are unfortunately not a self-catering establishment and therefore the rooms are not equipped with appliances.

Regarding the smell in the room, two weeks prior to your arrival a guest had left a towel on the panel heater to 'dry' and it caught alight resulting in some damage.

We had the carpets/curtains cleaned and repainted the wall and there may have been a faint smell from the chemicals used.

Please accept my humble apologies for the state of the linen. We replace damaged linen annually during the first week of December in preparation for season.

Hope you have had a pleasant festive season and I wish you well for the year ahead.


Regards



Shaun Lawrence

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