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Palm House Luxury Guest House
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Reviews (88)
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All reviewspool housenewlands stadiumclean and spacious roomscape townlounge areaexcellent locationcottagegilbertaccommodationprivacysuburbcomfort
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33 - 38 of 88 reviews
Reviewed 2 March 2015

A very warm welcome ,and helpful staff........A map was printed out for us with directions to the nearest shopping centre. Room 5 was spacious and looked out over the front garden and drive.Two of the handles on the chest of drawers fell off and the hook from the bathroom door had broken off and found in a drawer!The bathroom needed up dating ,limited space for putting personal belongings and no face flannels or bathrobes.In spite of these comments ,we enjoyed our visit but a little bit of updating would have made it much better


  • Stayed: February 2015, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmHouse, General Manager at Palm House Luxury Guest House, responded to this reviewResponded 5 March 2015

Dear David B,


Thank you for your review.

I am pleased you had a pleasant stay with us.

Keep well.

Shaun Lawrence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2015

Generally good but feel it has gone down a bit since our last visit in 2009. The whole place is looking a little tired and is need of some maintenance. The mosquitoes were bad in our room. We felt the staff were disinterested in doing any work - for example we had to go looking for the waitress for breakfast, my husband went into the kitchen most mornings in search of someone to do our breakfast and the one morning it took so long our son left without having his. We also had to lay our own table outside in the morning, plus we opened and closed the gate a lot as no one was around.

  • Stayed: February 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank lynnec413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmHouse, General Manager at Palm House Luxury Guest House, responded to this reviewResponded 11 February 2015

Dear Lynnec413,


Thank you for your review.

I apologize that you feel the service standard has dropped since your last visit.

We take all reviews seriously whether they be positive or negative.

Your comments have been noted and they will be addressed.

Sincerely

Shaun Lawrence

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2015

Was absolutely great since it was wonderful estate, super
general manager who helped with restaurants etc
wonderful balcony with view, and garden , it was quite and the
trip downtown was just 10-15 min





  • Stayed: December 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gabriele867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmHouse, General Manager at Palm House Luxury Guest House, responded to this reviewResponded 5 January 2015

Dear Gabriele867,

Thank you for your review.

I am delighted to hear that you had a memorable stay with us especially that you were celebrating your wedding anniversary in South Africa.

I wish you and your family a FANTASTIC 2015!

See you all soon


Shaun Lawrence
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2015

We were received very well on arrival. The receptionist was very friendly and helpful. We were checked in properly and everything was thoroughly explained as was the case over the phone when the booking was done. The surrounding area is quite pleasant and the guest house is very neat both outside and inside. The rooms are very neat and up to expectation. The pool was also very clean. The breakfast was also devine with a variety to choose from. The kitchen staff was also quite polite and helpful so was the security officials. Regards, Mmane Kobue

  • Stayed: December 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mmanek2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmHouse, General Manager at Palm House Luxury Guest House, responded to this reviewResponded 5 January 2015

Dear Mr Kobue,


Thank you for taking the time to compile a positive review.

At Palm House we strive for service excellence and I am please you were well taken care of.

I wish you well for the year ahead and hope to see you all soon.

Regards


Shaun Lawrence
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2015

Really not much to recommend the Palm House, unless September is not the best choice and may improve in the season. Facilities nothing like the advertising, practically a one man band from arrival at the gates through to leaving somewhat disappointed for the first time after many previous visits to South Africa.

Room Tip: No opportunity to see other rooms or suites.
  • Stayed: September 2014, travelled solo
    • Service
1  Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmHouse, General Manager at Palm House Luxury Guest House, responded to this reviewResponded 2 January 2015

Dear David E,

Thank you for your review.

I apologize that we did not meet and exceed your high expectations and wish you well for the year ahead.


Regards


Shaun Lawrence
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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