As an events manager who books venues for wine clubs I wondered in today to have a coffee and check out the new willow creek for potential bookings. The person at the front desk showed us to our seat outside but before we sat down my husband said excitedly to have a look at a terrace close to the outside eating area as the view was amazing. We wondered over only to have the front desk person run after us calling out that we are not allowed in that area, its for hotel guests only. Her manner so was rude one would have thought we had stolen something from the restaurant!! We felt humiliated as everyone looked from the restaurant. She event escorted us out the side gate that was roped off. We felt like a couple of naughty school kids caught smoking!! Ridiculous. We didn't see the sign when we went in so we are very sorry for that Willow creek but maybe hire people who have bit more diplomacy to their manner. This girl doesn't do you any favours and suffice to say you wont be getting any wine bookings from me in the future.
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