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“Not impressed” 3 of 5 bubbles
Review of QT Canberra

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QT Canberra
Ranked #14 of 58 Hotels in Canberra
Certificate of Excellence
Sydney, Australia
1 review
“Not impressed”
3 of 5 bubbles Reviewed 19 May 2012

Wobbly tap in bathroom. Room service poor - shampoo not replaced, cups rinsed out, still leaving coffee marks, tea bags not renewed. The room keys needed to be reprogrammed four times during our stay although we were assured each time that "this time" it will take us through to the end of our three night stay. The worst thing was that on the last day there was no hot water. Good things - comfy beds and.... um.... that's it really. Not good value for money.

  • Stayed May 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sweetadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonGoode, General Manager at QT Canberra, responded to this review, 3 June 2012
I am very sorry you experienced the discomfort and inconvenience of our the hot water system failure overnight on the weekend of your visit .
I would like you to accept my sincerest apologies .
Both boilers failed ( one was the back up and the alarm did not sound to the front desk team) Being what appears to have been a technical fault in the early hours on Sunday Morning many of our guests awoke to the same situation. We went to a lot of effort to contact as many of our guests that information would allow us to ,either offering a return stay with our complements ,or should a return visit not be a realistic option we refunded that nights accomodation.
I trust we were able top contact you accordingly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,105 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (296)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
158 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 19 May 2012 via mobile

Stay over on a Thursday night. The place was humming and singing with people in Canberra for a choir convention. Dinner in the main restaurant was pleasant and the food very well prepared. Service was friendly and efficient. The bar is also a good place to a drink with colleuges and clients. A good choice of beers and wines. Decor is modern and looks new.

The standard rooms are a good size and clean. The bathroom is clean and well appointed. The shower has good water flow and gets the job done. Only comment here is the awkward placement of the bathroom door. It just gets in the way. If it was sliding or swung the other way it would have been more utility.

As a business hotel, the absence of free Wi-Fi in the lobby or rooms is ancient history. Can't work out how it costs $30 per day for broadband Internet via a blue cable. Hard to justify as a business expense. This stop me from using the service and sticking to my 3G iPad, which is a limited way for working with reports.

Heating in the room was difficult to to operate or may be I am not smart enough. Ended up having a cold night. A simpler and user friendly system would be better. Especially when this is not a inexpensive stay. Nevertheless less the bed was very comfortable.

As for costs, I think it was on the high side for what you get. The total cost was $364 for one night. $259 for the standard room. $71 for two course dinner. $29 on breakfast (full buffet, no cafe coffee) and the rest on credit card fees. Suggest you try behind the hotel in Marcus Clarke Street for a better deal on a meal. Did not try, but it looked busy and less pricey.

Overall, it was acceptable and a good place to stay and eat but on the touch pricier end of the spectrum.

Stayed May 2012, travelled on business
Helpful?
1 Thank JohnP99n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonGoode, General Manager at QT Canberra, responded to this review, 3 June 2012
Your stay coincided with the "Sweet Adeline " acapella choral event ,with visitors from all states visiting Canberra.The frosty mornings at this time of the year were met with the delightful harmonouus voices practicing in diferent areas of the hotel bringing many warm smiles to our other guests.
Thank you for also bringing to my attention the areas you found us wanting .Having just completed our refurbishment program last month ,the observations from our guests is always welcome .
I am at a loss as to how you were given the impression that we charge for wifi in the public areas of the hotel. This service is accessable to all guest and patrons via logging our access code number, available from the front desk. I am also pleased to advise the by the end of June all 205 guest rooms and suites will also have access to wi fi at a modest fee.
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Sydney Australia
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 17 May 2012

We stayed at Rydges Lakeside Canberra 12th May to 16th May. We have never stayed in a Rydges before and this place has just been renovated. About 6 million dollars was spent but maybe they should have spent 10 % more. Don’t get me wrong it looks good, but attention to detail did not happen on the 11th Floor. I would like to see this room in 5 years to see how it holds up. The curtains are a fraction to short, the tap in bathroom not straight, paint job a bit cheap flaking off and outside the lines, a crooked power point. One of my irritations, is dirty remote controls, see image. There was no bottle opener and we did ask for one from the mini bar person, but it never arrived. The water pressure was not good (very low) and there was no safe. On the positive side which are many the TV was really easy to hook up to the laptop. It was bare feet clean (able to walk around without socks on) with wonderful beds. I did not have a dream in the Rydges “Dream bed”, but did have three great night sleep. We did not hear any external noise, a great shower head, trendy bathroom even though it is a bit cramped, and lacking space and storage. Overall Rydges is great value for the dollars. The view from the 11th floor was great, one of the best views we have had in Canberra. We will be staying here again and I am looking forward to seeing what the renovation will look like in a few years’ time.

Room Tip: Higher floor
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about QT Canberra

Property: QT Canberra
Address: 1 London Cct, Canberra 2601, Australia
Region: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Canberra
#10 Romantic Hotel in Canberra
#14 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — QT Canberra 4.5*
Number of rooms: 205
Official Description (provided by the hotel):
QT Canberra sits within the iconic Lakeside hotel that has been the scene of many a handshake deal and long lunch. In the great tradition of Australian politics we do business with a wink and a nod and know that after a gruelling day of question time (from the kids or the leader of the opposition) you need a place to put your feet up an a soft bed to fall into. Our 205 guest suites are kitted out with designer decor and all the business savvy mod cons we know you need to get the job done. Expect a seamless technology offering and a team geared to assist you with any left-field requests. ... more   less 
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Also Known As:
Rydges Lakeside Canberra Hotel Canberra
Rydges Lakeside Hotel Canberra
Canberra Rydges Lakeside Hotel

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