We have been staying at The Brassey for many, many years for weekend trips from Sydney. My husband booked the hotel this time so we could visit for the Enlighten Festival. It would be good if the staff were also a bit enlightened as to the fact that the customer might appreciate an apology when things go wrong. When we arrived we were advised that we had no booking. We were shown the guest list. Our names were definitely not on the list. After quite some time the young receptionist found us booked for the same date in 2022 instead of 2012. How the computer could have accepted this is beyond my understanding. No apology, even if it wasn't the same person who had taken the booking. My husband was quite stressed about this. We were then given a room number ( luckily they had a spare). The saga continued when we opened the door to the room number given to find it occupied! Luckily the occupants weren't at that moment in the room! Despite all this, no little gesture of compensation. A real shame, as we will not stay there again. Otherwise the hotel, although we considered it overpriced, as all Australian hotels seem to be compared with European ones, is not bad as far as location, breakfast and rooms go. There is no service to speak of. You certainly won't feel special here.
- Official Description (provided by the hotel):
- Located on the footsteps of the Parliamentary Triangle, the Brassey Hotel is set on two and a half acres of manicured gardens and lawns. This 1920’s hotel has old world charm with all the comforts of a quality property, with a range of accommodation options. Each room offers complimentary WiFi, reverse air-conditioning, writing desk and Foxtel. Positioned within one of Canberra’s most prestigious suburbs of Barton, you will be a short stroll from all the iconic attractions including Parliament House, the National Gallery of Australia, the National Library, Old Parliament House and Lake Burley Griffin. The Brassey Hotel is metres from the Realm Precinct which allows guests to partake in all of the amenities afforded by the 5 Star Hotel Realm. The Precinct offers a range of dining options, including French restaurant Buvette Bistro & Wine Bar, the casual Ostani Lounge, Bar & Restaurant, chef-hatted Japanese restaurant LiloTang, Cantonese fine-dining restaurant, The Chairman & Yip, and casual cafes Maple + Clove and Ritual, as well as a gym, spa, indoor pool, hairdresser and conferencing facilities, all with complimentary Wi-FI. The precinct also offers a state-of-the-art gym and day spa, opened in 2017. Hale Gym + Spa has the latest Technogym equipment and casual yoga, Pilates, spin and boxing classes. Hale Spa is Canberra's latest wellness destination, offering a sanctuary for the body and mind. ... more less
- Reservation Options:
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- Also Known As:
- Brassey Of Canberra Hotel Canberra
- Brassey Hotel Canberra
- Brassey Canberra