My experience with YHA Sydney Harbour The Rocks was just awful. The process of booking a room was so incredible difficult and irritating. I started emailing this hostel on the 31 May inquiring about specific dates that I wanted to stay with them and specifying which type of room I wanted. They got back to me saying the room was available and asked me to email them my credit card details which isn't a safe thing to do and the bank recommends that you shouldn't email credit card details. She didn't tell me that the rooms are booking fast and without giving them my details then and there the room can't be held. I then emailed her again on the 2nd of June asking about what the different rooms offer (in terms of bathrooms). Still she didn't tell me the room I was inquiring about was taken, so obviously I thought there was still a vacancy. On the 2nd of June I also mentioned my concern about her request to email all my credit card details and I asked if I could call her up and give them to her. Then, straight after that, still on the 2nd of June I confirm which room I was interested in and the dates (this hadn't changed since my 1st email on the 31st May. Then I get an email from a different person saying there wasn't any rooms left except on for an increased priced of $172!!! Thats crazy, how can a person in the process of booking suddenly miss out? When I queried this I received a rude email saying without emailing my credit card details in the first instance they will book your room without letting you know (perhaps a way to get you to pay more?). In this same email they confused which dates I was staying, making a remark that it was only 1 night and said we can offer your room back to you now but we will upgrade another customer to do so. After this treatment shouldn't it be me who gets the upgrade? So strange. So I try and call 'Debbie' to sort it out. I get another staff member show says I can't talk to her as she is busy, I ask her to call me back in New Zealand and the staff member tells me it is YHA's policy to not call back international guest as it costs them too much! (but I just called them?) So annoyed and irritated by this bad service!
- Official Description (provided by the hotel):
- The only backpacker hostel in Sydney's historic harbourside Rocks precinct! Explore Sydney's colonial history, walk to all the city's major sites whilst staying in the heart of the city. Multi-share and double/twin accommodation, all with en-suites and many with Harbour and Opera House views. Plus free Wi-Fi hotspot (Premium Wi-Fi Plus also available). The place to make the most of your visit to Sydney! ... more less
- Reservation Options:
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- Also Known As:
- Sydney Harbour Yha Hotel Sydney