We have stayed here several times and whilst the hotels position and overall ambiance is great the lift wait times are terrible. Only 3 out of 5 lifts working and we have found this problem every time we stay. All guests we came across were of the same opinion.
We had an enjoyable four night/five day stay at the Marriott Circular Quay. The professionalism and customer service provided by all staff that we encountered were first class. We had a room on a high floor with a superb view of Sydney Harbor and the Opera House. The hotel is centrally located and within easy walking distance to great restaurants, the ferry wharf's, the Opera House, and the original city center: The Rocks. The concierge team were exceptional providing pre-arrival tour and dining suggestions and bookings. The Executive Lounge was one of the best that I have ever encountered, with well-stocked beverage and food options, and opening hours from 6 AM to midnight during the week. The Lounge staff were friendly, attentive, and very professional in dealing with any and all guest inquiries. Our room was attractive and well appointed, with a very comfortable bed, a large bathroom with a great shower and top of the line
toiletries. The electrical outlets were plentiful and accommodated phones, computers, and IPADS. The hotel has a nice selection of bars & restaurants with a wide variety of food offerings and late dining options. The Custom House Bar is a great locals gathering place with a wide selection of beers and wines, and pub-type food offerings. Used the Marriott Mobile App for check-in the day before from NZ. The room was ready upon our arrival, and the only slight confusion at check-in was the location of the room keys: Concierge desk as opposed to Reception. Departure was easy and accomplished via my mobile phone. The public areas of the hotel are very attractive and appealing, and well maintained. Overall, an exceptional hotel in one of the best cities in the world. Upon return, this hotel would be first on my list of places to stay while visiting Sydney.
I've come back for the 3rd stay! That should say it all. It isn't inexpensive but it is worth it. The service is excellent as well as the location. If you get the opera house/harbour view then you will know that it is as good as it gets.
It was a very enjoyable stay. The hotel is located super-close to Circular Quay and within a walking distance to the main Sydney attractions. Check-in was quick and Daniel from reception was welcoming, professional and very efficient. I appreciated an upgrade very much and my room was with an amazing view, very clean and spacious enough. Breakfast was delicious with a great selection of food. Thank you for making my stay special.
P.S. As it was previously mentioned in other reviews, it was very frustrating and unacceptable to wait 10-15 mins for a lift. I think it was a serious disadvantage and the management should consider fixing all lifts as soon as possible without asking the reception staff to tell the guests that it is ok to wait 10 minutes for a lift. Well, it is not.
This hotel is truly a gem. My wife and I are never disappointed at any Marriott. The room is fresh and modern with a fantastic view. Convenient for breakfast, lunch and dinner on site. Good exercise room. Within easy walking of circular quay and cruise port. This stay is something special. Staff was extremely helpful. You must stay here in Sydney to experience the wharf.
Arrived at hotel early in the morning but was able to check in immediately. Staff member at check in was very polite, friendly and helpful. Room was clean, comfortable and quiet. Hotel was a short walk from many attractions such as the Opera House and Harbour Bridge. The hotel was also a short walk away from the station which was very handy for getting to and from the airport.
