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“One word FABULOUS”

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Pullman Quay Grand Sydney Harbour
Ranked #12 of 176 Hotels in Sydney
Certificate of Excellence
Melbourne, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“One word FABULOUS”
Reviewed 5 April 2012

Agree with 'melwollongong' location, location! This is just the most fabulous place to stay. We came to meet friends arriving by ship at Circ Quay and had the joy of watching their ship berth at the overseas terminal from our balcony. That was just to begin with.
The suite was wonderful every amenity one could wish for plus lots of room. This together with a well equipped gym and good size swimming pool.
The location so near to Sydney's main attractions is amazing.
and the staff - went out of their way to be helpful.
Such a great experience we are returning in about two week's time - this time for 10 days - last visit, just four days, was not long enough.

Room Tip: Decide whether you seek a Harbour or Gardens view - either way it will be superb.
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  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
Thank estelle80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,385 reviews from our community

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Traveller tips help you choose the right room.   Room tips (424)
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English first
Wollongong
Level Contributor
122 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 31 March 2012

Location, location! Great views of the harbour bridge. Shopping and restaurants on your doorstep. Room was spacious and well equipped. Breakfast was great quality with nice views.

Room Tip: Request rooms on the Opera House side of the building which have better views.
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  • Stayed March 2012, travelled with friends
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Helpful?
Thank melwollongong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor Harbor, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 March 2012

We stayed at the Grand Quay apartments in March 2012. Room 608. I had great expectations for our visit, however, I was a tad disappointed. The reception area is really basic, however, the staff were very pleasant at all times. At a cost of $1338 for two nights, definitely this apartment is not good value for money unless you need a kitchen and a laundry. The view of the harbour bridge is really lovely and it is interesting to watch the coming and goings of the Sydney Ferries at the terminal at Circular Quay. However its proximity to the Circular Quay railway station means that you get to hear the trains coming at going and at night, this didn’t charm me. The décor of the rooms was a bit dated however and lacked the wow factor. The pool area is nothing like it is portrayed in the photos and is a small pool and tiny gym with very little equipment. The Eco bar was so noisy with a DJ at night that we couldn’t have a conversation so moved to the foyer. Eco bar hosts the breakfast in the morning and again this wasn’t much to write home about. On the first morning, the repair man was fixing a floor to ceiling window that had come off it hinges so the room was freezing. Breakfast consisted of a continental buffet and hot food needs to be ordered separately. On both mornings the food was cold so overall a really disappointing breakfast and not what you would expect in 5 star accommodation. Overall, the apartment complex lacks soul and the wow factor and given there are so many other really good places to stay in Sydney, that also have a view of the harbour, I would not stay here again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank swimminglyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belinda P, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 29 March 2012
Thank you for taking the time to share your experience at Quay Grand Sydney. I am disappointed to hear that your experience did not meet your expectations.

At Quay Grand, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the issues and prevent future occurrence.

I hope that you will accept my apology as your experience is not indicative of the usual high standard at our hotel.

Sincerely
Belinda

Sincerely,

Belinda Paterson
General Manager
Quay Grand Suites Sydney
9256 4000
belinda_paterson@mirvac.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 March 2012

this hotel is not too bad,,, infact it is just fab,,, loved staying here,,, had a nice large suite,,, overlooking the bridge,,, good view,, had a nice romantic candle light dinner on the balcony with a bottle of don perion,, the girl was great,, the room was great,,, the food was great,,, what more can a guy ask for....

stayed for 4 nights,,, nice little getaway.... i wish i could do it again....

will definately be back when i find the right girl to bring...

Room Tip: take the wifey not the girlfriend.... or if you take the girlfriend make sure the wifey dont find ou...
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 March 2012

Will definitely stay here again. Our room was effectively a 1 bed apartment complete with kitchen which included a washing machine and a drier. Absolutely fab room with a great view of the bridge. Staff were extremely helpful and efficient. We had a slight problem with the bathroom but we were compensated for that as a matter of course.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank BJS55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
82 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 10 March 2012

We stayed in Suite 608 for three nights in early February. This modern, clean, one bedroom suite has a large living room, large bedroom, kitchen, laundry room with washer and dryer,nice balcony, and a great view of the perpetually busy harbor. It is at the city end of the hotel; the view from rooms farther north might be even better.There is tons of storage space and closets. Service exceptionally cheerful and good. An entrance to the lovely Botanic Garden is just across the street from the front door. We've stayed at many, many top hotels around the world and this is one of the best ever for size, quality, service, and location.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 March 2012

I stayed here for 7 nights in mid-February and my experience was outstanding. The service was excellent - all of the front desk staff was always willing to help, answer questions, look up stuff online, order room service for me, and always with a friendly attitude. At check-in, I asked if I could "make a deal" on the Internet service charges since I was staying for a whole week, and was given the weekly WiFi package for free! I really appreciated this gesture since I was so far away from home and wanted to be able to stay in touch each day. (Plus, I had already paid a small fortune for my weekly stay!)

The 1BDR suite was huge - I estimate close to 900 sqft. The $1,000+ I saved on booking a Garden View suite instead of Harbour View for the week I was glad to have saved since Sydney is so very expensive. The Garden View suite had nice views and it was very quiet. Maybe if I only stayed a couple of nights I would have sprung for Harbour View, however there are many cafes/benches outside of the hotel and a bar and restaurant within the hotel where you can enjoy the views at any time. Also, the pool area has a sitting area on an upper deck that overlooks the harbour as well. I was on the 7th floor, suite 709, a corner room. No earplugs needed at any time. The suite was very clean and the bed super comfortable. I used the in-suite washer/dryer twice and was grateful to have that amenity. I ordered room service on three different occasions and the food was very good and I never waited more than 15 minutes for delivery. The tap water tasted fine, so I kept refilling a couple of bottles to store in the fridge rather than buying bottled water (for $3-$4 a pop).

The location, on the east side of Circular Quay, couldn't be better. Most of the activities I did involved taking ferries, and the wharf is just steps outside of the door of the hotel. I also enjoyed daily early morning walks around the Opera House, harbour area, and the Royal Botanical gardens. Lots of walkers/joggers out at sunrise, but no crowds so a great way to enjoy the views and see the Opera House up close (good exercise going up and down those steps, too). Also, only a 10-minute walk to The Rocks area, with good restaurants. Within a 5-minute walk are a Starbucks, convenience stores, fast food, and a few bars/restaurants if desired. I ate breakfast daily at a place called City Extra which was reasonably priced for Sydney (avg of $13 for breakfast) and was less than a 5 minute walk from the hotel, and offered outdoor seating with harbour views.

I would highly recommend this hotel if you can afford it and if you are staying for an extended period. It is more comfortable to have an entire suite to relax in, rather than a cramped hotel room. If you sign up for the Mirvac Hotels e-mailing list, you can get good promotions (like 4th night free, or discounted rates).

Room Tip: Corner rooms are slightly larger
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  • Stayed February 2012, travelled solo
    • Value
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Helpful?
5 Thank phoenixjewel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Quay Grand Sydney Harbour

Property: Pullman Quay Grand Sydney Harbour
Address: 61 Macquarie Street | East Circular Quay, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Sydney
#3 Family Hotel in Sydney
#12 Luxury Hotel in Sydney
#12 Business Hotel in Sydney
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Quay Grand Sydney Harbour 5*
Number of rooms: 68
Official Description (provided by the hotel):
5-Star apartment hotel located at the edge of East Circular Quay boasting stunning Sydney Harbour views. This luxurious and boutique hotel features spacious 1 and 2 bedroom suites, Sydney's best Bar by far ECQ, a newly refurbished restaurant on the mezzanine level of the hotel Q Dining, 3 versatile function rooms and superb hotel reacreation facilities. ... more   less 
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Also Known As:
Quay Grand Suites Sydney Hotel Sydney
Quay Grand Hotel Sydney

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