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“Fantastic hotel !”

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Radisson Blu Plaza Hotel Sydney
Ranked #10 of 180 Hotels in Sydney
Certificate of Excellence
GreenLeadersSilver level
Reviewed 1 April 2012

We found a great deal on this hotel and decided to try our first Radisson on our Australian trip. We arrived early in the morning, but we had corresponded via email with the hotel and requested (if possible) early check-in. When we arrived we were checked in immediately because our rood was ready.

The staff here is exeptional, very helpful, friendly and courteous (something we did not always find in Sydney). We had done too much shopping so we decided to ship some of it back on the last day via FedEx (it was the christmas holiday so all the Australian Post offices were closed for an extended period of time). We filled all the paperwork, packed out items and left them in the capable hands of the concierge, who arranged for the pickup after we left and we received them at home a couple of days after our arrival.

One night we took out two bottles of beer out of the fridge minibar and placed them in the other non refrigerated section of the minibar in order to have room for our bottle of water for the next day. Next evening we noticed the beers were entirely gone from the room and did not think anything of it. Upon checkout there was a hefty charge for two beers, so we explained what happened and the charges were taken out.

We ordered room service one very late night, which was speedy and fairly tasty.

We had breakfast every morning at the hotel. You had a choice of a-la-carte, continental breakfast or the full buffet breakfast. We switched back and forth between the three choices on different mornings. The staff here was touch and go. Some mornings they were super friendly and efficient, and other mornings a different shift was rude, slow and made mistakes.
One particular morning we waited about 40 minutes for our sunny side up eggs, and when they came the toast was cold and basically not even toasted. we asked then to toast it again, and with a roll of the eye they took it away and brough it back 5 minutes later a little more brown. Some of the staff here definitely needs re-training!

The rooms was large, had a balcony (however no view) and was very clean. The location is pretty central and we walked everywhere from our hotel.

  • Stayed: December 2011, travelled as a couple
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1  Thank Astrobeemer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,055 - 4,061 of 4,828 reviews

Reviewed 31 March 2012

We arrived early at 8.30am to be greeted by very friendly and helpful staff. We were not expecting our room to be ready but to our delight it was. Our room was very spacious with everything you would need from tea/coffee to an ironing board. Bathroom was also very large. The location is perfect, only a 10 minute walk to the Opera House & Bridge. No problems sleeping as it was quiet & very comfortable.

  • Stayed: March 2012
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1  Thank BJKendall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

Apparently a bit of money has been spent upgrading this place over the years. It is hard to say this shows in the rooms and decor.

Had the misfortune to stay on level one, with small window and 'view' of dark and fairly industrial looking space. The room itself was extremely small and furniture recycled and does nit fit current alignment. Eg tv cabinet half across bathroom door and disturbingly open back to fridge and wiring which is a safety risk with proximity to wet area. Other annoyances were standing height desk built in underneath and midget size chair to fit. Completely useless for the business traveller.

The breakfast was standard fair, not particularly well done. Large bottle of water in room (complimentary at others of this rating) was eight bucks.

Staff were generally good although more often than not you felt like you were interupting a conversation to their annoyance.

Gym and pool are small but nicely finished given the space.

Great location to business district and Harbour.

Room Tip: Lower levels are dark and dreary.
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  • Stayed: March 2012, travelled on business
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2  Thank Mlear11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radiss0nBluH0tel, General Manager at Radisson Blu Plaza Hotel Sydney, responded to this reviewResponded 3 April 2012

Dear Mlear 11,

Thank you for providing valuable feedback regarding your recent stay at the Radisson Blu Hotel Sydney.

I note your comments regarding the appearance of the rooms and the décor. The Hotel’s lobby and restaurant underwent a refurbishment in 2010, however we do have a program in place that ensures that our highly used rooms are in perfect condition.

I was also concerned to learn of your dissatisfaction regarding your room allocation. As the Hotel is a heritage listed building, the size and layout of rooms varies. I have however asked the Front Office Manager to ensure his staff are re-confirming room preferences upon arrival with our guests. In relation to our desks and chairs, the chairs are adjustable so that it can suit all our guests.

Further to this I was disappointed to learn that some of our staff members were not attentive and welcoming. Be assured I have discussed your comments with the Front Office Manager and have asked that he reiterate to his team the importance of displaying a friendly and helpful 'Yes I Can' attitude at all times. As comments regarding our staff are highly regarded, this area will continue to be monitored closely to make certain this is not an issue going forward. I apologise for any inconvenience caused during your stay.

On behalf of the team I hope to have the opportunity to welcome you back to the Hotel when you next travel to Sydney.

Sincerely,

Peter Tudehope
General Manager
Radisson Blu Hotel Sydney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2012

We stayed for 4 nights after getting a special offer through Wotif that reduced the rate to $260 per night. Fantastic.
The location really is excellent and is close to the train to the airport, Circular Quay, shopping precincts, Exhibition centre and Darling harbour etc.
The room was functional and comfortable and really not worthy of special mention.
The bathroom was on the other hand one of the best I've seen. The layout, attention to detail and use of space was excellent.
Definitely a place to consider when staying in Sydney.

  • Stayed: March 2012, travelled as a couple
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Thank willstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

Sadly we only got the opportunity to stay for one night. Have been lucky enough to stay in some lovely hotels around the world over the years, and this has to be one of the best. We got an amazing deal through Booking.com. Our room was beautifully furnished and equiped. Hotel was quiet at night. We took advantage of the dinner special at Bistro fax. $35 for two courses and a glass of wine. Awesome value, superb food, and a lovely setting and atmosphere. What more do you want? Every aspect of the evening was perfect. After a wonderful nights sleep in an extremely comfortable bed we went for breakfast. Wow!!! Great selection and wonderful quality. The location of the hotel is great too being very close to Circular Quay. I would recommend this hotel in a heartbeat. Would love to stay here again.

Room Tip: One guest told us at breakfast that she was on a lower level and she found the buses a bit noisy. Mi...
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  • Stayed: March 2012, travelled as a couple
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Thank AlliFielding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

We stayed here for a weekend because my partner stays here for work as it is right across the road from her office. She has been staying there just about every week since the beginning of the year so you'd think they would have given us a nice room when we checked in but instead we got a room with a big wall and a tiny window.
In fact just about every time she goes down she get put in a below average room and has to go back down and ask them to change. Very annoying and shows no appreciation for loyal customers.
Poor customer service.

  • Stayed: January 2012, travelled as a couple
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1  Thank Konigv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radiss0nBluH0tel, General Manager at Radisson Blu Plaza Hotel Sydney, responded to this reviewResponded 3 April 2012

Dear Konigv,

Thank you for taking the time to provide valuable feedback regarding your stay at the Hotel in January.

I was disappointed to learn that although your partner is a regular guest of the Hotel, you were not looked after during your stay and that she has not been allocated nice rooms in the past. It is unacceptable that she has not been recognised as a regular guest and I have asked the Front Office Manager to carry out further training with his team regarding the importance of guest recognition and confirming room preferences upon arrival to ensure this is not an issue going forward. I sincerely apologise for the disappointment this has been causing and I would be pleased to offer you and your partner an upgrade for a future stay. Please contact our reservations team on res.sydplaza@radisson.com in order to arrange this.

I look forward to welcoming you and your partner back to the Hotel when you next travel to Sydney.

Sincerely,

Peter Tudehope
General Manager
Radisson Blu Hotel Sydney

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Reviewed 27 March 2012

to this lovely hotel.
We spent a couple of nights for a girls weekend staying in a premier room which had a couple of very, very comfortable double beds. No view to speak of but that wasn't an issue for us as we only visited the room to sleep and a very nice sleep was had.
Shower water pressure was amazing and the linen and towels were great.
Service couldn't be faulted and a couple of night caps were enjoyed in the fantastic lounge area whilst listening to a very talented Joe Cocker type entertainer at the baby grand piano. Royland was our waiter here and his great service added to our enjoyment.
We will have no trouble deciding on accommodation for our next Sydney trip.
Loved the Radisson.

  • Stayed: March 2012, travelled with friends
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1  Thank Yickadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Blu Plaza Hotel Sydney

Address: 27 O'Connell St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Sydney
#5 Spa Hotel in Sydney
#6 Romantic Hotel in Sydney
#6 Business Hotel in Sydney
#9 Family Hotel in Sydney
#10 Luxury Hotel in Sydney
Price Range: $221 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Plaza Hotel Sydney 5*
Number of rooms: 364
Official Description (provided by the hotel):
Radisson Blu Plaza Hotel Sydney is an intimate, boutique style, five-star hotel housed within a stunning heritage-listed building and located in the heart of Sydney. The hotel features 364 stylish guest rooms, eight meeting rooms including two with natural light, The Fax Bar, a Health Club and complimentary internet access. ... more   less 
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Also Known As:
Radisson Sydney
Sydney Radisson

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