We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Great for a family.” 5 of 5 bubbles
Review of The York by Swiss-Belhotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
The York by Swiss-Belhotel
Ranked #36 of 179 Hotels in Sydney
Certificate of Excellence
Melbourne, Australia
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great for a family.”
5 of 5 bubbles Reviewed 19 February 2012

We've just returned home from a quick 3 night trip to Sydney to climb the Harbour Bridge. I had been monitoring Trip Advisor religiously, and worried because of some of the reivews. They were either glowing, or really terrible. After staying at The York, I assume that the apartments are all privately owned, and some may be better than others. Ours certainly exceeded our expectations.

We stayed in a deluxe executive suite on the 22nd floor. The main reason we decided to stay here was because, with 2 teenage boys, most hotels would offer 2 queen beds in a room (they don't want to share a bed!), or interconnecting rooms (double the price). A serviced apartment was certainly a better move.

We entered the apartment and straight ahead was the living room, to the left was a bedroom for the boys, and to the right (down a short hall) was the master bedroom. The master bedroom had a large ensuite next to it, with a double sink, bath, shower and loo. Next to that was a laundry with washing machine and dryer. Other reviews have said appliances were noisy, however this was not the case in this particular room.

Walking forward from the front door, you pass the 2nd bathroom on the right, and walk into the main living area. It has a full kitchen with appliances (toaster, saucepans etc). A large L shaped couch with TV. To the right of the living room is a rectangle table with 6 chairs. A little further to the right, behind sliding doors, is an office with desk, chair and couch.

The kids room had its own veranda with table and 4 chairs, where we had breaky! The living room had a veranda with a table and 2 chairs. We had a lovely view of Lavender Bay. There were certainly buildings in the way, but, hey, it's the city. At night it was lovely.

Friday afternoon we walked to Darling Harbour and had lunch, then that night we walked down to the bridge and did the climb. Saturday, we walked down to the market at the Rocks and then to Circular Quay to catch a ferry to Pyrmont, the monorail around and walked back to the unit. It was a great location and gave us the opportunity to visit many sites without need for a car.

After each trip out, we enjoyed a swim in the beautiful pool on the 6th floor, and soaked in the spa. There was also a sauna and gym.

We would recommend this apartment to friends and family, but perhaps suggest they stay in that particular unit or at least book the deluxe executive. I believe the executive all face the front of the building.

On the down side...I would be careful with little kids. The verandas do have pot plants and chairs. You can lock the sliding doors, but there are not locks up high, so you would need to be vigilant. Again, this was in this particular unit, others may be different.

Room Tip: We stayed on the 22nd floor and had no problems with the traffic noise. Closing the glass sliding d...
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MattandCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Guest Relations Manager at The York by Swiss-Belhotel, responded to this review, 20 February 2012
Thank you for your detailed review of The York by Swiss-Belhotel. We appreciate your positive comments, and have certainly taken onboard your suggestions for improvement.
We are pleased that you enjoyed your stay with us and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

870 reviews from our community

Traveller rating
    328
    387
    99
    37
    19
See reviews for
242
310
41
104
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Perth
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 16 February 2012

I stayed here in a 2 bedroom, 2 bathroom apartment with 2 girlfriends start of feb (2012) for 4 nights.I found it to be fairly big and the bathrooms were nice. the main bedroom was very big and the 2nd was abit small but you're only really in there for sleeping so that was fine. Lounge room had room to move and the kitchen wasnt tiny either. It had everything you need and we got our rooms service everyday with new towles. didnt get any new shampoo etc in our stay just what was there when we go there. I'm sure you could ask for more if you needed it.everything seem pretty clean, also had a big balcony.
At night i found it to be abit noisy with all the cars, we were on the 15th floor so im sure the higher you are the less it would be. it wasnt to bad, im just a light sleeper. Which it never once woke me up just getting to sleep. that was only the first night so could of been still working on Perth time.
The location was great, could walk to most things. the place it self, i was pretty happy with and would stay here again.

  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank goingawayy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Guest Relations Manager at The York by Swiss-Belhotel, responded to this review, 20 February 2012
Thank you for taking the time to share feedback regarding your recent stay at The York by Swiss-Belhotel. We are so pleased that you enjoyed your stay with us and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
5 of 5 bubbles Reviewed 14 February 2012

We stayed in this property for the 3rd time, the location is great its 10 mins to anywhere you wish to see in the CBD. Im not sure what the other review experienced however we had nothing but freindly and professional service. We had several requests and each time we were responded to efficiently. The rooms are the biggest you will find anywhere and we stay in the city on business and pleasure often. When we travel with our baby we wont stay anywhere else. The space, the kittchen and the laundry are fantastic.

The room was cleaned everyday without an issue they even accomodated our sleeping baby and returned when she was awake. Some rooms are better than others and we dont book the standard rooms, only deluxe but you get what you pay for I guess. No hesitation in recomending this hotel.

Room Tip: Book Deluxe Rooms not the standard
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blackcard2273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Guest Relations Manager at The York by Swiss-Belhotel, responded to this review, 16 February 2012
Thank you for taking the time to share feedback regarding your recent stay at The York by Swiss-Belhotel. We are so pleased that you enjoyed your stay with us and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 12 February 2012

This hotel's location is the only thing it has going for it. The interior hallways and rooms desperately need updated, but the decor was phenomenal compared to the customer service. We stayed here for several months while in Sydney on business, and (with the exception of a few) the front desk staff generally acted annoyed by the presence of customers. You would walk up and stand patiently at the counter, and they would just keep typing at the computer as if you weren't there.

On one occasion, when we returned to the hotel at about 11pm on a Saturday evening, the doors were locked, and since it was dark, we didn't immediately notice that there was a card-swipe box next to the door. There was no one at the front desk to let us in, so we knocked on the glass. The person on duty appeared, waving his arms aggressively and yelling at us to stop knocking. Once we got in, he continued to berate us in a way that was completely out of proportion to the situation. When we asked to speak with the manager, he told us that he was the manager, but he refused to give us his name. We continued to insist that he provide his name, and at this point he told us that he was going to call his friends to "come get us." Of course, nothing came of that threat, but the whole situation was completely bizarre and a little scary.

The hotel's billing system is also horribly outdated and disorganized. There were lots of mistakes in this regard during our stay, but the worst occurred upon checkout. They billed us incorrectly, and didn't discover their error until several days later. Without our authorization, they billed our account for the additional balance. Even worse, the person who entered the payment accidentally typed an additional digit, and as a result, we were charged an amount 10x more than what we owed. It took approximately one week for this charge to be removed from our card.

Room Tip: Choose a room at another hotel.
See more room tips
  • Stayed October 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, 13 February 2012
Dear Melanie B,

Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems.

Please contact the hotel on 02 9210 5000 and ask for Abbie Williams as we would like to resolve this issue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

Stayed for two nights with my husband. Our room was luxurious, comfortable bed, great location, and the service was excellent. The staff were extremely accomodating and gave us great recommendations on where to eat. The building is a two-minute walk from Wynyard Station, and about a five-minute walk from The Rocks and Circular Quay. We will definitely be staying there again next time we're in Sydney!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ash H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, 12 February 2012
Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 10 February 2012

This hotel is in an excellent location. I did so much walking in the two days I was in Sydney - didn't need to catch transport anywhere. The refurbished one bedroom apartment wasn't as new as I'd hoped for but it was clean and comfortable, albeit a little worn. Also, Sydney had had quite a lot of rain a few days before and my balcony was flooded. It was like having my own paddling pool! But overall a satisfying stay. The housekeeping staff were very friendly and efficient. The Sydney Morning Herald in the morning was a nice touch. Not a spectacular view. I stayed on the 14th floor and could see a nice old church but not the harbour bridge - only the approach to the toll gate. A good hotel in a great location.

Room Tip: Pay the extra $20 and stay in a deluxe room. I was right near the elevator and it was fine. Although...
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank katemno4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, 12 February 2012
Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Superior, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 8 February 2012

I traveled half way around the world only to be accomodated in an old, filthy smelling excuse for a room. I will never recommend such a place especially for the exorbitant price and nothing to go along with it, even had to call for soap and towels each day. Had a balcony with an air conditioning unit running continuosly so the noise and heat made sitting outside totally unacceptable!

Room Tip: Clean it up, eliminate the old and musty smell. Provide enough clean towels each day.
See more room tips
  • Stayed February 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, 9 February 2012
Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sydney hotels
Central Business District
Mantra 2 Bond Street
Mantra 2 Bond Street
#67 of 179 in Sydney
4.0 of 5 bubbles 1,797 reviews
Central Business District
Amora Hotel Jamison Sydney
Central Business District
The Grace Hotel Sydney
The Grace Hotel Sydney
#17 of 179 in Sydney
4.5 of 5 bubbles 5,045 reviews
Show Prices
Show Prices
Show Prices
The Rocks
Quay West Suites Sydney
Quay West Suites Sydney
#23 of 179 in Sydney
4.5 of 5 bubbles 1,214 reviews
Central Business District
Adina Apartment Hotel Sydney Darling Harbour
Central Business District
The Tank Stream Hotel
The Tank Stream Hotel
#44 of 179 in Sydney
4.0 of 5 bubbles 556 reviews
Show Prices
Show Prices
Show Prices

Been to The York by Swiss-Belhotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The York by Swiss-Belhotel

Property: The York by Swiss-Belhotel
Address: 5 York St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The York by Swiss-Belhotel 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
The York by Swiss-Belhotel is located in the heart of the CBD offering a combination of Studio 1 and 2 Bedroom Apartments. Each apartment offers a spacious living area, fully equipped kitchen, 1 or 2 bathrooms, laundry facilities and balconies. Most apartments have views that extend to the City SkyLine, and the Executive Apartments overlook Sydney Harbour Foreshore*.*Views are not uninterrupted ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda and HotelQuickly so you can book your The York by Swiss-Belhotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The York By Swiss-Belhotel Hotel Sydney
York Apartment Hotel
York Apartment Sydney
Apartment Hotel New York

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing