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Reviews (3,247)
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1,690
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All reviewsdarling harbourclub roomgreat locationbuffet breakfasttown hall stationshort walkroom was spaciousqueen victoria buildingan upgradean easy walkgeorge streetcentral locationopera housechinatownconciergeghafreeway
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124 - 129 of 3,247 reviews
Reviewed April 3, 2018

stayed here for 3 days prior to joining our cruise ship, staff very friendly and helpful, room spotless clean and comfortable ,food morning and evening was very good, just a 5minute walk to darling harbour, would definitely stay here again thanks

Room Tip: ask for a harbour view
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank ann f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeroen M, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 4, 2018

Dear ann f,

Many thanks for taking the time to share your review on TripAdvisor, we appreciate your valuable feedback,.

It is our aim to create a friendly atmosphere for all our guests. I was pleased to read that our staff provided great service and you loved the comfortable rooms. It’s great to hear next time you're in Sydney you will choose to stay with us and I look forward to welcoming you back.
Kind Regards
Jeroen Meijer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

Closer practically to Chinatown then to Darling Harbor, but okay location, as you have a 10 minute walk to get to DH.
Room pretty blah- pretty much a business hotel as it is near to convention centre too. Very good bellstaff and front desk staff that aimed to please. We had a special rate. Be choosy.

Stayed: March 2018, travelled as a couple
Thank jcnmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeroen M, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 3, 2018

Dear jcnmac,

Thank you for sharing your feedback on your stay with us at PARKROYAL Darling Harbour. It’s great that you found the staff at the hotel very good. Thank you for choosing to stay with us. We look forward to welcoming you back soon.

Kind Regards
Jeroen Meijer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

We recently spent 7 nights at the ParkRoyal in Sydney and we would do it again upon our next visit. The location of the hotel in Darling Harbour was perfect for our needs adjacent to the harbour and within a short walking distance to shopping and all forms of transportation. The staff were extremely accommodating and helped us organize tours of Sidney and the environs and each tour and respective guide were terrific. The rooms were large and clean. Looking forward to our return.

Room Tip: cannot comment we were on the 8th floor and away from the main thoroughfare.
  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rippedoff11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeroen M, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 3, 2018

Dear Rippedoff11,

Thank you for sharing your feedback on your stay with us at PARKROYAL Darling Harbour. It’s great that you found the hotel perfect for all your needs and that you will stay again next time you are in Sydney. Thank you for choosing to stay with us.
Kind Regards
Jeroen Meijer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

This hotel is expensive but if you snaffle it when it is on a special, it is a winner!
Location - perfect. Right next to darling harbour restaurants. Walking distance to pitt street shopping. You can also walk to circular quay or a short uber ride (approx $10). Room was spacious and clean with a comfy bed and all the necessities. We also had a pretty good view of darling harbour. We stayed for a special occasion, the staff commented on this and gave my husband a welcome treat which was a nice touch. We got upgraded to a club room which included free daily water, newspaper, 2 pieces of laundry free and 2 hrs free drinks and nibbles each night in the 'club lounge'. Breakfast was included but come saturday of the easter weekend the line was huge. We went to the other level to the club lounge as we had access but we couldnt get a coffee for 30mins :O (as they had to get it downstairs anyway). The coffee in the main breakfast area on the other days was delish - nice cappuccino (and I'm fussy with my coffee). Staff service was great. Would definitely recommend if you can get it on special.

Stayed: April 2018, travelled as a couple
Thank hkcrawf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeroen M, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 4, 2018

Dear hkcrawf,

Many thanks for taking the time to share your review on TripAdvisor, we appreciate your valuable feedback,.

It is our honour to receive such delightful feedback! It is our aim to create a warm and hospitable environment for all our guests. I was pleased to read that our staff provided great service and that you enjoyed our club rooms and benefits. It’s great to hear that you will recommend us and I look forward to welcoming you back soon.
Kind Regards
Jeroen Meijer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018

As usual, Parkroyal did not disappoint. The rooms are always nice, clean and a good size; the staff friendly and helpful. Apart from the booking experience and our last breakfast, our stay was perfect. A big plus for us is the ease of driving to the hotel, which is right near a motorway exit, and valet parking. This makes visiting Sydney easy.
A big negative was our last breakfast. As it was a holiday Saturday breakfast was extended to 10.30am, we arrived long before 1000am, however there appeared to be no extra staff and a lot of customers. We waited in a very long line for a very long time. We could see empty tables but there was not enough floor staff to clear tables and seat newcomers. We finally got to sit about 1015 only to find leftovers with nothing fresh coming out of the kitchen. I asked if more could be brought out and we started with the little bits left. No fresh food ever appeared resulting in people seated after us chasing the trolley around as the food area was cleared away just after 1030. I thought our options were slim, I felt sorry for anyone in the line behind us.

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeroen M, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 2, 2018

Dear Lisa G,

Thank you for sharing your feedback on your stay with us at PARKROYAL Darling Harbour. I do apologise for the service you received at breakfast as this is not our usual standard. Thank you for choosing to stay with us once again and we look forward to welcoming you back soon.

Kind Regards Jeroen Meijer Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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