i booked with the hotel for 5 nights and I cut short my stay. There was a promotion that says free upgrade on availability which I did not receive and that is fine. But front counter was not able to explain to me why will club facilities be sold out.
Breakfast was decent but no one came to clear the plates so we had to stacked it up and still I dun think anyone bothers if falls to the ground. I had a very friendly staff who came over and asked if I wanted coffee or tea and I was pleasantly surprised and I commented that I did not had anyone asking me the morning before. Hilarious reply from her that the first order is complimentary and she repeated 4 times. Geez, time to brush up my English.
No one bothered to set up the sofa bed till I called and no surprise there is no housekeeping and the concierge came to help. He is friendly and he helped to get an extra set of towels and toiletries etc for me.
I believe hotel is the main factor that will make or break the entire trip. In this case Parkroyal has definitely make my trip miserable.
To the management - will be a fantastic idea to clean the dust on the curtains periodically. Bathtub definitely needs a good scrub. Oh yes! a layer of dust on the toiletries box?More
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