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“Great service experience....”

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Fraser Suites Sydney
Ranked #28 of 179 Hotels in Sydney
Certificate of Excellence
Australia
Level 6 Contributor
481 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
“Great service experience....”
Reviewed 24 February 2012

Our usual hotel was booked so we tried this as a change. The first thing was the staff were great - every contact was good and they went out of their way to be helpful. Top marks for service!

The room was .... well, nice but showing signs of wear and a bit on the small side... so, compact and adequate would be a good description! The location is great and you can access the QVB via an underground quickly. The parking was easy to access and reasonable.

As a suites hotel, its a nice place to stay but we decided we prefer hotels with more services and more of a 'house' atmosphere.

  • Stayed February 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank wing6rider-Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Auckland, New Zealand
Level 4 Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 February 2012

Very modern trendy service apartment. Good size lounge and bedrooms and the bathroom was spectacular. We had a good view from the 23rd floor and we can see Darling Harbour.
Very convenient for CBD shopping and the underground train is only 5-7 mins walk.
Darling Harbour and Chinatown is about a 10 min walk.

  • Stayed January 2012, travelled with family
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thegangs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 February 2012

It's all very much like a modern crematoriam, dark curtains everywhere even at the spa. The rooms are good but the bathrooms are average (nowhere to hang your rinsed through smalls). The reception staff are distant and sullen and not that in the know about Sydney. They were also constantly looking down at their pc's and looked shocked each time we greeted them!! A great place though, next to everything and everywhere in Sydney but not a place we'd return to.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denroncollections
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai Region, China
Level 5 Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 February 2012

Very limited services at this hotel. Breakfast buffet is extremely expensive with limited choice and poor quality. Rooms are ok but beds are very soft. I asked for a wake up call as I had jet lag - didn't receive it. It was raining and the hotel had no umbrellas. Wifi - very expensive.
Overall service was indifferent. I moved half way through the stay.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank rtw99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 February 2012

If, like me, you spend countless nights in hotel rooms you will know that getting into a room that's more like someone's appartment is much nicer. This trip I was located in a Premier Deluxe on the 36th floor with views out over the harbour to the East and Darling Harbour to the West. The room had a separate lounge/kitchenette area, with washer and dryer hidden away in a cupboard. There was a study alcove with desk and plenty of space and the main bedroom was spacious with an ample sized bathroom.

What's hot? The location is great and central with access to most of the city with a 15 minute walk. There is a railway station within a 5 minutes mostly underground walk. Restaurants nearby include Chinese, Japanese, French and Spanish - pretty much anything you could want really. Coffee shops and bars are all close. Staff are generally very friendly and very helpful and it's more personal than a large hotel. The gym is very big with decent equipment and there is a GREAT lap pool and spa. The hotel and rooms are all modern and well equipped.

What's not so hot? My rate included internet which worked well but was cumbersone to connect - you had to phone concierge, who had to phone you back with a code. Why not give you that on check-in? The shower was good - but in sore need of repair, with tiles coming loose on the floor. On the weekends you may have to put up with large groups and the odd noisy room - probably because the Suites are more catering to the weekday business crowd and they are much cheaper than a hotel.

Generally sound this property gets a Very Good rating because it's far cheaper than a hotel and has bigger and more comfortable rooms. Nice staff and a good location especially if you are a tourist.

Room Tip: Premier Deluxe - corner rooms with good views. Ask for the higher floors.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank HMCinSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 February 2012

On a business trip, this was not a good place to stay. Longer term stays may be reasonable. It is like a motel with maid service in office hours only, paid for Internet not working and no free alternative, no pressing service or other amenities. The bed was so soft that you effectively are on the floor. Even after a long trip from Asia it was not a restful stay.

  • Stayed January 2012
    • Value
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Helpful?
1 Thank nhhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
Reviewed 7 February 2012

This is a hidden gem in Sydney which I will share because I'm a nice person. The view, standard of room, pool/ gym and service were fantastic! Wish I had a place like this but will keep dreaming. Some great new restaurants and bars next door too so try it :)

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fraser Suites Sydney

Property: Fraser Suites Sydney
Address: 488 Kent St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Sydney
#28 Luxury Hotel in Sydney
#30 Family Hotel in Sydney
#43 Romantic Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fraser Suites Sydney 5*
Number of rooms: 201
Official Description (provided by the hotel):
Fraser Suites Sydney ~ deluxe 5 star rated and multi-award winning serviced apartments located in Sydney's central business district and next to Darling Harbour. Accommodation ranges from studios, one bedroom suites, two bedroom suites or stunning duplex penthouses, embodied in a striking glass tower. The building is complemented by modern design elements, with decor and furnishings that evoke a sense of Manhattan style. Guests enjoy complimentary access to an inspiring leisure centre featuring a fully equipped gymnasium, spa, sauna and heated pool. Breakfast is served daily on the Mezzanine level and room service is available in the evening. Guests may stay overnight, a week or even longer, as many of our suites offer a full galley kitchen (incl stove top, oven, microwave, dishwasher, cutlery and crockery), washing machine, dryer, dining table and lounge area.Guests can immerse themselves in a kaleidoscope of shopping, cinemas, entertainment, restaurants, bars, banks, corporate headquarters, supermarkets, picturesque walks, theatres and children's activities all within walking distance from the front door. ... more   less 
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Also Known As:
Fraser Suites Sydney Hotel Sydney
Fraser Hotel Sydney
Sydney Fraser Hotel

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