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Reviewed November 4, 2015

Stayed as a couple for one week in October; room large, functional and clean, although slightly dated. There was however a constant knocking day and night of what sounded like water pipes which caused a vibration throughout the entire 6th floor; I would imagine this causes a number of requests to be moved however we found it did not wake us once a sleep so were happy to live with it. All staff encountered were friendly polite and willing to assist at anytime, especially the reception and concierge staff. Restaurant only used for breakfast which was acceptable but not the best selection in comparison to similar standard hotels; staff always very attentive however. On the one occasion we called room service the phone just endlessly rang, so we aborted after numerous attempts. Overall for the price paid a great hotel in a perfect location with friendly and helpful staff; just in need of a makeover.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Hayden F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded November 9, 2015

Dear Hayden F,

Thank you for taking the time to post your feedback and that you enjoyed the team. I will follow up on the phone calls and breakfast. I apologise for the water vibration, we believe we have identified the issue and now have it rectified.

Kind regards
Wayne

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Reviewed November 4, 2015

We found this hotel on Trip Advisor and are so glad we did. This is a fine hotel, clean quiet and comfortable. Very convenient to the Esplanade Boardwalk, next door to a top quality casino (actually part of the hotel I think) and within walking distance to many restaurants, stores and businesses. It is located very near the docks where most of the Great Barrier Reef diving/snorkeling cruises leave. The reception staff is very helpful and it was easy to plan excursions through them. Parking is available for $8.00 for self parking which is reasonable. There are several good restaurants in the facility if you want to "eat in". The only thing I would change about this fine hotel is the rooms only have wood shutters at the window that don't close out the light so I found it hard to sleep after the sun comes up. Maybe they should add some black-out curtains?

Date of stay: November 2015
Thank byebye2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded November 9, 2015

Dear byebye2u,

Thank you for finding us! We do appreciate you choosing to stay and enjoy our hotel and complex.
Great to see that you had a wonderful stay in the region.

Kind regards
Wayne

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Reviewed November 3, 2015

Great hotel. In the center of everything. Large well appointed rooms. Very comfortable beds and linens. Bathrooms are very nice. Separate shower and tub. The breakfast is incredible. Next time I visit Cairns I will definitely stay at the Pullman Reef Hotel Casino.

Date of stay: October 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SFTraveler94109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded November 9, 2015

Dear SFTraveler94109,

Hope you enjoyed your trip to Australia! Thank you for such great feedback, we hope to welcome you back soon.

Best regards
Wayne

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Reviewed November 2, 2015

Date of stay: October 2015
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded November 9, 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 1, 2015

Date of stay: October 2015
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded November 9, 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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