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“Nice little Hotel however...”
Review of Coral Tree Inn

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Coral Tree Inn
Ranked #20 of 64 Hotels in Cairns
Brisbane, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice little Hotel however...”
Reviewed 7 January 2012

We booked to stay with the Coral Tree Inn through QLD Rail on a reef and rainforest package. Nice quaint hotel. The girl on reception who checked us in was very welcoming and lovely - Eliza I believe her name was. She was very patient with us as we were very tired after the long train trip. She advised us of all the details we needed to know for our stay and she also suggested a beautiful restaurant for us to eat in as the hotels was closed. A very welcoming start to our stay with coral tree inn. The next day was our reef trip so we had our breakfast early - breakfast was included as full buffet however the Asian lady in the kitchen had no idea how to cook bacon and eggs, we asked for fried eggs and she just pointed to the scrambled eggs in the hot box (I was not impressed with these as they were all watery and looked burnt) so we enjoyed the cereal and toast for brekkie. Once we were back from the reef trip we came in to find our room had not been serviced. Not very impressed but we were very tired that we didn’t bother to mention it. As it was a Monday the restaurant was once again closed so Eliza once again informed us of another place to eat that was just walking distance. The next day thank goodness there was an Australian chef in the kitchen and breakfast was delightful, he catered to us meeting out breakfast requests very nice young man. On our last day of our stay (we extended our tour by 1 day so we could relax after our busy 2 days of tours) we noticed that the hotel was very Asian based, i tired to locate a housekeeper to get us more milk and none could be found, I went into reception and was greeted by a Chinese man behind the desk who could barely speak English and I didn’t understand much of what he said. He called housekeeping to reception for me, this was also an Asian girl who once again hardly spoke English and was a little rude (not even in a uniform no wonder I could not locate them i just assumed they were guests) I don’t mean to be rude but having staff that don’t speak English is not very helpful. Check out time took a little while as it was with the young Chinese man who appeared to get rather flustered - lucky we were leaving early in case of any delays. We were hoping Eliza was on to check us out as we wanted to thank her and wish her a happy birthday (hope you had a good day my dear) so please pass on our thanks as she was very helpful indeed.
Asides from the staff with little English abilities and the lack of attention to detail by housekeeping the stay was pleasant enough.

Room Tip: Be sure if you do not like stairs to request ground floor as it inly has stair access to its 2 highe...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
8 Thank Mr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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494 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kewarra Beach, Australia
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 January 2012

Stayed at the Coral Tree on new years eve, and found it to be comfortable and surprisingly quiet considering the date.

There were a couple of minor faults that we found,
**the first being that the beds were rock hard and the pillows were very flat, being locals we will bring our own if we stayed again
**the second being the presence of ants, whilst we acknowledge that they come with the territory they were actually IN our bed, and it was not just 1 or 2, but many. When we mentioned it on checkout and suggested that the room should be sprayed there was not much of a response.

Otherwise the service and facilities were very good.

  • Stayed December 2011
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank janlt88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPM-Anand, Manager at Coral Tree Inn, responded to this review, 8 May 2012
Dear janlt88,

Thank you for posting your review of your recent stay.
While we regret to know that we were not able to meet your expectations fully, I am glad that you found some areas of our service and facilities worthy of your praise and recommendation .
Your feedback about the houskeeping services is importance to us and I will address this with our Executive housekeeper.

Regards,
Anand Churi
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Diss, United Kingdom
Level 5 Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 29 December 2011

From the moment we checked in we were made to feel welcome. In fact, even before we arrived I was impressed with the communication and response to silly tourist emails asking for help.
They were wonderful. The girl on reception was so helpful (Liza?) and made our trip really memorable.
Next time I go to Cairns I will not pre book anything but the hotel. The staff there were so good at booking / arranging things for us. Above and beyond what I would describe as 'normal service'
Hotel rooms very clean and a decent size.
To be ulta critical, the air conditioning was not the best, but it was 34 degrees when we were there and ther eis no lift for helping get those too heavy suitcases up and down, but they are really very small negatives.
Breakfast was good, rates were very good.
All in all I would recommend this to anyone, old, young, single, couples or family.
Thank you for making our honeymoon really very special.

Room Tip: we stayed in 3 rooms due to our bizarre schedule. All good
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
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Helpful?
4 Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPM-Anand, Manager at Coral Tree Inn, responded to this review, 8 May 2012
Dear philrusted39,

Thank you for taking the time to share your positive feedback of Coral Tree Inn. I am very pleased to read your appraisal of our team, facilities and services, and I know Lisa will be equally pleased to learn of your kind remarks and recognition of her efforts.
We certainly look forward to welcoming you back in the near future.

Kind regards,
Anand Churi
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manly, New South Wales, Australia
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 December 2011

We checked into the Coral tree Inn for one night as we were on a tight schedule. I was not expecting much for the price we paid however it blew my expectations out the water. It was very clean the bed was comfortable the swimming pool was beautiful.

Fantastic place to stay at and only minutes away from the main town my foot.

Thanks again, We will definitely be back there!! Thanks

Room Tip: Hotels.com
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Yunis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPM-Anand, Manager at Coral Tree Inn, responded to this review, 8 May 2012
Dear Yunis L,

Thank you for sharing the positive feedback about your recent visit to the Coral Tree Inn. I am also very pleased to learn that you recommended our hotel to others.
It is important that the feedback provided by our guests is passed to my team to ensure that we continuously improve not only on our services but our facilities.
We do look forward to welcoming you in the near future.
Thank you.

Kind regards,
Anand Churi
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
beijing
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 December 2011

The nice hotel, nice staff, nice city, nice Great Barrier Reef。The refurbished rooms are very clean, very delicate, very sweet. The staff are very friendly and always to give you useful help.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank fanxing m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPM-Anand, Manager at Coral Tree Inn, responded to this review, 8 May 2012
Dear fanxing m,

Thank you for sharing your Coral Tree Inn experience with us.
I was extremely pleased to read that you enjoyed your stay and that you took advantage of our services and facilities. I will convey your compliments to our staff, this type of feedback to our team members is very important and makes them feel that they do make a difference to guest experiences.

I look forward to welcoming you back.

Best regards,
Anand Churi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Agnes Water, Australia
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 December 2011

great little hotel, so convenient, well equipped rooms, fab pool, helpful staff - package with breakfast, transfers, trip to reef and kuranda was incredible value - effectively A$500 of trips free.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank martyn j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPM-Anand, Manager at Coral Tree Inn, responded to this review, 8 May 2012
Dear martyn j,

Thank you for taking the time to recommend Coral Tree Inn and the packages offered.
At Coral Tree Inn we always listen to our customers and are open to suggestions and feedback, hence we are offering even more packages now than before.
We hope to have the opportunity to welcome you back soon.
Thank you.

Kind regards,
Anand Churi
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 December 2011

Stayed with my girlfriend for 2 stays of 3 nights each with a break in the middle. The rooms were far more modern than we had been expecting, complete with a huge bed and enormous flat screen TV.

Only slight downside is the location. Whilst it is within easy walking distance to the promenade and amenities, it is opposite a large green where groups would hang out and make noise late at night (and we were at the front of the hotel). We also frequently encountered the same aborigine family who were asking us for money, but did not seem to recognise us from one day to the next, even though we spent 15 minutes to them on the first day.

However, Coral Tree Inn is definitely worth a stay and a great base for a trip to Cairns.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Smallthing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPM-Anand, Manager at Coral Tree Inn, responded to this review, 8 May 2012
Dear Smallthing,

Thanks for your review and for choosing to stay with us at Coral Tree Inn. We are delighted that you enjoyed one of our newly refurbished rooms with the modern decor and amenities.
Thanks again for your feedback and we look forward to welcoming you back soon.


Kind regards,
Anand Churi
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coral Tree Inn

Property: Coral Tree Inn
Address: 166 - 172 Grafton St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Coral Tree Inn 4*
Number of rooms: 58
Official Description (provided by the hotel):
Coral Tree Inn is a newly refurbished 4 star resort-style hotel located right in the heart of Cairns City, across from Munro Martin Park and close to all the shops, restaurants, theatre, art galleries and casino. The Hotel features two types of excellent accommodation including newly refurbished standard rooms and self-contained suite rooms. Family rooms and disabled rooms are available on request. Also featured in this hotel are: outdoor saltwater pool, complimentary barbeque facilities with its own dining area, restaurant, conference room, business centre, as well as Massage & Relaxation Centre amongst luscious tropically landscaped gardens. Coral Tree Inn is independently owned and managed, our friendly staff offering consistent and personalised professional services; we bring your rest closer. ... more   less 
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Also Known As:
Coral Tree Hotel Cairns
Coral Tree Cairns

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