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All reviews horizon club club room north restaurant horizon room one bedroom suite the great barrier reef tour desk an upgrade pool area is shopping centre fantastic location bit dated reef terminal buffet breakfast balcony canapes concierge
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Reviewed September 11, 2018 via mobile

Best location in Cairns
Get a Marina Room View it just breath taking.
Beautiful pool in complex. Excellent service throughout . Breakfast great
Wonderful rooms-but in saying that bathroom update could be on the cards but that’s being picky. Plenty of great bars and cafes nearby. Boardwalk really nice.
Top bar/restaurant across road on marina adjacent last jetty, outdoor lounges good music. Undercover parking available.

Stayed: September 2018, travelled as a couple
Thank aussietraveller087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 2 weeks ago

Dear aussietraveller087,
Thank you very much for taking the time to share your wonderful stay experience and fantastic review. We are delighted to hear you thoroughly enjoyed your stay and really hope to see you again soon.
Best Regards,
Nic

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Reviewed September 8, 2018 via mobile

Yes it’s an outdated Shangri-La which needs the room updated by you can’t beat the location! We also had a room with a view of the harbour - absolutely perfect!

We walked right out for our excursions at the docks. Here is also a perfect little cafe just by the docks.

If you want the best location for day tours and central to harbour dining, this is it.

Stayed: September 2018, travelled as a couple
2  Thank Gerard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 2 weeks ago

Dear Gerard H,
Thank you for your wonderful rating and I am delighted to know you had a great stay. We look forward to welcoming you back to Shangri-La soon.
Best Regards,
Nic

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Reviewed September 4, 2018 via mobile

The best about this hotel are the friendly staff and the location. The reality: this is not a 5 star hotel. It is shabby, dilapidated, in no way luxurious and the food is mediocre. Desperately needs a mega upgrade. It in no way ressembles any other Shangri-La I have stayed at in the past.
In fact I am shocked that Shangri-La would allow it’s brand name to be associated with such a dreadful hotel.
Unfortunately I’m not sure the other expensive hotels I Cairns are much better.

Stayed: September 2018, travelled with family
2  Thank Peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded September 9, 2018

Dear Peter s,
Thank you for taking the time to review our hotel. I apologise that we did not meet your expectation and your stay wasn’t as enjoyable we hoped it would be. We appreciate your comments and can only hope that you will consider returning again in the future.
Best Regards,
Nic

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Reviewed August 28, 2018 via mobile

This does not feel like a 5 star hotel. At breakfast, no one comes to offer you tea of coffee. You have to make it all yourself. Bacon inedible as too hard. Bed way too soft with only a duvet - why not a sheet and light blankets so you can adjust the covering to suit how hot or cold you feel? All you have is a duvet or nothing. Sun beds by the pool are not adjustable so no good for reading while you sunbathe, a favourite holiday activity. No good for lying flat either and many not in the sun. The water is stone cold - why not solar heating to take the edge off? So I couldn't read by the pool or swim, things I had been looking forward to. No one comes to offer you a poolside drink. There is no spa.

Stayed: July 2018, travelled with family
2  Thank Imogen17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded September 9, 2018

Dear Imogen17,
Thank you for your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have noted your comments and do sincerely regret that this may have detracted from your stay at Shangri-La.
We hope to see you again some time where we can be given the opportunity to offer you the great hotel experience that so many of our guests have grown so fond of.
Best Regards,
Nic

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Reviewed August 27, 2018

Renovations going on at the moment, a bit messy, however the lounge & bar on the deck is amazing for happy hour. There are also so many great restraints in the same complex, very nice atmosphere..Will certainly return.

Stayed: July 2018
Thank Maureen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded September 9, 2018

Dear Marueen T,
Thank you for taking the time to share your stay experience and your fantastic review. We are delighted to hear you thoroughly enjoyed your stay and look forward to seeing you again soon.
Best Regards,
Nic

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