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Reviewed April 4, 2018

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Leissa P, Manager at Pullman Cairns International, responded to this reviewResponded April 7, 2018

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Reviewed April 2, 2018

The Front office service is extraordinary, the live entertainment they have going on in the foyer was like a real live sam smith show, and the entrance to Pullman oozes 5 star !! The Swimming pool and gym are really great and the location is really convenient, a stones through away from The Lagoon, The Terminal and Cairns Central Shopping Centre.

Some hotels look better than they are in pictures than in real life ? I Guess this is one of them. The rooms looked much better in pics, but when we entered our room seemed average to me, maybe they are going for the classic look but they seemed aged ? Not enough plugs and connectivity for a digital traveler, air con is noisy and aged, and beds seemed too short; my feet were over the edge and i am average in height at 174cm (5ft 7inches).

The saving grace is a great view ... and slippers, gowns and toiletries are provided and in-bar has everything!

Room Tip: 15th Floor has great views
  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bushman4367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leissa P, Manager at Pullman Cairns International, responded to this reviewResponded April 4, 2018

Hi Bushman4367,

Thanks for your review! I am so pleased you found our staff helpful, loved our location and facilities! Yes, there are some furnishings and fixtures in our rooms that indeed are showing signs of wear and tear, but please rest assured we are taking the appropriate actions to have these items replaced. We hope that we will be able to welcome you back again!
Warm Regards,
Georgia Mcswan
Assistant Manager

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Reviewed March 30, 2018

Last time I was in Cairns I stayed at the Pullman Reef Casino across the street but they couldn’t accomodate my dates for this trip. Got a beautiful room on the 15th floor with a view of the canal and ocean - great place to watch the massive flight of bats that leave town to head to the jungle every dusk. The pool was usually not busy so tanning, floating and swimming were all good - also had a great gym and small laundry room. The staff were helpful and friendly - through my 2 week long visit- particularly the desk and housekeeping staff. Roomy rooms and roomy, soft but firm beds.

Room Tip: Ask for a harbor view.
Stayed: March 2018, travelled solo
1  Thank ahendren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leissa P, Manager at Pullman Cairns International, responded to this reviewResponded April 1, 2018

Dear ahendren,

Thank you for your review of our hotel! We are very pleased you enjoyed our facilities and the amazing sight of the bats! We hope you can come back and enjoy it again.

Georgia Mcswan
Assistant Manager

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Reviewed March 27, 2018 via mobile

A road closure between Cairns and Port Douglas left us needing a last minute booking in Cairns. We walked in to the Pullman and they were very understanding and keen to help.
We stayed in an Executive King room with harbour view and found it to be a good size room, well appointed and presented. A large, comfortable bed and good sound proofing meant we had a good night sleep.
The only negative was no inclusive parking as part of the room rate. They offer valet parking for an extra fee or suggest free street parking around the block.

Stayed: March 2018, travelled as a couple
Thank lgeaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leissa P, Manager at Pullman Cairns International, responded to this reviewResponded March 28, 2018

Hi Igeaba,

Thanks for your review! I am so glad you found your room and bed comfortable and had a good night sleep! We hope to welcome you back to Pullman Cairns International, maybe when its a little less wet!
Georgia Mcswan
Assistant Manager

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Reviewed March 26, 2018

Stayed here for four nights as part of a tour and enjoyed it. Beautifully appointed rooms with bath and shower and balcony. Breakfast was buffet style but plenty of choice.....egg station, juicer in fact everything you could possibly want.

Stayed: March 2018, travelled as a couple
Thank earlshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leissa P, Manager at Pullman Cairns International, responded to this reviewResponded March 28, 2018

Hi earlshall,

Thank you for your review! I am so delighted that you found your room and bathroom exactly what you needed and the great variety at breakfast. We hope to welcome you back again soon!

Georgia Mcswan
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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