My partner and I have stayed here a few times while living in/visiting Cairns. This time was for a wedding at Rydges which was done beautifully. The customer service was great although there was a mix up in communication as on check in we were told we had to pay $10 for parking.. but were told half an hour later by a staff member that as wedding guests we didnt need to pay for parking.
The rooms are a bit out dated and need a bit of refurbishment. The beds are comfy but the rooms just felt a bit old. The shower was over a very small bath which would be a bit inconvenient if you were older or less mobile.
It was a convenient stay as we attended a wedding there however wouldn't go out of my way to stay there again.More