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“Bad bad bad”
Review of Coco's Restaurant

Coco's Restaurant
Ranked #148 of 690 Restaurants in Cairns
Price range: US$21 - US$57
More restaurant details
Restaurant details
Dining options: Reservations
Description: Breakfast Buffet 6.00am – 10.00am Monday to Friday | 6.00am – 10.30am Weekends & Public Holidays A La Carte 6.00am – 12.00pm 7 days Breakfast options include a-la-carte or buffet. Pullman Cairns International breakfast buffet includes an egg station with a chef preparing fresh eggs to your liking and espresso coffee. Lunch 12.00pm – 3:00pm Coco’s serves a delicious range of contemporary a-la-carte cuisine for lunch in air-conditioned comfort from 12.00pm – 3.00pm. When time is of the essence, why not try our Power Lunch. Served in 20 minutes, the Power Lunch includes one main meal and tea or coffee all for just $29. Dinner 6.00pm – 10.00pm Sophisticated modern Australian with a distinct international influence is the drawcard for Coco’s Restaurant – one of Cairns’ favorite dining destinations. Enjoy Cairns’ best seafood buffet nightly from 6.00pm. The seafood buffet features a delicious Chef's Choice Seafood Buffet ($79 pp) featuring local produce and native Australian ingredients. A-la-carte options are also impressive, with an excellent menu featuring fresh local ingredients with a distinct contemporary flare. High Tea 10.30am – 4.00pm Pullman Cairns International Hotel has charmingly enhanced the classic offerings of scones and cream, with assorted cakes and pastries, and a selection of sandwiches. High Tea is available daily from 10:30am – 4pm in the beautiful ambiance of The Lobby Bar. Sunday Lunch 12.00pm – 3.00pm Available only on special event day A favourite of locals and regular guests alike, Sunday Lunch at Pullman Cairns International is no ordinary lunch. With plenty of fresh seafood including Tasmanian oysters, Endeavour prawns, blue swimmer crabs and mussels there is plenty to keep the seafood lover occupied. Complementing the seafood is a range of culinary creations from our chefs to impress even the fussiest foodie. Top this off with a dessert buffet filled with delectable handmade treats and you have yourself a festive Sunday. Sunday Lunch includes a glass of sparkling wine and features live entertainment with an optional upgrade to a 3 hours beverage package including cocktails. No wonder it’s the best thing to do in Cairns on a weekend! Terms & Condistions • All bookings for 10 or more guests for High Tea require a non-refundable 50% deposit to confirm booking with balance to be paid on the day of dining. We accept all major credit cards and PayPal. • Confirmation of final numbers is required 48 hours prior to dining. • Special event days, (e.g.: Mother’s Day), and during selected peak season dates, all bookings (of any size) may be subject to some or all of the conditions listed above. • Please indicate any dietary requirements when placing booking.
Reviewed April 4, 2018 via mobile

We ate here for dinner last night, or should I say we tried to eat here for dinner last night. The dishes we ordered were almost inedible, and were dry. My lamb medallions were like leather, as was my friend’s steak.The service was friendly but nonexistent. Our dishes did not come for at least 45 minutes after we ordered— and there were very few people in the restaurant. We did complain at the end and got some of the orders removed from the bill. But we had to complain very forcefully. Will eat here again? Absolutely not.

Date of visit: April 2018
Thank bzv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NVernerey, Manager at Coco's Restaurant, responded to this reviewResponded May 17, 2018

Hello bzv

Thank you for your review and I apologies that you didn't enjoy your meal.

bzv hopefully we can welcome you back in the future.

Kind regards

Shelly
Food and Beverage Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 - 23 of 189 reviews

Reviewed March 3, 2018 via mobile

Coco’s is a restaurant inside the Pullman hotel in Cairns. The restaurant offers buffet and menu based dining options. The front area of the restaurant is open and spacious. This area provides views of three levels of the hotel. The food quality is excellent for a hotel based service. The staff are attentive and well trained. We usually book because a few times that we have not tables were not available.

Date of visit: March 2018
Thank AUSSIE4060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NVernerey, Manager at Coco's Restaurant, responded to this reviewResponded May 17, 2018

Hello Aussie4060


Thank you for taking the time to review the Cocos restaurant at the Pullman Cairns International.

AUSSIE4060 we look forward to welcoming you back in the future .

Kind regards

Shelly
Food & Beverage Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 28, 2018 via mobile

We had heard great reviews and decided to try it on our honeymoon. For the price we expected amazing food and were very disappointed.

Date of visit: February 2018
Thank Heidi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NVernerey, Manager at Coco's Restaurant, responded to this reviewResponded May 17, 2018

Hello Heidi T

Thank you for your review and happy honeymoon. I'm sorry that you were disappointed in the food and it didn't meet your expectations.

Kind regards

Shelly
Food & Beverage Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 24, 2018

We decided to try Coco's as it had rave reviews. We bokied for lunch. Upon arrival the waitress was surprised that we all ordered two courses, entree & main as most people just order off the lunchtime special page. The entrees were a three quarters of an hour wait, but they were worth it. The mains arrived shortly after entree completion, however they were a great disappointment. I had ordered rare steak and was served grey well done meat. My wife and guest ordered Duck and it was like leather. For a restaurant of this level it is not on. We were going to have desert and coffee but decided against it. On paynMent of bill I was asked what we thought and I told them what I have stated above. They removed the charge of the three main courses and apologised.

Date of visit: February 2018
    • Value
    • Service
    • Food
Thank Gus F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NVernerey, Assistant Food & Beverage Manager at Coco's Restaurant, responded to this reviewResponded July 5, 2018

Hi Gus,

thank you for taking the time to provide us with your feedback.
we are disappointed to hear that their was a long wait with your meals and they did not meet the standard we usually offer.
we hope that you can dine with us again in the future and understand that this was a once off for us with the service you received.

Warm regards,
Janelle Lewis
Assistant Food & Beverage Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 21, 2018

We ate at Coco's every morning we stayed at the Pullman International and found the breakfast food choices reasonably extensive. The omlettes made on the spot by their chef were excellent ( and I wish I had his name to give a shout out to!! Nice chap for a Bombers supporter !! ) We also did the seafood buffet and found that a bit disappointing. There was a good array of shellfish but no other types of seafood to choose from. We also tried some slow cooked steak but found that to be inedible - just chewy and not melt in the mouth like you would expect.

Date of visit: February 2018
    • Value
    • Service
    • Food
Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NVernerey, Manager at Coco's Restaurant, responded to this reviewResponded March 7, 2018

Hello Ian J

Thank you for taking the time to review Coco's. I'm glad you enjoyed the selection at breakfast and the omelets station.

I'm disappointed on the quitly of meat you experience at Dinner and will follow this u with our Executive Chef.

Ian J we look forward to welcoming you back.

Kind regards

Shelly
F&B Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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