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“Good value and location, 5 star manager” 5 of 5 bubbles
Review of Tropical Heritage Cairns

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Tropical Heritage Cairns
Ranked #15 of 65 Hotels in Cairns
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good value and location, 5 star manager”
5 of 5 bubbles Reviewed 5 June 2012

I needed a base for diving the GBR so this was perfect as a good value well located hotel. Well run locally owned hotels always win over big luxury hotels for me as the personal touch, helpfulness and advice add an extra couple of stars to the apparent rating. Rosemary is an excellent proprietor and the hotel is being refitted nicely and I was very happy with the quality of the room and the little extras like the umbrellas and beach towel which I could take diving was great (not all hotels like this!). Would definitely stay again and recommend this hotel to people I like.

  • Stayed May 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brain2Me2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, 19 June 2012
Many thanks for your kind remarks, it is always a pleasure when we know that guests have enjoyed their time in Cairns, maybe it will encourage you to return.
We are glad you enjoyed the quality of the rooms which we are always looking at improving.
Kindest regards
Rosemary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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485 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
London, United Kingdom
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 5 June 2012

My husband and I stayed at the Heritage for a couple nights in May 2012 and had a wonderful time. The staff were amazing! So friendly; the moment we arrived we felt very welcome. We decided to use their grill one night, and they had everything we needed - utensils, plates, etc. We were very happy with the location. It was a very short stroll to the esplanade, and in a quiet area. After our stay, we went on a dive boat for a few days and then arrived back in Cairns with nowhere to store our bags (as our flight didn't leave till late in the evening). The Heritage remembered us and let us store our bags there for the day! We were extremely happy with everything about the Heritage and will definitely stay again if we're in Cairns!

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jess_2419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, 19 June 2012
Thank you for such nice comments about your stay at The Heritage in Cairns, the stafff will be pleased to know that you enjoyed your time here so much.
We are pleased that you were able to use our BBQ facilities, sometimes it is nice to be able to have a "normal" meal amongst all the restaurant ones.
Hopefully we may see you back here again.
Best wishes from us all
Rosemary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 3 June 2012

This is a good hotel in Cairns. Really nothing to do in Cairns but just a jumping point to the GBR.
Pro:
Close to the esplanade.
Cheap
Great staff

Con
Room is a bit musty
Only 2 hour free wifi

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 5 June 2012
Thanks for your review. Cairns is basically the centre of many attractions in Far North Queensland. Apart from the Great Barrier Reef there are plenty of interesting places to visit including the Atherton Tablelands, Port Douglas and at least 100 various activities which are well publicised and staff that are more than helpful arranging tours and activities. At present we provide 1 hour free Wifi, you were given 2 hours - in the future we hope to make a nominal charge as providing free access is not really sustainable. Rather than critisise, I would have thought the Heritage should be thanked. Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 31 May 2012

This is a great place to stay! Clean rooms, great staff, and location, just a short walk to the Esplanade and shops. Rosemary is a fabulous hotelier - we really enjoyed our stay. She was helpful, knowledgeable and great fun to talk to. She remembered our names and what we had planned for the day and took interest in our experiences. We really enjoyed both of our rooms and the conversations we had. We chose this hotel because of other reviewer's comments about Rosemary and we were not disappointed.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank strmwrtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 2 June 2012
I have just spent 2 weeks in Cairns looking at other investments including hotels/resorts. Following numerous inspections of properties I am convinced that the Tropical Cairns Heritage remains one of the best places to stay in Cairns. As the writher of 'a real gem' states, it is not just the physical structure, the location, the cleanliness most importantly it is the personalise attention you get from Rosemary, the Manager is is a 'real gem'. Nothing is too much trouble, she seems to be always on duty in the front office assisted by her fantastic staff.
As an investor, I could not wish for a more competent person to manage the Cairns Heritage.
What I have stated is confirmed by the Trip Advisor 2012 Travellers Choice Award for Cairns and last week the awarding of the Trip Advisor Excellence Award which is based on the reviews of our guests - well done Rosemary!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Creston, Canada
Level Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 25 May 2012

We stayed at the Heritage in April, our first hotel during a month-long trip to Australia. While the hotel is well appointed, even having beach towels, guide books and umbrellas free to use the real attraction is Rosemary. We chose the Heritage solely because of Tripadvisor reviews and we didn't regret our decision for one moment. Rosemary was helpful booking our Great Barrier Reef trip as well as driving us to the train station for our train to Kuranda. She was also a great knowlege base for anything else we had questions about regarding Cairns. While we had other, very good hotels with good staff nothing during our stay in Australia matched our customer service at the Heritage. "Good on ya!!".

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CDNVistaCruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 13 January 2014
We appreciate the time you have taken to write a positive review on the Tropical Heritage Hotel in Cairns. We take all reviews seriously as we are always anxious to improve our services to our valued guests.
I also write on behalf of Rosemary, our Manager - she has been quite busy but I wan you to know that she reads all reviews and shares them with her fantastic staff.
Regards
Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 15 May 2012

We stayed here for one night before and after doing a live aboard dive trip out of Cairns.

The service was really great, they allowed us to store most of our luggage while on the dive trip so we could just take a small bag on the boat. They even offered to drop us at the dive shop in the morning.

They are a little away from the main area/strip but it was nice and quiet.

Bed was really comfortable and they have a selection of take away menus where local businesses will deliver food to you (for when you are exhausted and can't manage to drag yourself out)

The bathroom was large. The only negative i can think of was that the hallway and room smelled a little damp. This could be a tropics thing though?

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Buddenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 13 May 2012

I booked to stay in the Heritage for 2 nights but ended up staying for 4 nights. The accommodation is very nice and it’s in a really good central location. The best part of the hotel is Rosemary (the manager?), she helped arrange my tours (gave honest opinions about what to do and I didn’t feel like she was just trying to sell me something) and she went out of her way to help me. Thanks Rosemary!

If you stay here you will be in good hands…

Room Tip: I was on the 3rd floor and didn't have any trouble with noise
See more room tips
  • Stayed April 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cliona E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tropical Heritage Cairns

Property: Tropical Heritage Cairns
Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Cairns
#5 Spa Hotel in Cairns
#5 Best Value Hotel in Cairns
#7 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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