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“Staff great”

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Il Centro Apartment Suites
Ranked #39 of 64 Hotels in Cairns
Hamilton
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Staff great”
Reviewed 1 September 2007

We don't particularly like Cairns, but visited to see our son. We were after something affordable and close to Cairns facilities and the Il Centro fitted the bill. We feel compelled to write as previous reviews had canned the staff. They were wrong, the staff all went out of their way to be helpful and the rooms cleaned around our movements. If you are after value for money and the location suits, the Il Centro is good

Stayed August 2007
Helpful?
3 Thank Crackers07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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90 reviews from our community

Traveller rating
    35
    33
    12
    5
    5
See reviews for
8
42
6
18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Any
English first
Melbourne
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 August 2006

My friends and I stayed at Il Centro for a week. What we found was very different from what we expected when we booked our stay via the internet.
To begin with the apartment was much much smaller than what was shown on the internet. This problem became negligable when we realised how dirty the place was!
To summarise - the plates were full of grease, the table tops were dusty and greasy, the bathroom floor had hair on it, the shower taps were full of grime and the dryer was covered with dust! As for the smell - putrid - indescribable. It was impossible to stay in the room without keeping the door open to allow fresh air in.
It took a couple of complaints to staff before any action was taken....even then it was too little too late.
On the point of staff.....one staff member was an absolute delight. The other should look up the definition of "customer service."
Overall our stay wasn't complete disaster but the apartments definitely weren't worthy of their rating.

  • Stayed July 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank Critica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Il Centro Apartment Suites

Property: Il Centro Apartment Suites
Address: 26 - 30 Sheridan St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cairns
#24 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Il Centro Apartment Suites 4*
Number of rooms: 32
Reservation Options:
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Also Known As:
Il Centro Apartment Hotel Cairns

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