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Sheraton Grand Mirage Resort, Port Douglas
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Reviews (552)
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Show reviews that mention
All reviewsseafood buffetfeast restaurantpool barlagoon roomin room diningduty managerdirect accessmain restauranttour desksalt waterpool siderooms are greatthe great barrier reefminute driveshuttle busfour mile beachwe loved our stay
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12 - 17 of 552 reviews
Reviewed 2 weeks ago

Family holiday over Easter.
Great resort - fantastic pools. Rooms clean and airy.
Bathrooms clean and large shower.
Good service from all staff.
Breakfast buffet wide variety of food.
Excellent place to stay while exploring the reef and surrounding attractions

Room Tip: Get a lagoon room - swim right up to your own balcony
  • Stayed: April 2018, travelled with family
    • Service
Thank Jacqui C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

The rooms, pool off your patio and the staff were all exceptional. We were staying 3 nights for bussiness meeting with Ship owners but thanks to all staff there the restaurant handle our change fast and effectively. it is really 5 star Resort

Room Tip: Near the beach, Golf course, Quiet and luxury
  • Stayed: June 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Oanh_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

The rooms, pool off your patio and the staff were all exceptional. We were only staying one night but thanks to Karen, at the front desk, our scuba diving plans went from cancelled by one operator that we had booked due to weather concerns to switching us to another firm, Calypso. The weather was perfect and we now have the experience of three dives on the Great Barrier Reef. Thanks to Karen and the Sheraton.

Stayed: April 2018, travelled with family
1  Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

This is the second time we have now been here. We came back a year later as we were so impressed the first time. We came this time at Easter & I was wondering being full how it would be, if it would effect the service???? Definitely not......Well it was still absolutely wonderful. Again we got a lagoon edge room, which we loved last time. We were impressed that the manager sent a bottle of champagne to the room as a returning guest, this was a great surprise. Rooms are cleaned everyday which they do a great job. We absolutely love the pool swim up bar, we basically live there. We could check in early which wasn’t a problem. The staff are great there. Our best overall experience would be Harrison’s restaurant on our last night. WOW!!! Superb, great great dining there!!! We also had room service one night too which was beautiful only fault it was pretty cold, probably getting to room??? With only one tiny fault I could say overall is we notice pools & lagoons especially are not very clean always sand & debris in there.. overall this is our place to come back every year. Well done!!!!

Stayed: April 2018, travelled as a couple
Thank JOANNE H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

We stayed here for my birthday, just for the weekend but it was a great place to stay. Nice facilities and the Lagoon Pools were amazing. We also get the "local rate" so it makes this place so much more enjoyable.
Only one piece of feedback, for a Luxury hotel a real coffee eg Latte or Cappuccino should be available as part of the breakfast buffet and not an additional expense.

  • Stayed: November 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Lucky079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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