The unit was really great. No complaints at all. However, the service wasn't just bad, most of the time it didn't exist at all. There are signs all over the place saying just dial 9 for reception. The problem is that for the first 4 days of our stay reception was not manned. Additionally, the phone always just rang out and was never answered. To get any supplies, such as a roll of toilet paper or clean towels we had to go to another Mantra branch and ask the reception staff there. To top all this off, despite being booked in for 5 nights, the cleaners were instructed that the using was vacant on our second day. Then, we got a phone call on our 4th day asking if we were vacating the unit yet. It appears they have neither communications nor organisational skills. All in all, the service was utterly unsatisfactory.
- Official Description (provided by the hotel):
- Mantra in the Village offers a range of accommodation from hotel rooms to self-contained one and two bedroom suites, all rooms include air conditioning, ceiling fans, hairdryer, iron and ironing board, tea and coffee making facilities and cable TV. Our one and two bedroom suites offer the extra convenience of kitchenette facilities as a private balcony complete with whirlpool spa. Featuring a large Roman-inspired pool and spa with mosaic tiling, cascading waterfalls and fountains set amongst tropical landscaped gardens. The resort offers complimentary parking, in-room internet connection and lift for easy access to the car park, rooms and apartments and street level. Port Douglas provides plenty of attractions and entertainment, including local markets on Sundays, the Marina Mirage complex with over 40 specialty shops, restaurants and galleries, and the famous Four Mile Beach. At Mantra in the Village you are perfectly located to explore everything Port Douglas has on offer. ... more less
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- Also Known As:
- Mantra In The Village Hotel Port Douglas