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All reviewsgreat locationmiddle of townpool areaspa bathclose to shopsthe main streetgood sizetwo bedroom apartmentbalconymarinakeyportkitchenettepdloungedishwasherbbq
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Reviewed January 12, 2018

Perfect location for those wanting to stay in the heart of Port Douglas - right behind Macrossan street and a walk to the main beaches and marina. Cleanliness wasn’t the best- still had crumbs under the couches and some belongings from the last occupants, including a feedback card with their names on it!
However staff were super friendly. The Mantra in the Village is not always staffed however the direct line to the staff at the mantra next door was excellent. They were always very quick to respond and assist.

  • Stayed: January 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank carlapT6363JK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn B, General Manager at Mantra in the Village, responded to this reviewResponded March 25, 2018

Dear carlapT6363JK,

Thank you for taking the time to let us know how you felt after your recent stay, we appreciate your feedback very much.

Apologies for the missed details in your apartment. Our location is second to none with all that Port Douglas has to offer right on your doorstep. I will pass on your lovely comments to the dedicated team.

Kind Regards,

Robyn & team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 30, 2017

Excellent location everything in walking distance. Great restaurant, cafe and bar options. Supermarket in centre, marina for those snorkelling and dive adventures close by can to walk to easy. Fabulous spot I will return again soon!

  • Stayed: December 2017, travelled with family
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Review collected in partnership with this hotel
Thank Jen31965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn B, Operations Manager at Mantra in the Village, responded to this reviewResponded January 4, 2018

Dear Jen31965,

Thank you for taking the time to let us know how you felt after your recent stay, we appreciate your feedback very much.
Our location is second to none in the heart of Port Douglas with all that you need right on your door step. We look forward to welcoming you back soon!

Kind regards,

Robyn & team

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Reviewed December 9, 2017

The room was very spacious and comfortable. The pool area not huge but very quiet. We all enjoyed our stay. It would be great to have more shade over the pool area but that would be the only down fall.

  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank DaintreeWilderness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn B, Operations Manager at Mantra in the Village, responded to this reviewResponded December 26, 2017

Dear DaintreeWilderness,

Thank you for taking the time to let us know how you felt after your recent stay, we appreciate your feedback very much.
Thank you for highly recommending us !

Kind regards,

Robyn & team

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Reviewed December 6, 2017

Only gives option of excellent or nothing. Was clean, well located and good value. Cost was deducted from card well before stay which was not expected which caused some issues for business reconciliation.. .

  • Stayed: December 2017, travelled on business
    • Value
    • Location
Review collected in partnership with this hotel
Thank C6748NCsharond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn B, Operations Manager at Mantra in the Village, responded to this reviewResponded December 26, 2017

Dear C6748NCsharond,

Thank you for taking the time to let us know how you felt after your recent stay, we appreciate your feedback very much. Pre-payment requirements are outlined in all booking channel terms & conditions and in your final confirmation. Please contact us directly should you require more information on this.
Our location is second to none and we are so happy you enjoyed your stay overall.

Kind regards,

Robyn & team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 4, 2017

We have tried to cancel one of the two rooms we have booked since 3 weeks prior visiting the hotel, but after speaking over the telephone various times and through the booking agents, we did not get an answer yet and we have been charged for both bedrooms; being one of them empty the whole time.
We never managed to see anyone in the reception desk and they asked us to pass by between 10am to 2pm, while in this village all the activities are outdoors and they start 8am of before, meaning you end up been all day out of the hotel.
We think they should work on the hours of the reception desk and to change them accordingly to the activities of the village.
Last thing is that the last day we had a huge cokroach runing all around the bathroom of our suite, which is quite surprising being in a 4* hotel. But of course, with 1 cleaning per week in a place which is surrounded of wildlife and insects, should not be as surprising.

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank L3688YRpatriciaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn B, Operations Manager at Mantra in the Village, responded to this reviewResponded December 26, 2017

Dear L3688YRpatriciaa,

Thank you for taking the time to let us know how you felt after your recent stay, we appreciate your feedback very much.

I am sorry to hear that your booking agent was unable to provide you with an answer to your cancellation request. Any cancellations made within 14days of your arrival do incur full cancellation fees as outlined in the terms & conditions on your confirmation. I am glad to hear that you got to explore the outdoors of beautiful Port Douglas during the day and sorry that we missed you. Mantra in the Village does offer 24hour guest service with a guest phone in the reception area should you find the reception unattended. We are always just a few minutes away should you require anything at all.

Kind regards,

Robyn & team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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