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All reviews sunny side ramada hotel swimout room shuttle bus bbq area bedroom swim out apartment own transport bbq facilities reception staff plunge pool spa room per day hire car beach shack full kitchen minute drive family holiday
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Reviewed November 27, 2016 via mobile

Stayed just 2 nights very musty smell between entrance and room entrance had to ask people in pool below our room at 6 pm to keep it down children screaming and yelling couldn't sit on balcony because of the noise level.
So for couple wanting a relaxing time I wouldn't suggest it. For families yes pools looked great clean and maintained. Wifi needs to be looked at more would have been nice. Couldn't get anywhere near bbq because it was always in use early by families until later
People in rooms across were always looking across and so felt uncomfortable sitting on balcony
Staff were friendly and welcoming
But alarms going off at about 12.30 in the morning wasn't good
I had to call to find out if we had an issue or wether we needed to leave the rooms all I got told was we are looking into it. After the alarms stopped then it was announced false alarm sorry for inconvenience
Just couldn't go back to sleep after that
Thank you

Stayed: November 2016, travelled as a couple
Thank Deborah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded December 2, 2016

Sorry Deborah I am sorry there were some noisy kids in the pool at the time of your visit. And the fire alarm during the night would not have helped either. Fortunately we have those fire systems installed to protect our guests and occasionally there is a technical issue. I am pleased to read though our staff followed procedures and kept you informed during the event. We hope you will give us another opportunity to host you when next in Port Douglas as this very much seems to be an unfortunate turn of events during your stay for which we apologise.

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Reviewed November 23, 2016

We stayed at the oaks lagoons port douglas choosing to book a plunge pool unit. The unit was clean, quiet and spacious. The plunge pool and outdoor patio was fantastic. The friendly team at oaks even allowed us to use the spa in the next apartment next door making our stay even more wonderful. We will definitely book here again for our next tropical getaway.

Room Tip: Plunge pool units are located on the ground floor with single rooms and balconies above over looking the pool.
  • Stayed: November 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Janeen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded November 25, 2016

The plunge pool apartments are a nice way to get a little added privacy to your stay. They are also very popular for families with very young children who like to keep their children under control in a secure courtyard and thus not needing to be chased down around the resort. Look forward to welcoming you back when you can next get away.

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Reviewed November 23, 2016

Just got back from a 3day getaway at Port Douglas and stayed at your resort , well what can I say it was awesome & relaxing , extremely quiet, comfortable & clean, so thankyou and we will certainly be back .

Room Tip: Ground Floor with own access to pool
  • Stayed: November 2016, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank susansoto520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Front Office Manager at Oaks Lagoons, responded to this reviewResponded November 25, 2016

Your stay was everything we always want it to be for our guests so I am pleased your stay with us, hit the mark! Hope your next stay will be longer so you can shill out for an even longer escape next time. Thanks for staying with us.

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Reviewed November 21, 2016

Recently stayed at this hotel with my Best Friend for a girls weekend away.
We stayed in a spa room on the top floor, found the room to be private, Room clean and adequate for what we needed for the weekend.

During the day it can be noisy in the pool areas with children but you have 6 pools to choose from so should be able to find a quiet spot to relax.

Murray and the Reception staff were lovely from check in to check out.

This hotel is at the start of Port Douglas so approx 3min drive from the main street, Shuttle service is available at a price. Recommend this hotel if you have a car or are not wanting to go into the main street often.

I will be back as we loved our weekend at this hotel.

Room Tip: Room 61 B Spa Room Was good and Private
  • Stayed: November 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Funky-Fry0450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded November 23, 2016

Thank you for staying with us and recommending us to other Trip Advisor readers. We are pleased to read you had a fabulous time in Port Douglas and that the room met your needs. Yes there is always a bit of space where you can chill out around our pools without being under someone else’s feet. We say we are at the quiet and relaxing end of Port Douglas, away from the busy main street, yet an enjoyable beach walk to the CBD. Whilst cars can be an added convenience, for the cost of the occasional shuttle or now a daily train ride on modified sugar cane train, the cost is much less than a hire car.

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Reviewed November 21, 2016

Great apartment with swim out. Suited us perfectly. Seventh stay at Oaks and will be back again. Pool was always inviting and perfect temperature. And the Barbecue area - spent a fun Saturday night with friends there.
Location close to 4 Mile Beach and Wild Life Sanctuary is ideal. And only 5 mins. drive to Macrossan St. And the friendly staff certainly make you feel so relaxed. How good does it get. So thanks Murray, see you soon.

Room Tip: Rooms on Langley St. side get morning sun.
  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Harmonyway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded November 23, 2016

Thank you! It was such a pleasure having you stay with us. It is a lovely time of the year to relax in Port Douglas as the weather is simply fabulous and generally it is not so busy at this time of the year so that seems to amplify the relaxed feeling our little coastal village. The BBQ’s are a very popular feature and many a friendship has been formed between holidaying families. We hope you will find the a way back to us in the new year.

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