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Reviewed July 18, 2015 via mobile

Had a great stay, had a voucher that we had purchased at a fundraising night. Was a bit worried about how that would work out, but the staff could not be more accommodating. One bedroom apartment and it was fantastic. Parking was very reasonably priced $10-$15 a day for valet in and out as often as we liked. Would stay here again

Stayed: July 2015, travelled as a couple
Thank Trines140eru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this reviewResponded August 16, 2015

Good Morning,

Thank you for your feedback.

I am pleased to hear you enjoyed your stay and found our staff helpful, I’ll be sure to pass this on.

Thank you.

Kind Regards,

Australis Sovereign Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 15, 2015 via mobile

Best service and facilities all you can imagine have in one hotel. Don't need to get out from your hotel room and you will be pampered by all the goodness just to stay inside this great hotel. Nice people,great service,very friendly staff from front desk to the restaurant. Absolutely come back.

Stayed: July 2015, travelled with family
Thank Felicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this reviewResponded August 10, 2015

Good Afternoon,

Great to hear you have enjoyed your stay, we look forward to your next stay at The Australis Sovereign Hotel.

Thank you.

Kind Regards,

Australis Sovereign Hotel.

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Reviewed July 12, 2015

Absolutely disgusting!!! From the spit in the elevator to our stinky room! Never ever again! I will never stay here again!!! I will say breakfast was nice but that's about all I'd come back for! My room smelt so bad we left early!

Room Tip: Eliminate dirty sock smell
  • Stayed: July 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 997fionaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this reviewResponded August 16, 2015

Good Morning,

Thank you for your Feedback.

We appreciate all feedback and I can assure you all feedback is taken very seriously and we are constantly working to improve our hotel

Kind Regards

Australis Sovereign Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 11, 2015

The hotel is in a great location of Surfers Paradise. The one bedroom size is large and spacious. Some furniture and decor is a little dated, but the size and cleanliness makes up for any downfalls. The TV was huge and the sofa was a fold out bed as well so this would be great if you had any kids that needed extra bedding. There is a mini kitchenette including dishwasher, cutlery, utensils and a mini bar fridge.

Parking on location is $20 per night, which we thought was a bit expensive so we parked outside on the street at nights. There is a limit of 2 hours parking each day, however on Sundays it is unlimited.

Wifi is only available in the lobby area, so there is always people hanging around at the entrance. I was surprised that there wasn't in room wifi, not that we needed it.

There is a restaurant onsite, but on both days of our stay we didn't see it open. The pool looked clean and fun, however during our stay it was too cold to have a swim. There is also a spa and sauna onsite as well.

All in all, the stay was nice and relaxing.

  • Stayed: June 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank DJ_Mizit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this reviewResponded August 16, 2015

Good Morning,

Thank you for your feedback.

We appreciate you taking the time to provide your valuable feedback. It is guest participation such as yours that enormously assists the hotel in controlling service standards to ensure all our guests experience our very high standards.

Kind Regards

Australis Sovereign Hotel

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Reviewed July 8, 2015

This stay was gifted to us by family for the night. When we arrived the service was great, we had valet parking included and this service was prompt. We didn't wait long for check in or check out in the morning although we did check in late and check out early. We had breakfast included but left early so not sure how good brekkie is. The rooms are average, basically just very very outdated. The bed wasn't very comfortable, but in saying that wasn't the worst I have slept on either. The chips were out of date on the mini bar so assuming this doesn't get checked often as they were out of date by months not just a few days. There was a bit of what looked like a blood stain on the bed when we went to pull the sheets back, we didn't bother to call reception as we got back to the hotel late & just slept on the top sheet as It was only very small and we were so tired! the service was really good through and the staff were welcoming. Probably wouldn't stay again, but its always nice to try somewhere new. :)

Room Tip: ask not to be placed on the ground floor, it seemed very noisy being the main thoroughfare from the elevator to main entrance!
  • Stayed: June 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank aleisha_89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this reviewResponded August 10, 2015

Good Afternoon,

We appreciate you taking the time to provide your valuable feedback. It is guest participation such as yours that enormously assists the hotel in controlling service standards to ensure all our guests experience our very high standards.

Once again thank you for taking the time to provide us with your feedback and I can assure you all feedback is taken very seriously and we are constantly working to improve our hotel.

Kind Regards,

Australis Sovereign Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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