We had booked here for two nights to attend the footy and Dr appointments the following day. On arrival at check in, we were informed that "we" had cancelled our booking two days before and that they were fully booked - no apologies!!! The man on the desk was quite rude and arrogant, and I felt sorry for the young girl who initially handled our check in and was trying to be helpful.
Obviously, they had cancelled the wrong booking.
We received a call later in the night to say that they "did" have a room for us. No apologies, or complimentary breakfast vouchers or anything.
It was quite obvious to us that they had cancelled the wrong booking, but the lack of apology was disappointing..More
- Free Wifi
- Free Parking