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“Daydream ….STAY AWAY… a 4 Star Con! A 2 star hotel, charging 4 star prices! Management should be ashamed!”

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Daydream Island Resort & Spa
Ranked #1 of 1 Hotels in Daydream Island
Ireland
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Daydream ….STAY AWAY… a 4 Star Con! A 2 star hotel, charging 4 star prices! Management should be ashamed!”
Reviewed 22 March 2012

We stayed at Daydream in February 2012 as part of our honeymoon trip to Australia & Asia.

We were very much looking forward to spending time to what was described as luxury accommodation with a 4.5 star rating, in an idyllic setting.

To say things are very different is putting it mildly! Daydream Island is NOT a 4 star hotel in fact it only comes close to a 2 start rating on all levels.

We paid for a reef view room, really not sure what the difference is between this and a garden view as they all face the pool, sorry ‘garden’! Our balcony was so tiny there wasn’t even room to turn around the chairs to face the water, I mean pool!

The bedroom itself was very basic and the bathroom was not cleaned thoroughly during out entire stay, shower was not wiped down and toiletries not replenished on a daily basis for example!

We were informed that there would be a number of dining options to choose from during our stay. The truth was that only one dining option was available each night, Mermaids Restaurant or the Buffet ($47 per person not including drinks!)
The price of food was at extortionist prices, a bottle of 500ml water was $5 in the store!
There were a number of activities available on the island such as snorkelling, I am more than happy to pay for the renting of the mask, fin’s & snorkel equipment as this is the norm anywhere you will visit. However it was Stinger season during our stay which means you need to wear a stinger suit in order to enter the water safely, at Daydream Island, they charged $15 for the hire of a suit on top of the snorkelling equipment! Deplorable!

The pool services or lack of services as the pool bar wasn't open during our entire stay!
Pool towels were available from the pool bar but as it was not open unitl 1130 (in our case didn't open at all) we had to trek back to reception to get fresh towels where we would haev to queue for 10 minutes as we waited for people to check out! Bear in mind too, just one towel per person too!

I could go on and on and on with the list of items which just did not come up to a 4 star expectations!

When we asked why only a limited options were available we were told it was low season! We were nerve informed of the limited services that would be available to us prior to our arrival.

We had planned to stay 6 nights but cut our stay short by 2 nights in order to get out of the dullest resort we have ever visited.

We approached the management on our departure as we wanted to give our feedback on our stay and to ask for answers on some of the issues we had during the stay. A member of staff did agree to meet us and arrived with a sheet of paper and a pencil to take our feedback!

To date we have not heard anything from Daydream on our feedback, so take our advice and do not stay at Daydream!

  • Stayed March 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Hyvaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaydreamIsland, General Manager at Daydream Island Resort & Spa, responded to this review, 26 March 2012
Dear Guest

Thank you so much for the feedback following your recent stay on Daydream Island. It is certainly disappointing to hear that Daydream did not meet with your expectations on your recent visit.
All of your comments will be fully investigated and addressed.

The Resort offers various forms of accommodation including Suites, Ocean and Garden rooms.
The rooms have double sliding opening doors and feature a small balcony to take advantage of the tropical breezes ocean view as well as the tropical gardens

I would like to clarify your comments with regard to our pool bar, Splashes Pool Bar opens daily and is only ever closed if there is very bad weather, such as was experienced last week.
Poor weather can impact on a guest holiday experience, and as much as the Resort would prefer to have perfect weather, there are times when the weather does impact upon the guest experience.

Thank you again for your feedback. We do hope that you provide us with the opportunity to welcome you back to Daydream.


Kind Regards
Warren McCorriston
Resort Manager
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English first
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 March 2012

Dont bother there's better places to spend your dollars!!!! Never again. It's all about excuses and bad training. This is a 2 star resort at 5 star prices. Its all about profits.
* Tvs. Back to the eighties
* tennis courts you have to lift a piece of synthetic grass to cover the base line due to holes.
* I have never turned a burger down but $18.00 for the worst cardboard burger. Wouldn't even feed it to curlews/fish.
* alot of people unhappy we spoke to about various things. I cannot believe 4.5 stars.
* do yourself a favour and tell people don't Goto daydream.

  • Stayed March 2012
    • Value
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Helpful?
3 Thank emergencyexit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaydreamIsland, General Manager at Daydream Island Resort & Spa, responded to this review, 26 March 2012
Dear Guest

Thank you for your comments regarding your experience at Daydream Island Resort and Spa.
With regard to your comments on your dining experience the vast majority of people have their expectations exceeded. Our tennis courts are being converted to an all weather surface in the coming months.

Thank you again for your feedback. We do hope that you provide us with the opportunity to welcome you back to Daydream.


Kind Regards
Warren McCorriston
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Daydream Island hotels

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Melbourne, Australia
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 March 2012

If you like to transport back into the eighties daydream island is for you. The staff all seem nice, so that is a bonus. But as many other reviews have said the place is very tired and needs some serious renovations. We stayed here in January 2012. Now we had an ancient tv that did not really work well. Had to be 10 years old at the minimum, and the other rooms I peeked into were the same. We had read on trip advisor six months earlier that the manager had a update plan in progress to fix up the old tellys. Wrong, he lied. How such an update can take more than 6 months to simply install some $200 LCD tv;s is beyond me. That is all a 24 inch LCD TV costs now so there is no excuse. Pop in to JB Hi Fi, it is not that hard. Our bill for the week would outfit 10 rooms. $14.95 to watch a movie on a 10 year old square soft, fuzzy, not quite colour tv is quite the joke. Now we did not go for the tv, but with two children some nights we just wanted to relax in our room and a DVD or childrens tv program would have been handy. No DVD player anyway and if you did have one a movie would have been a waste of time on the soft telly anyway.
Food, atrocious. two choices per night, but in our case one. Waterfall Buffet $47 pp even if you only want a bowl of chips. Mermaids the other restarant was booked out most nights by 5pm, ($38 at mermaids for fish and chips) so back to the $47 buffett . So one night we ordered a take away pack from receiption, not possible, you must order a day before we were told by receiption. So again we are stuck at the Waterfall buffet, 2 adults at $47, plus 2 children, next problem 6pm bookings full, so next sit down is 8pm. Well we have a young child of 2 and 5 who cannot wait till 8pm, and we cannot get in anywhere else. No food. There was nowhere, the otherside of the island had a cafe that closed by now. No toaster in your room. Woeful. We pay over a $100 for very average food at the buffet, and that is not the finish, do you want soft drink, well yes for $47 for a bowl of pasta and bread roll that would be nice, but a refillable cup for soft drink is $5. That is from a simple pour machine where a refill costs in reality 40 cents. Wine and beer extra. I understnad mark ups but its ridiculous.
I advise anyone who wants to stay here to do so if you get a great bargain of say $80 a night. Bring some food also and a toaster or small grill machine. You are not allowed this in your room, but if you go in holiday season you are stuck eating average food at $47 a head, and thats if you can get into the time you wanted. Your food bill at this island will kill you, so pay more at another island and get some options. Never again sadly, but if some changes to the resort were made it could be great again. Painting, updating, renovations, some actual cafes or casual dining that are open late and dont close at 5. Places where young couples or families can get say a sandwhich or a bowl of chips if thats all the want. Room service with the same thing if thats all somebody wants. I would not call this place a resort as it falls down in so many areas. The staff save the place from being a one star, and maybe you could give it a 3 star, but honestly due to the food situation I would give it two stars. People paying top money for their rooms will be upset i am sure. Again the food was not just our opinion, we saw lots of other people complaining about the price and the fact they did not want a buffet, just something like a salad, and were greeted with the same answer, buffet $47, and the other place is full, so come back at 8pm. Quite a few older couples told us they were going to check off the island on the 2nd night due to many things.(poor food choice one of the main ones) It was almost faulty towers watching the line of people lining up to get into the buffet to be told its $47 a head, plus $5 for a plastic cup for soft drink, and that nothing else was open, only other resturant full (not great anyway) and no they cant have a pasta or a salad, they must pay $47, and sorry this session full come back in two hours. Daydream markets itself as 4.5 stars. They are dreaming. 2 stars, beware. But again potential to be good if the owners would actually read the feedback. We left the from in the box for feedback as they value this it says on the brochure, but like a few of our friends who dropped the form in the box with our email address on it, nothing. Still 2 months later, nothing. So the managers/owners dont care and dont listen to guests. We also believed the managers would fix things after reading trip advisor 6 months earlier. They had not. Trip adviser is a very honest review system, and we are glad we read it before we went, the comments are all pretty spot on.

Room Tip: ask for a room with a new tv, not the old square boxes that are ten years old.
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  • Stayed January 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
4 Thank jennifer t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensland, Australia
Level 4 Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 March 2012

It was my first time visiting Day Dream island as it was the chosen destination for a wedding we were to attend. From the moment we arrived i will agree that the welcome was nice with 2 men playing guitar and handing out shell necklaces. You are then herded into a room where the manager explains the facilities and location and what is happening a nice touch but a room with minimal couches and places to sit down.

We were taken to the reception building a short walk over a nice reef pool with sharks and various sea animals interesting and nice. The reception building is very dated and full of dusty old fake flowers and dusty fish hanging from the roof it is also not air conditioned so it was hot, sticky and very uninviting. Upon check in our room was not ready no problem as it was only 11am.

We wandered off to have lunch at a restaurant near the pool which was a very nice location with various birds around and beautiful pool and ocean views. The service was very slow and uninformative. 2 steaks sandwiches and 2 cocktails plus a can of coke was $80 which i thought was very expensive. When paying the person charged our account to the wrong room instead of paying on card like when wanted then proceeded to serve someone else instead of just paying and fixing up her mistake later which took about 15 minutes of our wasted time. Overpriced for the poor service one receives.

When we got our room we were told our bags would be sent up as part of the service 3 hours later i rang and asked where our bags were they told us the porters had been busy with lots of arrivals so i accepted that and waited another hour. Upon getting rather annoyed as i wanted to go for a swim i went looking for the porters and they told me that bag got delivered to room .... which was not our room so another half an hour for them to chase the bag up not happy thankfully nothing was taken.

I wanted to go to the other side which is a 15 - 20 minute walk to get a swim shirt for the pool and apparently there is a golf buggy that operates for guests convenience between 10 am and 2 pm not very convenient if you ask me so i went looking for it at 145 pm to get a lift nope they've shut for the day and wont take me over so i gave up on that idea.

We decided to have drinks in the pool and waited 20 minutes there for service not busy at all just the staff were busy wasting time and chatting then 4 cocktails was $68 dear i thought well average but not for the bad service.

Dinner that night was going to be in the main restaurant and was a seafood buffet for $70 my partner does not eat seafood and they dont do a la carte for anyone not eating the buffet so we tried the small dine and take back to your room waited 20 mins to order and then an hour and a half (in the hot lobby and at a price of $55) for a small fish and chips and crusty old parmigiana not happy didn't have time to wait and complain so had to eat it.

Breakfast was included in our room and might i add very nice in the morning although the sausages were very over cooked and tough but the rest was nice with fresh fruit and pancakes.

The wedding was over the other side which was nice in a glass chapel and they were doing transfers thank god. The food there was brilliant no complaints apart from the function room not being air conditioned. Atrociously hot and not enjoyable.

The gardens on the island are beautiful and it is a credit to the team that do them wonderful and green and the paths are always neat and tidy very nice!!

The rooms were quite nice looks like ours had been repainted, new bed covers and a new air conditioner which was welcomed. The balconies were tiny and hardly enough room to stand out there. The beds were very hard and not nice.

Overall i was very disappointed for the price it was to stay and the price of everything on the island if the service was of a 5 star standard I would certainly have had no complaints. But with poor service it was not good and i doubt i would waste my time going back.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DrRedgrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnshire, United Kingdom
Level 6 Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 March 2012

1-16 March 2012, My husband and I wanted a relaxing holiday and chose Daydream. Snorkelling the Great Barrier Reef was good fun (Knuckle Reef Pontoon) and so was the full day Whitehaven Beach trip on Camira Catamaran (great value for money as morning tea, afternoon tea, lunch and drinks all included and healthy, fresh food). We saw wallabies (& their joeys), metre long lizards, tree snakes, cockatoos, turtles, sharks, stingrays and many other fish. Lots of pools, quite a few spa's, immaculate gardens, coral beaches. If you want quiet you will find it, if you want activities (mini golf should be free) you can also find them (no activities if it rains as they don't put anything extra on or didn't for us for 15 nights). All the staff are friendly (alot of them we spoke to said they were new to the job so maybe a fresh crew?), and the resort is kept clean. I was very dissappointed with the Spa, I wanted an hours Naturopath Consultation at $120, the iridology machine was not working and the nurse had another piece of equipment (I'd had iridology before but wanted a photograph of my iris as stated in description), I asked Poppy (naturopath) to call me when the equipment was repaired (she said it was being repaired in half an hour) as I was at the resort 15 nights (4 nights at DDI would be plenty if money for dinner is no object), no call from the Spa (so decided not to make appointments for the other treatments I was interested in). The food is really good, great breakfast buffet, lots of guests said they were pleased with the choices. The dining options are terrible though (food was ok, just the dining-in options), I thought I would have plenty of places to eat to choose from (for dinner) after seeing the map of eating places on Daydream Island Resort and Spa online (especially healthy options because of the Spa). Reality is, you have one choice to dine in each night, Waterfall Buffet $47 pp (expensive if you only want a salad), or alternate nights at Mermaids (meals start around $35 for dinner). Alternatively, you can call and collect (takeaway approx AUD$13 kids or $23 adults), you must eat this in your room, or outside, no healthy options, fish & chips, steak & chips (we found kids portions are sometimes bigger than adults and cheaper). A couple we met paid $80 Seafood Buffet pp at Waterfall and was very dissappointed, nothing special for the high price (no lobster). ok takeaway food at Call & Collect, but no healthy options and not worth the money, especially if you have a family. One guy had 3 kids, he enjoyed his previous visit to DDI so much that he returned, but this time the Fishbowl Tavern was closed, he was not happy with the dining options and was eating the Call & Collect kids fish & chips (thats why we tried it and realised it was an adult portion at $13) so I wouldn't think he will be returning. We looked for alternative accomodation in the Whitsundays after 7 nights on Daydream as we couldn't stand another 8 nights of fast food or afford the buffet or Al La Carte (food is a big part of your holiday and can ruin it). The Manager Mel (brilliant) contacted the Food & Beverages Mgr Jason (good too). Jason wrote a meal plan for every day for us (our choice of food), and worked out a more reasonable price. This was satisfactory (I kept the weight off that I'd lost previously), alternate nights at Mermaids or Waterfalls (enjoyed it more so at the Waterfall Restaurant because Sonya the chef went the extra mile with low fat sauces). But why could we not get a plain, healthy dinner (meat or fish and veg or salad), at a reasonable price, without complaining to the manager and having to meet with the Food & Beverages Manager, is beyond me (waste of everyones time). This explains why one night, we overheard a staff member in Waterfalls Restaurant say that 60 guests had gone missing for dinner, they must have got caught out like us on their first night ($47 each for a salad at the buffet because we was hot and bloated after aeroplane food - Jason refunded this after we complained) and got Call & Collect for the rest of their stay? Glad we went to Daydream, would not visit again, not a good value for money experience, and I would rate the resort at 3 star and not 4.5 star, the wildlife, living reef, sea views and gardens made it enjoyable for us. K Wilde

Room Tip: We was upgraded from Garden Room to Ocean View Room on arrival, nice views and peaceful.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kaz0098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaydreamIsland, General Manager at Daydream Island Resort & Spa, responded to this review, 25 March 2012
Dear K Wilde

Thank you for your feedback regarding your experience at Daydream Island Resort and Spa.
You are correct there is a great many activities on the island from the wildlife you mention in your response to our wet weather options, which include movies in the atrium, children’s activities, board games as well as an education touch tank from our living reef with live demonstrations.

It was pleasing to read that the F&B team went out of their way to assist you with your dietary requirements, this is available for all guest but I was disappointed to learn that you went a number of days before raising your needs with us. Our menu’s and dining option cater to the majority of our guest and we are more than happy to tailor or assists guest with any requirements once made aware. We are in the process of adding to our menus a number of health option designed in conjunction with our Naturopath. You indicate that our Naturopath did not contact you, the Rejuvenation Spa inform me that they unfortunately did not have your contact details thus were not able to contact you, I apologise for this procedural oversight on our part.

With regard to the conversation you overheard, this is not entirely the case; it was correct at the time; the guest referred to as missing dined later across the outlets that were available.

Thank you again for your feedback. We do hope that you provide us with the opportunity to welcome you back to Daydream, as we have every confidence your experience next time around will be extremely positive.


Kind Regards
Warren McCorriston
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 March 2012

I just wanted to say a very big thank you to this resort. They couldnt help enough. Even though we were not over impressed in the food choices the overall experience made up for it. Staff were friendly, management were v helpful! Mermaids restaurant is a must, the food was fantastic, we wish it had been open all nights we were there. Ocean view room is a must. We dont have family but if we did we would definately go back to Daydream Island resort, it was a perfect place for families. The Reef was impressive too. Thank you all for a lovely time had. Mr and Mrs Ritchie Gold Coast. We chose here instead of hi rise hamilton island and were glad we did!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twitchiegeezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 March 2012

My wife and I stayed at the Daydream resort for 3 days in February 2012. We wanted a special anniversary experience.What we received was a poor imitation.We had read previously of the resort facilities,including 4 restaurants a bakehouse and a pool snack bar.What we got was one restaurant ( Mermaids) and a bake house that was very limited. So we ate at Mermaids for Breakfast,Dinner & Tea.The same menu for our stay.We decided to have a cold draught beer as it was very hot and were told we could not because the beer taps were broken.We asked the day manager for an explanation for the lack of facilities and were told they were all under repair.We paid top dollar for an ocean view room only to receive 10% of the resort.I have asked management for an explanation and so far they have ignored me.SHAME !! We want people to holiday in Australia for the tourist economy and they treat us like this!! Do we really need Australians flying overseas to destinations that give great service? I am still awaiting a reply from Daydream Management.

Room Tip: Ocean view room.Book only if they have solved their problems.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
9 Thank Danny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Daydream Island Resort & Spa

Property: Daydream Island Resort & Spa
Address: 4740, Australia
Phone Number:
Region: Australia > Queensland > Whitsunday Islands > Daydream Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Daydream Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Daydream Island Resort & Spa 4.5*
Number of rooms: 289
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Also Known As:
Daydream Island Resort And Spa
Daydream Island Hotel Daydream Island

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