We stayed at Daydream in February 2012 as part of our honeymoon trip to Australia & Asia.
We were very much looking forward to spending time to what was described as luxury accommodation with a 4.5 star rating, in an idyllic setting.
To say things are very different is putting it mildly! Daydream Island is NOT a 4 star hotel in fact it only comes close to a 2 start rating on all levels.
We paid for a reef view room, really not sure what the difference is between this and a garden view as they all face the pool, sorry ‘garden’! Our balcony was so tiny there wasn’t even room to turn around the chairs to face the water, I mean pool!
The bedroom itself was very basic and the bathroom was not cleaned thoroughly during out entire stay, shower was not wiped down and toiletries not replenished on a daily basis for example!
We were informed that there would be a number of dining options to choose from during our stay. The truth was that only one dining option was available each night, Mermaids Restaurant or the Buffet ($47 per person not including drinks!)
The price of food was at extortionist prices, a bottle of 500ml water was $5 in the store!
There were a number of activities available on the island such as snorkelling, I am more than happy to pay for the renting of the mask, fin’s & snorkel equipment as this is the norm anywhere you will visit. However it was Stinger season during our stay which means you need to wear a stinger suit in order to enter the water safely, at Daydream Island, they charged $15 for the hire of a suit on top of the snorkelling equipment! Deplorable!
The pool services or lack of services as the pool bar wasn't open during our entire stay!
Pool towels were available from the pool bar but as it was not open unitl 1130 (in our case didn't open at all) we had to trek back to reception to get fresh towels where we would haev to queue for 10 minutes as we waited for people to check out! Bear in mind too, just one towel per person too!
I could go on and on and on with the list of items which just did not come up to a 4 star expectations!
When we asked why only a limited options were available we were told it was low season! We were nerve informed of the limited services that would be available to us prior to our arrival.
We had planned to stay 6 nights but cut our stay short by 2 nights in order to get out of the dullest resort we have ever visited.
We approached the management on our departure as we wanted to give our feedback on our stay and to ask for answers on some of the issues we had during the stay. A member of staff did agree to meet us and arrived with a sheet of paper and a pencil to take our feedback!
To date we have not heard anything from Daydream on our feedback, so take our advice and do not stay at Daydream!
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- Also Known As:
- Daydream Island Resort And Spa
- Daydream Island Hotel Daydream Island