My husband and i stayed at this Hotel for 2 nights in a King Club room, there was a misunderstanding at check in time but it was all sorted out by Leeahna, Duty Manager, she was fantastic, great asset to InterContinental as Leeahna was very professional.
A few hours later I was pleasantly surprised to receive a phone call from the GM Pavithran, who was very apologetic about the misunderstood at check in.
Greatly appreciated that the GM took the time to ring me, thank you.
We stayed at the Club level, worth paying extra as you have access to the Club Lounge on the 21st Floor, for breakfast, afternoon tea and Canapes from 5.30pm to 7.30pm...including wines and spirits.
All the staff were exceptional but the staff at the Club Lounge went over and above our expectations, especially Hamilton, thank you.
Thank you to all the staff at InterContinental, fantastic service.
Thank you to Pavithran , example of what a great GM should do and Leeahna, great Management skills....
See you all very soonMore