With a recommendation from a friend I enquired about booking in at Urban Central for 1 week. Don't get me wrong, it all sounds very nice but I cannot bring myself to stay somewhere with such awful customer service- and that's just over the phone!
First off, I checked online for prices and availability- both of which were good so I decided to call instead of having to register with another online company. When I spoke with the first female on reception I was told that the online price would be $30 cheaper for the week than to book over the phone. When I tried to do this, there was some sort of computer (phone) fail- so I called back to ensure the bed! I was then told give my credit card details (usually for a deposit) but this time I was to pay the entire balance before I was even in the state! I announced how unusual this was and was told that it was their policy to pay for the duration of the stay before arrival, although I had intended to pay cash on checking in. This hurdle over, I have just had to call and cancel the booking due to transport issues i.e my bus did not come and I am unsure now when I will be in Melbourne. First phone call- on hold for 5 minutes- no progress! Second phone call, I was bluntly told that I would have to pay for 2 nights - over $60. I had reasonably expected to lose one nights money, not two!
I have found that on visiting around 30 hostels in the last 6 months that policies change between establishments, but I have to say that the ones in this hostel are the worst! So although I did not even stay here I definately will not inthe future!!
- Official Description (provided by the hotel):
- Urban Central is ideally located in Melbourne's vibrant Southbank adjacent to the famous Crown Casino. The city is a 10 minute walk and with public transport on our doorstep, St Kilda is only a 10 minute tram ride away. Shopping around Urban Central is located close to local cafes, shops and the famous South Melbourne Market. If you enjoy good coffee and eateries Southbank restaurants overlooking The Yarra River are 5 min stroll from Urban Central. On the way to visit Port Melbourne beach you could pick up a bargain at Direct Factory Outlet about a 10 minute from our accommodation venue. Stay, Play at Urban Central! ... more less
- Reservation Options:
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- Also Known As:
- Urban Central Hotel Melbourne