We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best hotel in Melbourne”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Pan Pacific Melbourne
Ranked #21 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 28 March 2012

WE've stayed at this Hotel twice now.....we never go back to the same place as we always want to try something new. But after our first time for one night - it wasn't long enough, so the next time we stayed for 2 nights. We booked online and ticked the upgrade option and upon check in for an extra $30 a night, we were upgraded and received 'Club priveledge'. The views over the yarra, rooms breakfast is fantastic. The only thing it misses is a pool. The restraurant was lovely although next time we'll do tappas in the bar.
Love Love Love this Hotel.

Room Tip: Ask for a river view room.....you get to see the city views.
See more room tips
  • Stayed: April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sobella2110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 2 April 2012

Dear Guest,

I was really happy to read your comments about your recent stay.

Glad you enjoyed the view from your room and our Executive Lounge. Hope to see you return soon....safe travels.


Brett Christ
General Manager
Hilton Melbourne South Wharf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (3,745)
Traveller rating
Traveller type
Time of year
Language
  • More languages

3,045 - 3,051 of 3,745 reviews

Reviewed 27 March 2012

Hotel was ideally located next to melbourne Convention centre where i was attending a conference. Hotel is new and open plan. the rooms were well appointed withy good size bathrooms with shower and sepaarte bath. The design reminds me of a lockwood house with the wood panelling. It didn't have the upmarket feel of other Hiltons but service was good and location excellent.
they have a coffee shop which was great to grab a coffee from and the bar was used by conference attendees to have separate meetings. Air conditioning was quiet and effective.
Next door is an outlet mall which has a pretty good food hall, and the shopping was well worth the visit. A 15 minute walk to Bourke street mall meant we were close to everything but in a quiet part of town. The casino and associated restaraunts are a 3 minute walk away, which just reaffirmed the location

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank irishkiwitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 2 April 2012

Dear Guest,

I was very pleased to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction. Hope to see you return soon....


Brett Christ
General Manager
Hilton Melbourne South Wharf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

The hotel is new, well-appointed, and efficient. Ii is located close to the Convention Centre but across the river from the Central Business District. Main problem is that it is DARK. Hallways, rooms, lobby all have that minimal lighting that is supposed to be trendy but is actually rather uncomfortable.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GeorgeFMarkhamON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 2 April 2012

Thank you so much for your comments. I apprecite your feedback and have shared this with my entire team.
We are always looking for constructive feedback to improve our product and services.

Hope you enjoyed your stay.

Regards,

Brett Christ
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2012

Have not stayed at a Hilton hotel before so was looking forward to a romantic overnight stay after reading good reviews. Overall i found it disappointing and overrated for the price. Room was clean with modern furniture & comfy bed. The bathroom was spacious and well appointed although water pressure was poor. Numerous lights did not work and the light in the bathroom would not turn off so could be seen throught the glass bathroom door in the bedroom, so the black out blinds were abit useless. No milk or sugar for coffee and no prices in room for the mini bar. Lobby is modern and checkin effecient. No self check out so had to queue,huh....No pool and no hotel parking(have to use retail parking next to hotel). I expected alot more the price and consider it barely 4 star. Cafe was closed and tapas bar menu very limited. Best suited to the corporate traveller. Hotel lacks character and found it bland, hotel staff all wear black and although friendly, it makes the place feel cold. Location is good if going to MCC or casino, but would not stay again unless alot cheaper.

Room Tip: ask for city view room, allot better view
See more room tips
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lakerdude66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 26 March 2012

Thank you so much for taking the time to write your comments. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I have passed on your comments to the departments involved, especially the lighting in the rooms. You would be glad to know that we now explain all the room features of all our guests when they check in, which helps them understand the facilities and functions available better.
Please do not hesitate to contact me directly if you would like to discuss this further.
Once again, thank you for your time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2012

I chose the hotel for easy access to the freeway, and found a gem. First of all they've thought of just about everything and it's freely available. I was offered my choice of morning paper, as was my wife. The staff were VERY friendly and in the case of Dianne in the Nuervo37 restaurant highly knowledgeable about their product ( I've put in a separate report on Nuervo37 - it's a real find) . The room was reasonably sized, and well set out. The only minor gripe was that the shower is one of those with no screen and it left a puddle in the entry to the toilet. The bed was really comfortable, and with the pillow menu, good sleep was almost guaranteed. The blinds on the window are so good, the room was pitch black at 8.30 am in the morning. Basically, the South Wharf Hilton is now my choice as the place to stay, and dine, in Melbourne.

Room Tip: The best "views" are on the top floors.
See more room tips
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank scubal0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2012

I stayed at this hotel for 3 nights this week for a work trip and had a really enjoyable stay. The hotel is modern, comfortable and very well located, especially as I was working at the Conference and Exhibition Centre next door and it was very accessible via the hotel without having to go outside. The hotel also has a shopping centre (a large DFO) next to it which was very handy.
I had a great room with comfortable king size bed and good bed linen and also a nice view of the city and Yarra River. The room and bathroom was very clean and both quite spacious. There was a good sized desk area for work, and best of all it was very quiet - the noise insulation within the hotel was one of the best I have experienced in a long time.
The staff from the concierge to the cleaners were always friendly and attentive.
The only negative experience for me was the internet speed - it was very slow and not ideal when you need to use it for business requirements.
I would definitely stay here again, it has been my best hotel experience in Melbourne by far and I recommend it for people wishing to stay on the South side.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Oztraveller72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2012

This is the best hotel room i have stayed in. Its very clean, spacious and has a great bathroom. I stayed in the city view room. This was a great stay. Restaurant was food was good. I will eat and stay at this hotel again.

Room Tip: city view rooms have great views
See more room tips
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kram13_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 21 March 2012

Thank you so much for this review. I'm glad you enjoyed your stay...hope to see you ...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Melbourne hotels
Docklands
Crowne Plaza Melbourne
Crowne Plaza Melbourne
#81 of 161 in Melbourne
1,521 reviews
Southbank
The Langham, Melbourne
The Langham, Melbourne
#7 of 161 in Melbourne
5,788 reviews
Central Business District
The Westin Melbourne
The Westin Melbourne
#17 of 161 in Melbourne
2,017 reviews
Show Prices
Show Prices
Show Prices
Crown Metropol Melbourne
#32 of 161 in Melbourne
3,962 reviews
Central Business District
Citadines on Bourke Melbourne
Central Business District
InterContinental Melbourne The Rialto
Show Prices
Show Prices
Show Prices

Been to Pan Pacific Melbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Melbourne

Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#20 Luxury Hotel in Melbourne
Price Range: $121 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Melbourne 5*
Number of rooms: 396
Official Description (provided by the hotel):
Pan Pacific Melbourne will feature 396 rooms and suites, with floor to ceiling windows that offer panoramic views of the Yarra River, Port Phillip Bay and city, complete with thoughtfully appointed amenities and modern furnishings. Guests will be able to choose from two dining outlets, an all-day-dining restaurant and bar which offers international cuisine and a nightcap in the evening, or a more relaxed cafe setting for a light meal or quick coffee. Refresh your senses at the end of a long day with our wellness facilities, including a well-equipped 24-hour fitness centre. With over 400 square metres of versatile meeting space and its proximity to the Melbourne Convention and Exhibition Centre, Pan Pacific Melbourne will be an ideal base for both business and leisure travellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Expedia, Agoda, Booking.com, Hotels.com, TripOnline SA, Travelocity.ca, Evoline ltd and getaroom.com so you can book your Pan Pacific Melbourne reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing