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All reviews tram stop great location apartment hotel serviced apartment david jones high floor would definitely stay here again central location small kitchen brick wall one bedroom apartment living area stayed for nights staff at reception free tram room was spacious comfortable stay
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Reviewed October 7, 2018

I spent a weekend at the Citadines in Bourke St Melbourne, it's comfortable and close to everything in the city. The bed was very good and the room clean and quite. TV selection limited and the cost of movies I felt was high.I'd go again and recommend it.

  • Stayed: September 2018, travelled solo
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Review collected in partnership with this hotel
Thank Vic D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkH9903, Manager at Citadines on Bourke Melbourne, responded to this reviewResponded October 8, 2018

Hi Vic D,

We are delighted to hear that you enjoyed your stay with us and loved the great location of our hotel, and we certainly appreciate the recommendation. Before your next stay with us, we would like to invite you to sign up and become an Ascott Online Advantage Member. This membership allows you access to yearlong discounts and seasonal promotions for all Ascott, Citadines and Somerset serviced apartments worldwide, so you can make sure that you are always getting the best possible rate.

We look forward to seeing you again in the not too distant future.


Kind regards,

Mark Hibberd
Assistant Residence Manager

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Reviewed October 6, 2018

I had a lovely stay at Citadines on Bourke. On arrival I was delighted to receive a free upgrade to my room. The room was great, spacious with modern and nice furnishings. The kitchenette had a 2 burner stove, microwave and dishwasher and all utensils etc. The location is great just near chinatown, so plenty of places to go out to eat and not far from the shops either. There are plenty of people around and close to multiple tramlines.

  • Stayed: September 2018, travelled on business
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Review collected in partnership with this hotel
Thank Joanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkH9903, Manager at Citadines on Bourke Melbourne, responded to this reviewResponded October 8, 2018

Hi Joanne,

We are all very happy to hear that you so enjoyed your stay with us, and thanks for sharing your feedback on TripAdvisor. We look forward to your next stay here at Citadines on Bourke.


Kind regards,


Mark Hibberd
Assistant Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 4, 2018

We recently stayed at Citadines on Bourke for 5 nights whilst being in Melbourne for the AFL grand final. What a fabulous hotel! We arrived at about 1.30am after our flight was delayed and were greeted by very friendly, efficient reception staff who gave us a warm welcome with a big smile. Check-in was quick and easy. Our room was on the 21st floor with a lovely view over the Melbourne skyline. The room was immaculate, well equipped and had everything needed for a short stay. Although the hotel is on a busy street there was no noise from outside and I have to say that I slept better at the hotel than I do at home as it was so quiet and peaceful! Our room was cleaned every day (except Sunday, which we were advised about on check-in) and everything was replaced on a daily basis and the room was always left looking clean and fresh. Every time we left the hotel or returned we were greeted by the reception staff and made to feel very welcome. There is a tram stop right outside the hotel and also a taxi rank making it very easy to get anywhere within the city. There are numerous places to eat right outside the hotel along with many shops and malls. We were in Melbourne to see the AFL grand final and the hotel is only a short 20 minute walk to the MCG which was very handy. Check-out was quick and easy. All in all, I would highly recommend this hotel and would definitely stay there again. To sum up .... friendly staff, immaculate rooms, quick lifts, very central, quiet and a great price! Thank you ..... we will be back :)

  • Stayed: October 2018, travelled as a couple
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1  Thank Janzreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkH9903, Operations Executive at Citadines on Bourke Melbourne, responded to this reviewResponded October 4, 2018

Dear Janzreview,

I am thrilled to see that you have had such an incredible stay at Citadines. Thank you for giving such an in-depth review of your stay and complimenting our staff, I will definitely pass this positive feedback on. It's very convenient to be able to step outside into the heart of Melbourne, or to quickly be whisked away with the tram stop out front. I hope the trip was made even better by your team winning the grand final.

Janzreview, we would like to invite you to become an Ascott Online Advantage Member as you enjoyed your stay so much. Our membership allows you to exclusive access to discounts and promotions at our Ascott, Citadines and Somerset serviced apartments all around the world. You can make sure that you get the best possible rate for your next visit.

We look forward to having you stay with us again.

Best regards,

H Mylrea

Operations Executive

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Reviewed September 30, 2018

I used TripAdvisor when selecting our accommodation in Melbourne so thought it was only fitting to add to the feedback. We really enjoyed our stay with Citadines on Bourke. The location couldn't be faulted. It was 2 tram stops to the big malls which made it very easy to get around. Free wifi was amazing, good speed and no issues with having a number of devices connected. We booked our transfers back to the airport through Citadines and the car turned up early. Worth the peace of mind when you are leaving at 6am. On check-in we got the nicest packets of scorched almonds. A wee treat for booking online. My only feedback would be that the detailed cleanliness could be slightly better (there were marks on the walls and floor through general use - nothing dirty) and there should be more pillow options (I need a higher profile pillow). Neither of these things were deal breakers, we would definitely stay again.Overall I would highly recommended Citadines on Bourke.

Room Tip: Pay a little bit extra to stay on the executive levels. It is worth if for the view.
  • Stayed: September 2018, travelled as a couple
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Review collected in partnership with this hotel
1  Thank vmgibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkH9903, Operations Executive at Citadines on Bourke Melbourne, responded to this reviewResponded October 2, 2018

Dear Vmgibbs,

Thanks for giving such an insightful review of your stay at Citadines. I am extremely glad to see that your stay at Citadines matched your expectations for the level of service we can provide. It sounds like you were able to take full advantage of our location and the facilities, including airport service that our property provides.

Our property is constantly working to keep our rooms feel fresh. In future please have a chat to our friendly team who can assist with a room move or additional pillows.

We look forward to having you stay with us again.

Best regards,

Harrison M

Operations Executive

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Reviewed September 28, 2018

Have stayed here numerous times, great comfy beds, clean & tidy - Perfect position for shopping, some of Melbournes best restaurants are a 5 minute stroll away & theatres are close by too - Parking also available at a reasonable rate

Room Tip: I always ask for a room away from the elevators - (more quiet)
  • Stayed: September 2018, travelled with friends
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Review collected in partnership with this hotel
Thank AustraliaNicola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkH9903, Operations Executive at Citadines on Bourke Melbourne, responded to this reviewResponded September 30, 2018

Dear AustraliaNicola,

It's great to read that you have enjoyed your most recent stay with us. We are very appreciative that you choose Citadines to be your home away from home in Melbourne.

I hope that you were able to find some incredible dining experiences. We pride ourselves on providing a comforwatable and clean room for our guests.

AustraliaNicola, we would like to invite you to become an Ascott Online Advantage Member as you are a returning guest. Our membership allows you to exclusive access to discounts and promotions at our Ascott, Citadines and Somerset serviced apartments all around the world. You can make sure that you get the best possible rate for your next visit.

We look forward to having you stay with us again.

Best regards,

H Mylrea

Operations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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