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The Crossley Hotel
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Reviews (2,043)
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Show reviews that mention
All reviewsgreat locationheart of china townher majesty's theatrecontinental breakfastsuperior roombourke streetparliament stationvalet parkingtop endfree wifiwithin walking distancestay there againshort walkstreet noisecentral locationpublic transportgood size
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143 - 148 of 2,043 reviews
Reviewed January 15, 2018

The title says it all. Staff, facilities, location and a great breakfast in a nice breakfast room. There are some (7) steps up to the entrance but the staff were very quick to offer assistance with luggage so it is not really problem.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dennismc45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this reviewResponded January 25, 2018

Dear dennismc45,

Thank you for a generous 5 star review on the Crossley Hotel.
It is pleasing to read that you enjoyed your stay with us. Ee strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts.

We very much look forward to welcoming you back in the near future.

Kind regards,
Sherri K.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 15, 2018

Location was fantastic, staff were probably the friendliest and most helpful I have ever encountered at a hotel! Parking was easily arranged. Room was nice, clean and everything we needed. Room amenities were excellent.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank amandasP1338JL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this reviewResponded January 25, 2018

Dear amandasP1338JL,

Thank you for a raving 5 star review on the Crossley Hotel. We are glad that you had a wonderful experience staying with us. Your comments are very rewarding and it gets us motivated to further enhance the guest experiences.

From all of us here at the Crossley Hotel, thank you very much for taking the time to write and share your review on TripAdvisor.
We hope that your travel plans will take you back to Melbourne soon and we are already looking forward to welcoming you back.

Kind regards,
Sherri K.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 14, 2018 via mobile

I stayed here for 4 nights while touring Australia. The room was extremely spacious and clean - my only slight issue was the noise during the night as my room overlooked the rubbish bins and there seemed to be vehicles coming and going during the night and bottles being emptied into the bins.
The staff on reception were lovely, friendly and helpful.
The buffet breakfast was very good but it would be great if it started earlier - you can’t eat breakfast until 730 on a weekend - I was on day trips which started before then and I had an early flight on my last day which meant that during a 4 night stay I only got to enjoy the breakfast once.
The hotel is in a great location - very central.
Would definitely recommend this hotel.

Stayed: January 2018, travelled solo
Thank Louise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this reviewResponded January 25, 2018

Dear Louise A,

Thank you for taking the time to share your experience with us. We understand that there are many options when selecting a hotel in Melbourne and we are very appreciative that you chose to stay with us.

Many thanks for your detailed feedback. We are always looking for ways to improve our guests experience as their satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay.

We hope to have the opportunity to welcome you back again in the future.

Kind regards,
Sherri K.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 14, 2018

Room was basic, room & bathroom Clean, shower over bath. Bed was extremily comfortable' it was Hubbies Birthday and he received chockies and a bottle on wine a nice touch; location very close to the theatre. Velet patking great.

Room Tip: ask to have updated room
  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank shirlf2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this reviewResponded January 25, 2018

Dear shirlf2016,

Thank you for sharing your 5 star experience with us on Tripadvisor.
It sounds like you loved every aspect of your stay from our friendly service to the fantastic location of the hotel.
We will definitely maintain our standard and go the extra mile so that we can be 100% ready for your next visit.

We look forward to seeing you again soon.

Kind regards,
Sherri K.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 13, 2018

A great little hotel, convenient to theatres and an easy walk into the CBD. Valet parking and ease of access made this a perfect choice for us to stay. We loved the fruit bowl at the front desk. Will definitely stay again.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank jennymH6738ND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this reviewResponded January 25, 2018

Dear jennymH6738ND,


Thank you for your generous comments regarding your stay at the Crossley Hotel.

It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff.

Thank you again for sharing your experience, and we look forward to welcoming you again soon.

Kind regards,
Sherri K.
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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