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Reviews (2,811)
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1,137
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Show reviews that mention
All reviewspensione hotelshoebox roomsouthern cross stationgreat locationrooms are smallspencer streetshower doorshort staycrown casinothe ground floorsky bustrain stationdouble bedshort walkpublic transportone night staywould stay again
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Reviewed April 4, 2018

Room very small for a double and not worth the money. The size of the bathroom was a disgrace could hardly move in it. Stains on the carpet.in room and in corridor. The roof garden needs some work as rusty chairs not very inviting.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sfergu251416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded April 6, 2018

Hi Sfergu251416,

We are sorry your experience was overshadowed by the room & bathroom size.

We aim to be transparent in the sale of our 7 room types at the hotel, as we appreciate one size does not fit all and that the Pensione Hotel Melbourne is very unique in bedroom styles and appointments.

Thank you for your review.

Warmest regards

The Pensione Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

We stayed one night before boarding a cruise at Station Pier. Location is within easy walking distance from Southern Cross station, the airport bus terminal and numerous trams for travelling around. Also a 5 minute walk from the Casino and the Aquarium.
Check in was speedy, very friendly and reception staff informative. We stayed in a queen room on the ground floor, whilst on the small side with no window it was very quiet and more than adequate for one night. Exceptionally clean and well appointed with a very comfy bed, good shower, tea & coffee making facilities, iron & ironing board, flat screen TV. Although we did not eat there the cafe located at street level was very busy for breakfast the next morning. There are other room options available which I would recommend for a longer stay. We would certainly stay here again.

Room Tip: Book a larger room for extended stays.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank kushieVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded April 6, 2018

Hi kushieVictoria,
We are pleased to hear that you enjoyed your time with us and found the location perfect for all your needs. We look forward to welcoming you back again soon.
Team @ Pensione

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Reviewed April 3, 2018

A good hotel with friendly staff & in good location, I recently visited Melbourne from England to visit a friend & was good to have a hotel close to southern cross for sky bus link to the airport, no need to drag my bag half way around the city from the station. The room was a shoebox room which was small but the space is ok for one person if used properly, I obviously had a different room to other reviewers as the bathroom was quite big with a toilet & shower in & plenty space, the only sour note about the room was the window looked out onto the corridor where the elevators are so naturally I kept the curtains closed for the duration, I wasn't spending much time in the room other than sleeping & there was a decent tv to watch also, is definitely stay here again if I return to Melbourne.

  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank SammyCthe1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded April 6, 2018

Hi SammyCthe1st,
We are pleased to hear that you enjoyed your recent stay with us and found the room suitable for your needs. We look forward to welcoming you back during your next trip to Melbourne.
Team @ Pensione

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Reviewed April 2, 2018

The matchbox room was everything we needed. The photos didn’t do the room justice at all. It was clean, quiet and had everything we needed. A great location to the train station which is why I booked here to begin with. I highly recommend this hotel and will stay here again. Thanks.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank agelessandmindfull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded April 4, 2018

Thank you agelessandmindfull,

It is absolutely refreshing to hear you enjoyed your Matchbox room category! Thanks for the recommendation :)

Warmest

Team@Pensione

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Reviewed April 1, 2018

This time we were only transiting overnight in Melbourne so took advantage of a special deal at this hotel located just down from the airport SkyBus terminal at Southern Cross Station. It's an older hotel but very well modernised (including great showers) and with an excellent cafe by the street entrance. Service was excellent too. On the other hand it must be noted the rooms are very small and we wouldn't want to have an extended stay there.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank TimSWellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded April 2, 2018

Hi TimSWellington,

Thank you for your kind and frank feedback!

We believe in honesty in what we offer our guests and friendly down to earth service. It is great to hear this transpired in your experience. For those guests concerned about room size, our friendly team are available to talk you through the 7 room categories and their features.

Warmest regards

Team@Pensione

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